Sheila Baxter Email & Phone Number

Magrath, Alberta, Canada

Magrath, Alberta, Canada

Magrath, Alberta

Leading the business analysis, help desk, and QA teams as we design and implement software to improve the customer experience of getting home and auto insurance all online.

Lethbridge

Implemented Agile software development processes including formal agile artifacts, use of user stories, and t-shirt sizing & estimationImplemented regular sprint and release cadence to deliver business requirements more efficiently Project Manager for flagship software product, FarmCommandRecruited additional Project Managers to build the Project Management OfficeTrained the Product Management team in Agile processes and building requirements and user storiesManaged JIRA to ensure all projects were following the same process and reported project status and progress to Sr, Management.Built and maintained the roadmap for future development projects

Lethbridge, Ab

Basket Expressions Gift & Gourmet is a Southern Alberta based company that specializes in corporate and special occasion gift baskets.

Calgary, Canada Area

Financial ManagementProfitably grew services departments and managed annual budgets of over $3 million in revenue. • Increased revenue by evaluating service rates and implementing a plan to bring rates in line with target rates. • Achieved gross profit targets by analyzing current software sales opportunities to forecast services demand and manage costs. • Prepared annual revenue forecasts and growth targets based on annual industry and sales trends.Leadership and ManagementAccountable for recruiting, hiring, development, and performance management for employees and contract workers with high retention rates in-spite of very competitive industry hiring.• Planned and implemented a work order process improvement that reduced service quality incidents due to unclear scope and deliverables. • Managed the recovery of a major proof of concept project that had hit significant issues.

Calgary, Canada Area

Project Management Responsible for project scheduling, planning and managing project timelines and deliverables for simultaneous projects.• Managed both agile and non-agile development teams and projects throughout entire software development lifecycle. • Created and maintained all project documentation including: Project Charter, Statement of Work, Project Plan, Release Plan, Test Plan, and status reports.• Chaired project meetings including: daily status/scrum meetings, sprint planning, sprint retrospective and review meetings, release meetings and project look back meetings.• Reviewed and assess development projects and processes, provide feedback on design specifications and test cases, recommend and implement improved processes ensuring that the steps are followed correctly.Stakeholder CommunicationDeveloped and maintained relationships and ensure positive and effective communication with clients, project teams, and Senior Managers during all stages of version implementation and service delivery. • Monitored all issues raised by clients during the UAT phase of implementation and ensure each issue is addressed and the resolution is communicated appropriately to the client.• Managed communication with project internal and external stakeholders including Senior Managers for design specification sign off, project deadlines, risk mitigation strategies, status and roadblocks, and development walkthroughs

Calgary, Canada Area

• Worked with Senior Management to determine the scope of the project.• Responsible for creation of project documentation including: Project Charter, SOW, Project Plan, and Status Reports.• Responsible for project scheduling and managing the project timelines and deliverables.• Responsible for communicating project status and roadblocks to Senior Management.• Chaired project meetings including status meetings, release meetings and project look back meetings.• Managed delivery of version releases as well as maintenance releases to clients.• Responsible for testing software prior to release.• Reviewed and provided feedback on design specifications and test cases to development team.• Managed client communication for the project including: coordination of review and signoff of design specifications, coordination of development walkthroughs, and management of issues logged by clients during UAT.• Developed land management software using PowerBuilder, Oracle, and Brio SQR.• Worked with Senior Management to determine the scope of the project.• Responsible for creation of project documentation including: Project Charter, Statement of Work, Project Plan, and Status Reports.• Responsible for project scheduling and managing the project timelines and deliverables.• Responsible for communicating project status and roadblocks to Senior Management.• Chaired project meetings including status meetings, release meetings and project look back meetings.• Managed delivery of version releases as well as maintenance releases to clients.• Responsible for testing software prior to release.• Reviewed and provided feedback on design specifications and test cases to development team.• Managed client communication for the project including: coordination of review and signoff of design specifications, coordination of development walkthroughs, and management of issues logged by clients during UAT.• Developed land management software using PowerBuilder, Oracle, and Brio SQR.

Calgary, Canada Area

Calgary, Canada Area