Patrick Keller

Patrick Keller Email and Phone Number

Senior Business Analyst with a focus on Continual Process Improvement, Trending Analysis, and Problem Resolution. @ Samaritan Technologies
salt lake city, utah, united states
Patrick Keller's Location
Salt Lake City Metropolitan Area, United States
Patrick Keller's Contact Details

Patrick Keller work email

Patrick Keller personal email

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About Patrick Keller

Senior IT Support & Management Professional skilled in ITIL Best Practices with a focus on Trending Analysis, Continual Process Improvement, Problem Resolution, and Project Management.• ITIL v3 Foundations Certified• Advanced MS Office Excel and PowerPoint utilization for Executive Reporting and Presentation• Inherent affinity for Process Improvement, Centralization, and Automation• Professional Account Management and Client Relations• Skilled Data-Mining and Trending Analysis utilizing MSFT Access, SQL Mgmt. Studio, Toad for Oracle, and more…• Extensive Background in Incident, Problem, Project, and Knowledge Management, as well as Change Advisory

Patrick Keller's Current Company Details
Samaritan Technologies

Samaritan Technologies

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Senior Business Analyst with a focus on Continual Process Improvement, Trending Analysis, and Problem Resolution.
salt lake city, utah, united states
Website:
samaritan.com
Employees:
20
Patrick Keller Work Experience Details
  • Samaritan Technologies
    Implementation Manager
    Samaritan Technologies Jul 2018 - Present
    Greater Salt Lake City Area
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  • Unisys
    Service Management Transition Manager (New Account Onboarding)
    Unisys Sep 2012 - Jul 2018
    Greater Salt Lake City Area
    Responsibilities: • Assist in the Design and Planning stages of new Client Pre-Sales for Service Management Services • Assessment, Design, Training and Implementation of Client Processes/Procedures • Consulting with Clients on Identifying Opportunities for Implementing Best Practices to maximize ROI • Executive Reporting, Presentation, and Client Interfacing on behalf of Service Management • Managing Operational Execution of Corporate Objectives Achievements: • Retention/Upsell of Troubled $16MM Contract by Restructuring to Industry Best Practices • Identified Hardware and Software Solutions for reduction of > 35% of total Service Desk volume • Utilizing Best in Class Technology for Centralization and Organization of Global Crisis Management • Restructure of Knowledge Management utilizing Best Practices for consistent structure and contentPrior Roles: Apr 2017 - Feb 2018: Major Incident Management Transition Lead (Catholic Health Initiatives, Benjamin Moore) Aug 2014 – Apr 2017: Problem Management (FannieMae, NEC/7-Eleven) Dec 2013 – Aug 2014: Team Supervisor – Incident Management (Microsoft Corporate and Retail) Sep 2012 – Dec 2013: Team Lead – Incident Management (22 Accounts in North America)
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  • Ebay
    Ewatch L3 Technical Analyst
    Ebay Jun 2000 - Jan 2012
    Greater Salt Lake City Area
    Senior (L3) Hardware and Software Analyst – Site Issue Troubleshooting, Prioritization, and Resolution Tracking eWatch (Incident Management) - L3 Technical Analyst• The eWatch team served as a liaison between Global Customer Service and Product Development, Product Management, and Network Operations support; troubleshooting all reported issues to determine validity, scope, and responsible parties for resolution.Responsibilities:• Site Issue Troubleshooting, Prioritization, and Resolution Tracking • Production Smoke Testing, Quality Analytics, and Roll-out communications• Team Management, Change Process Collaboration and Implementation• Internal Tools’ Access Administration and SOX AuditingAchievements:• Served as Senior Technical Analyst for 10 years, assisting Upper Management in Team Training, Project Management, Knowledge management• Created Internal Tools (ColdFusion, MS Access, MySQL, Oracle) for Streamlining Escalation Communications, Timeline Tracking, and Internal Shift-Change Turnover Reports.
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  • Icomm Internet Commerce And Online Marketing Management
    Partner/Owner In Charge Of Accounting, Graphics, And Content Page Development
    Icomm Internet Commerce And Online Marketing Management Jun 1998 - Sep 1999
    Greater Salt Lake City Area
    Internet Sales and Marketing, Website Graphics, and Commerce software development• In the early boom of online shopping carts and online commerce, our company focused on providing this new technology to growing small to medium sized corporations. I personally led the content conversion of company catalogs to their online presence, as well as assisting in the site graphics and code development in HTML, ColdFusion, and SQL.Business Math and Accounting• Managed all Accounts Payables and Receivables using my prior advanced knowledge of QuickBooks Pro
  • The Deanox Group, Inc.
    Computer Retail Sales Manager
    The Deanox Group, Inc. Nov 1991 - Feb 1998
    Logan, Utah
    Retail Sales Team Manager• I joined the Deanox Group at the age of 19. Though they had already successfully infiltrated the professional market, I was their first retail sales representative for home use. I facilitated growth of their retail presence to a viable portion of company profits and managed the sales floor, market research, pricing, promotions, inventory, and eventually hiring and management of additional sales floor personnel• During my absence (1994-1995), sales on the retail front had declined. I reestablished my prior sales record and further expanded their retail business to requiring relocation to a larger facility with additional employees, and a larger sales floor (which I helped design).
  • Short Circuit Web Design
    Partner/Owner In Charge Of Accounting, Web Design, And Personal Training
    Short Circuit Web Design Jan 1997 - Aug 1997
    Logan, Utah
    Account Acquisition and Internet Marketing• Utilizing prior contacts from and in partnership with Deanox Group, Inc. we began managing their business client’s Internet expansion Business and Personal Computer Training Services• Through further collaboration with the Deanox Group, we also began offering first time Computer Training to small corporations and home PC users. Curriculum included courses in Windows 95 and NT, Microsoft Office, WordPerfect Office, Quicken, QuickBooks and QuickBooks Pro. Our training courses soon became a standard addition to Deanox’s system sales.• Managed all Accounts Payables and Receivables using my knowledge of QuickBooks Pro

Patrick Keller Skills

Troubleshooting Analytics Product Management Project Management Quality Assurance Incident Management Team Management Team Leadership Vendor Management Technical Support E Commerce Major Incident Management Customer Service Management Data Mining Call Centers Process Improvement Leadership Networking Business Process Improvement Crm Program Management Problem Management Executive Reporting Continuous Improvement Sdlc

Patrick Keller Education Details

Frequently Asked Questions about Patrick Keller

What company does Patrick Keller work for?

Patrick Keller works for Samaritan Technologies

What is Patrick Keller's role at the current company?

Patrick Keller's current role is Senior Business Analyst with a focus on Continual Process Improvement, Trending Analysis, and Problem Resolution..

What is Patrick Keller's email address?

Patrick Keller's email address is pa****@****sys.com

What is Patrick Keller's direct phone number?

Patrick Keller's direct phone number is +180175*****

What schools did Patrick Keller attend?

Patrick Keller attended Utah State University.

What are some of Patrick Keller's interests?

Patrick Keller has interest in Science And Technology, Environment.

What skills is Patrick Keller known for?

Patrick Keller has skills like Troubleshooting, Analytics, Product Management, Project Management, Quality Assurance, Incident Management, Team Management, Team Leadership, Vendor Management, Technical Support, E Commerce, Major Incident Management.

Who are Patrick Keller's colleagues?

Patrick Keller's colleagues are Satina Cuglietta, Howard D., Cate Murphy, Egor Ivanov, Todd Dharni, Bruce Behymer, Joseph Robinson.

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