• I provide support to 50 + dentists with their insurance credentialing and negotiations. → I work to create a strategy that will allow dentists to get the best reimbursement possible from the insurances with which they are contracted.• Continuously communicate with our insurance partners to obtain the best fees possible for our clients.• Provide bi-weekly updates to my clients keeping them informed of where their process stands and what steps to expect next.• Perform monthly strategy reviews with clients and their staff to ensure understanding of our negotiations process.• Analyze fees schedules to create personalized strategies for increased revenue for each client.• Evaluate the clients' needs and recommend additional services offered by PPO Profits.• Additionally, I have created many additions to our company manual on best practices and information on the dental insurance industry in general.• I also provide support as a mentor to new hires in training. → Company Procedures → Organization and Time Management Strategies → Insurance Negotiations Methods

I was able to make a great impact while working at Hall Comprehensive Dentistry. I wrote companies first operations manual that included software documentation and procedural protocol. This added clarity to the various positions at the front desk as well as helped cross-train the clinical team with the front desk position.Some of my other accomplishments include:• I trained staff on new software updates, company protocols, and procedures ensuring that things ran smoothly and patients were well taken care of.• Developed procedures for tracking patients' insurance as well as needed treatmentIn addition, I played a key role in organizing the physical aspects of the office as well as patient accounts, ensuring their accounts are accurate within our system.• Lead Team Meetings covering topics such as team communications, goal setting, and process improvement.• Reduced private aging by $11.5K in the first two months after taking over the private aging• Oversaw account receivables for private and insurance collections and maintained a yearly collection to production average of 100% after factoring in adjustments. I also reduced Insurance Accounts Receivables by 75%.

Office Manager:• Trained and provided support to staff in software application, operations, and team communications• Developed presentation materials and directed weekly staff meetings• Maintained policy/procedure documentation• Contributed to training and direction of a multi-disciplinary team• Lead practice into their first profitable month only 9 months after opening• Managed practice operations; average monthly production was $117k • Audited outstanding accounts and resolve patient and insurance billing issues• Reduced employee overtime by 50% by monitoring weekly schedules and the employee time clock.Management Trainee:• Traveled to various locations for management and dental training• Learned new systems, products and technologies associated with the dental field

• Maintained existing safety course guides• Delivered weekly training based on corporate updates• Traveled domestically as required to manage out-of-state warehouses• Managed warehouse operations on a regular basis.• Handled and audited daily financial transactions• Assisted customers with purchases to determine the correct parts need. Made special orders for parts that were not in stock.• Inspected the warehouse weekly for any safety issues and conducted the weekly training meetings.

• Wrote a detailed 190 page training manual, outlining the software and key steps in accurately performing this role * 15 separate chapters averaging 17 pages each, approximately 50 steps per chapter * Used manual to train new employees for this position• Discovered data entry discrepancy on yearly warranty reporting method * Discrepancy represented more than $100k of unreported parts and labor throughout the year—millions of dollars total over several years.• Collaborated with multi-disciplinary team to improve warranty reporting methods to prevent future problems.• Purchased parts/materials, including organizing and negotiating payments, from various locations and vendors across the country.• Tracked shipments both online and by contacting freight companies.• Conducted inventory and cycle counts of service technicians’ parts and tools.

• Delivered training to clients related to the use of corporate products• Installed Invisible Fence products, including customer care and troubleshooting

• Developed a 29 page standard operating procedures (SOP) manual and client list for a start-up company. - Manual and client list decreased wasted time by 33%. - Used manual in training new owners. - Manual decreased time needed for onboarding by 40%. • Provided progressive, mobile CT scanning service focused on craniofacial imaging in the Atlanta metro area. • Interacted with dentists and orthodontist, training and demonstrating all the features of the CT equipment.• Served as liaison between the MobileCAT home office and our clientele.• Developed the company's first operations manual and client information list which increased efficiency at each stop.

Ben Cline represents the 24th Legislative District in the Virginia House of Delegates, which includes the cities of Lexington and Buena Vista, portions of Amherst and Augusta, and all of Bath and Rockbridge Counties.