Coru Technology Consulting is a boutique consultancy offering business leadership in telecommunications – ICT technology strategy, portfolio management, roadmaps and cybersecurity advisory services. The principal consultant Patrick Carson is a professional services executive with 20 year of industry experience. Patrick has held senior executives’ positions in the public sector and in global service provider organisations in Australian/New Zealand with a reputation successfully engaging with senior leadership teams’ overseeing change and transformational strategies. Coru Technology Consulting assists organisations that are going through change, that require guidance from a trusted advisor to support organisations to:• Set strategic direction driving holistic transformational strategic plans, product roadmaps in Network, Facilities Data Centre – Cloud and Cybersecurity advisory.• Bring focus on business imperatives, problem statements • Develop an ICT vision positioning statement, goals and objectives.• Create a value proposition, value streams improvement change programs.• Undertake market analysis, environmental scan, understand market trends. • Establish governance forums utilising standard industry frameworks.• Innovate in changing digital environments to improve end user experience.• Introduce product to market, new product processes to improve effectiveness.• Develop business cases, manage procurement events, evaluate acquisitions.• Oversee delivery of complex programs of work bringing critical thinking to foresee risks and intervene to avert issues before they arise.• Introduce capability maturity practices to assist organisations build and maintain effective teams to meet strategic objectives.

The purpose of the role is to provide people leadership, set ICT strategic direction, manage stakeholder engagement, and provide strategic oversight of the ICT technology portfolio at Covid Quarantine Victoria.A strategic leadership position provides oversight of the ICT strategy, architecture services, and cybersecurity technology solutions to deliver contemporary ICT services and oversees the development and implementation of the digital strategy and roadmaps to ensure fit-for-purpose solutions to provide sustainable and efficient ICT services to COVID Quarantine Victoria.Lead product adoption through cross-business collaboration and alignment to develop platform services capability and implement appropriate security controls to achieve maximum availability, continuity, and capacity cost-effectively.Lead a high-performing team that lives the CQV values. Participate in internal and external knowledge sharing forums and communities of practise to provide thought leadership and authoritative advice on the strategic implications of major initiatives.Actively scan the external environment to maintain up-to-date knowledge of current internal and external issues and risks, review business strategies and objectives, alternative strategies, and integrate them into the operation’s ICT strategy.Accountable for  the development of governance frameworks and forums, whilst ensuring compliance with regulations, standards and codes of practice relating to information management and assurance.An instrumental role in developing, maintaining and enhancing key relationships with internal and external senior stakeholders, including ministerial offices and external organisations.

Cenitex is a government ICT shared services provider. The role has accountability for enterprise technology services strategy, roadmaps, and solutions. The portfolio covered Data Centre/Cloud, Network Infrastructure, and Cybersecurity. The primary focus was to ensure that all services are strategically developed in accordance with Cenitex’s commitments and corporate strategy. The role promoted a customer-centric culture by ensuring the customer was at the centre of all activities.This position is pivotal in advancing the technological digital change and security assurance agenda. This is achieved through collaborating with 35 government departments at all levels up to the C suite to implement, monitor, and review the services strategy.Responsible of ensuring inter-departmental strategic collaboration across the Victorian government, as well as representing Cenitex at the whole of Victorian government CIO forum; Accountable for the CISO customer forum focused on NIST Cyber security framework, maturity, and essential 8, particularly in implementing an infrastructure services vision and strategic road-maps.Owner of technology strategic investment roadmaps in network and facilities, cloud and hosting, cybersecurity, and identity management. Coordinated logic map investment business case to the Department of Treasury Finance, supported by the Premier and Cabinet, to support 40,000 public servants working remotely as a result of the pandemic and reduce critical infrastructure risks. Participated in a number of cross-government initiatives as part of the working group working with the Victorian Manage Insurance Authority to develop a self-assessment essential 8 cyber security risk management tool. supported the Department of Premier Cabinet in revamping the Telecommunications procurement contract to deliver cost savings to the government. collaborating with Treasury to successfully sign an MOU to build a Private Cloud and Distribution Centre in the state of Victoria.

Studying Masters Papers. Leading innovation ans sustainability, Managing a Consulting Practice

Responsible for providing evaluation of current and future business and technology needs. Key areas: supporting account management pre-sales, business development, portfolio road-map and technology strategy and selection.

The Principal Consultant is a senior strategic advisory role to the VicTrack Public Transport Government Enterprise. The primary focus was to review and analysis business and product portfolio contribution. Acting Group Manager Finance, commercial, revenue management, business direction and innovation. Implemented the FY18/19 Capital and Workforce Plan, provided guidance to the business, corporate planning process. Delivered revenue, EBIT above target for FY17/18. Led revenue leakage initiative and reduction in third party supplier costs. Developed and reviewed the service catalogue, services strategy and technology road-map supporting public transport. Led the development of a business case to obtain out of plan capital funding for a technology refresh supporting public transport, this included development of a technology blueprint and defining services designed to develop an electronic services catalogue with the intent to improve operational efficiency to deliver a more robust network to deliver information and people to new places and new opportunities. Supported the Asset Management team to review the risk and condition of legacy environments to develop a life cycle management plan to maintain the condition of critical transport infrastructure (trains and trams) to a low or moderate level.

Intelligent Transportation Systems (ITS) is part of the technology team. The responsible for leading and shaping decisions concerning the organisation’s ITS strategy and direction. Developing the vision and blueprint for ITS, ensuring the most efficient of skills and capability.Key areas of focus:• Driving, agreeing and executing the overall ITS road-map and strategy.• Implement, mature and operate Group ITS practice to drive network capability, scale and operational excellence in ITS capabilities.• Communicating and agreeing group ITS standards to, stakeholders and ITS team.• Maintaining awareness and proactively communication current industry trends to position Transurban as thought leader in ITS• Operational and financial investment($25m) and resource budgets to agreed outcomes• ITS Engineering Design Authority for major projects , in line with ITS program objectives• ITS Operations, maintenance, ongoing asset lifecycle, capacity management, agreed SLA’s • Governance of Corporate and Road Systems Infrastructure technical standards.• Maintain effective productive stakeholder relationships with internal business and the external vendor community.Functionally the team is made up of Engineering, Operations, Domains Management (Subject Matter Experts) and Portfolio Management.

The General Manager Security Engineering member of the Engineering Leadership team reporting to Director of Engineering. Accountable security program/portfolio/platform management governance and operations, managing capital investment and ongoing life-cycle management. Cross business engagement with product management for current and future needs and operations teams to meet service level agreements and operational handover. Led a team of four direct reports and 48 employees. Security Portfolio 1. Managed Security Solutions Portfolio, Government Managed Security. 2. BillPay Telstra internal Billing Platform transacts over $4.1bn revenue per year. 3. Security Incident and event management, operational platform for over 350,000 enterprise customers. 4. Successfully implemented a Government Cloud accredited initiative $18.5m capital investment. Telstra Australia, MelbourneGeneral Manager - Global Enterprise Services Australia, Managed Operations Services FulfilmentThe General Manager Managed Operations Service Fulfilment (MNOF) is a senior services operations services role. Cross business stakeholder engagement with Consulting, Solution Architecture Product Marketing, Product Engineering, Network Engineering, IT and Assurance. Led a team of four direct reports, 75 employees on shore and 150 resources off shore. Delivery of the enterprise managed service product portfolio. Responsible cross business processes, people and systems from an end to end perspective. The objective of the role is to improve operational efficiency and consistency in service delivery security services portfolio, improve customer experience through NPS. Performance is measured in reduced cycle times, meeting the customer delivery dates, reducing aged orders, backlog and accelerating revenue growth. The team is approximately 225 staff in size split 34% On Shore, 66% Off Shore in India.

The General Manager Managed Networks Service Fulfilment is a senior Operations Services Delivery role. The role requires working across the business with various stakeholders in Sales, Pre-Sales, Solution Architecture Product Marketing, Product Engineering, Network Engineering, IT and Assurance. The MNS portfolio covers Managed Router Services, WAN Optimisation, Security Solutions, WIFI solutions and Network Carriage such as ADSL, BDSL, EFM and IP VPNs. The functional responsibilities covers Order to Activate and Order to Cash. Delivery of this product portfolio requires identification and resolution of challenges across processes, people and systems from an end to end perspective. The objective of the role is to improve operational efficiency and consistency in front of house, service delivery, to improve customer experience which is measured through NPS. Performance is measured in reduced cycle times, meeting the customer delivery date, reducing aged orders and backlog and accelerating revenue growth. The team is approximately 300 staff in size split 35% On Shore, 65% Off Shore in India. Currently the focus is transitioning between Indian service providers 170 staff. The longer term goal of this role is to drive towards a global services, capability toward international markets by functional scaling further reducing cycle times through automation. The fiscal responsibility is to manage to budget and meet forecast.

A series of short term contracts:Business Program Manager for an International NGO leading a major systems transformation. Implementing an ERP system, Data Centre refresh, Network upgrade, Desktop Roll Out, CRM system and Client Case Management RFP and vendor selection process.Principle Consultant to a boutique University leading an initiative to improve student experience through improving and consolidating Telecom, Data, Cloud services. Managing an RFP process resulting in a business case that was approve and signed off by the CEO and Senior Leadership team.Asia Pacific Sales Manager IBM Gold re-seller specializing in Service Assurance in Retail, Utility and Telecommunications sector. Won a number of sales opportunities value $2m.

The Head of Technology (H.O.T) This a combined CIO/CTO role , CEO executive Senior Leadership team position. UECOMM is a subsidiary company of the SingTel (Optus) group of companies. The position primary focus is developing Customer Solutions, managing Pre-sales, Product Specialists team, IT, and Network Engineering. Leading the product and technology strategy, including responsibility for suppliers and contract management

Head of Global Services Australia New Zealand a member of the Australia New Zealand Senior Leadership team reporting to the Head of Global Services APAC. The role is responsible services sales, pre-sales for Mobile Services. Managing professional services teams On and Off Shore in areas such as; Radio Access Networks, Circuit and Packet Core. Network Applications and Services (SaaS, PaaS and IaaS) included managing a Global Network Operations Center in Mumbai. The role was accountable for the the full services P&L.

The Head of Business Solutions is a key Leadership position, part of the Australia New Zealand Management team reporting to the Country Head and Sub Regional Head for Business Solutions. The primary purpose of the role is to grow the Business Solutions software application portfolio from managing sales opportunity pipeline, negotiations / bids / proposals, full accountability for the end to end solution from sales to delivery. The portfolio covered OSS – BSS, Customer insight, experience, Voice and IP Transformation -Communication and Infotainment including Security solutions.

VP Consulting System Integration & Multimedia is a start up role part of the Market Unit ANZ executive management team. The role has two primary focus areas. To grow services sales and the multimedia software SaaS, PaaS and IaaS portfolio. Services included Business,Network Consulting System Integration and Software Development. Leading Strategic - Operational and Technology Consulting to reduce Operators Opex, improve operational efficiency or to drive IP transformation of the Operators Network. Multimedia portfolio included Service Delivery Platforms, TV Solutions, Revenue Management and Consumer and Business mobile applications.

The Head of Solution Management is a Product Marketing Position responsible for all Customer Solutions including Pre-sales, Managed Services, Product Development and Product Management including Service Creation for all market segments. TelstraClear deployed new generation nation-wide metropolitan Ethernet Network. A key part of this role was to develop a full product service portfolio on the new network, which included Private Data, Internet and IP Centrex services. The Head of Solutions Management position was created as part of the merger between TelstraSaturn and Clear Communications. This is a CEO Senior Leadership Team position.

The 3Com Country Manager is primarily a sales management position with sole accountability for all Sales in the New Zealand market with the freedom to make appropriate decisions in the best interests of the customer and the company.

This role was responsible foe the product management of Data IP Services into the Business markets.