Patrick Han Email & Phone Number

Award-winning customer service, prompt and on-demand communicability, modern software and cloud-based environments, relevant and competitive partnerships with insurance carriers and lead-generation services.Quote, bind and service a personal book of business, in personal lines insurance encompassing auto, home and recreational vehicles. Quote, bind and service commercial insurance packages including but not limited to rental homes, fleet insurance and general liability. Update client information as necessary and complete clerical tasks on PowerBroker.Continuously self-educate and maintain an annual license in order to practice insurance. Increase understanding on carrier-specific products and software via instructor-led courses.Knowledge of fundamental broker systems such as PowerBroker, CompuQuote and Guidewire. Daily use of office software such as Word, Excel and files in PDF format.

Mississauga, Ontario, Canada

Respond to incoming calls from Insurance policy holders to assist with creating or servicing insurance claims. Provide empathetic response to callers in distress and provide direction as necessary to emergency services or similar. Training received on basics on claim adjudication, including knowledge on fault determination rules, Highway Traffic Act codes and certain legal responsibilities.High workload, consistent inbound calls. Extensive notes and clerical tasks were done on every claim file. Maintained a high level of accuracy and consistency in claim entry.

Mississauga, Ontario, Canada

Operated an assigned route in the Lakeshore West region of Toronto. Responsible for timely and secure delivery of parcels to residential, commercial and industrial locations. Successful completion of over 100 stops per day.Was responsible for sorting and loading own freight using route and region codes specific to company-generated shipping labels. Created delivery and pickup stops manually using company PED to facilitate on-call orders.Worked in-office creating shipping orders and labels. Acted as gatekeeper staff, responsible for organizing the timely distribution and return of courier equipment (PED, printer, truck key). Experience driving routes using Freightliner, Sprinter 2500 and various 3 and 5-ton vehicles.Was occasionally tasked with transfer of outbound freight to Federal Express YYZ shipping station. Responsible for after-hours pickup and delivery to Toronto Int'l shipping center, and timely return of vehicle at local station. Was responsible to "lock the doors" as final employee to exit.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Build rapport with homeowners, book appointments regarding HVAC applianceware

Clarkson, On

Learned to multitask and prioritize various challenges throughout the shift (ie. shift breaks, fill in sick calls, log waste product, assess product level)Left to pursue a larger role in a bigger company

Oakville, On

An accelerated entrepreneurship program involving painting services. Responsible for hiring employees, canvassing, advertising and securing work for clients who need interior/exterior painting and wood staining in the east Oakville region.

Cognitive Science

Activities and Societies: Hip Hop & Breakdance, Music club(Progress Currently Suspended)

Education record

Activities and Societies: Jazz band, concert orchestra

Education record