With extensive experience in Training and Development, Customer Success, and Technical Account Management, I have built a robust skill set in driving customer satisfaction and retention. My career journey began in the Training and Development field, where I provided comprehensive training to employees, enhancing their skills and performance.Subsequently, I joined a leading EdTech company as a Customer Success Manager, where I excelled in customer onboarding, training, account renewal, and retention. My efforts were pivotal in ensuring seamless customer experiences and long-term partnerships.Currently, as a Technical Account Manager in a leading Employee Commute Solution, I specialize in solving customer problems, ensuring retention, and delivering exceptional value. I work closely with both internal and external stakeholders to drive product improvements and enhancements. Each month, I present site health reports to our customers, collaborating with them to improve performance metrics. My commitment to excellence has resulted in a proven 99% customer retention rate.In addition to my customer-centric roles, I have acquired strong data analytics skills, enabling data-driven decision-making. I am proficient in tools like Excel and Power BI, which I leverage to provide valuable insights and optimize outcomes.SkillsTraining and Development: Employee training, skill enhancement, performance improvement.Customer Success: Customer onboarding, training, account renewal, retention.Technical Account Management: Problem-solving, customer retention, value delivery.Stakeholder Collaboration: Working with internal and external stakeholders, product improvement, and enhancements.Data Analytics: Data-driven decision-making, proficiency in Excel and Power BI.Reporting: Presenting site health reports, performance metrics analysis.