Patrick Keller Email & Phone Number

Greater Salt Lake City Area

Greater Salt Lake City Area

• Responsibilities:
• Assist in the Design and Planning stages of new Client Pre-Sales for Service Management Services
• Assessment, Design, Training and Implementation of Client Processes/Procedures
• Consulting with Clients on Identifying Opportunities for Implementing Best Practices to maximize ROI
• Executive Reporting, Presentation, and Client Interfacing on behalf of Service Management
• Managing Operational Execution of Corporate Objectives Achievements:

Greater Salt Lake City Area

• Senior (L3) Hardware and Software Analyst – Site Issue Troubleshooting, Prioritization, and Resolution Tracking eWatch (Incident Management) - L3 Technical Analyst
• The eWatch team served as a liaison between Global Customer Service and Product Development, Product Management, and Network Operations support; troubleshooting all reported issues to determine validity, scope, and.
• Site Issue Troubleshooting, Prioritization, and Resolution Tracking
• Production Smoke Testing, Quality Analytics, and Roll-out communications
• Team Management, Change Process Collaboration and Implementation
• Internal Tools’ Access Administration and SOX AuditingAchievements:

Greater Salt Lake City Area

• Internet Sales and Marketing, Website Graphics, and Commerce software development
• In the early boom of online shopping carts and online commerce, our company focused on providing this new technology to growing small to medium sized corporations. I personally led the content conversion of company.
• Managed all Accounts Payables and Receivables using my prior advanced knowledge of QuickBooks Pro

Logan, Utah

• Retail Sales Team Manager
• I joined the Deanox Group at the age of 19. Though they had already successfully infiltrated the professional market, I was their first retail sales representative for home use. I facilitated growth of their retail.
• During my absence (1994-1995), sales on the retail front had declined. I reestablished my prior sales record and further expanded their retail business to requiring relocation to a larger facility with additional.

Logan, Utah

• Account Acquisition and Internet Marketing
• Utilizing prior contacts from and in partnership with Deanox Group, Inc. we began managing their business client’s Internet expansion Business and Personal Computer Training Services
• Through further collaboration with the Deanox Group, we also began offering first time Computer Training to small corporations and home PC users. Curriculum included courses in Windows 95 and NT, Microsoft Office.
• Managed all Accounts Payables and Receivables using my knowledge of QuickBooks Pro