Coach staff on proper selling techniques and give team members the confidence to meet and exceed their sales targets. Execute planograms and pricing changes as directed by upper management. Manage inventory and inventory logs.Ensure operations are conducted efficiently through completing any and all paperwork, deposits and filing carrier contracts.Cultivate a positive work culture for employees and customers.Find products and solutions that will fit a customer’s lifestyle and needs. Ensure that every aspect of the store is in line with the company’s overall strategic vision.Deliver a memorable customer service experience.

Assisted in leading and coaching a team of diverse employees on how to execute a world-class customer experience, every customer, every time.Responsible for knowing and teaching staff how to properly use systems for activating phones with all 7 major carriers (Telus, Rogers, Bell, Koodo, Fido, Virgin & Chatr) andselling products through Best Buy’s EPOS system.Created schedules and completed payroll on a weekly basis.Came up with daily, weekly and monthly benchmarks as a team in order to attain sales goals and exceed targets laid out in the store’s Profit & Loss Statement.Sold a wide range of products such as cell phones, tablets, TV’s, gaming systems and many more by multi-channel sales through bestbuy.ca.Managed store shrink / theft by implementing programs for each staff to execute daily.Formed and coordinated outside partnerships and events with the Hamilton Bulldogs, CHCH News Hamilton and Sheridan College as a way to drive brand awareness in the community.Proven track record of success from each location worked at, earning over 10 District & National Banners from finishing top store in the company.

Dealt with customer service issues from existing Rogers Wireless customers.Led a large team of representatives in executing world-class customer service.Showed employees different techniques on how to upsell other Rogers products.Sat in on conference calls with Sales Managers to discuss monthly sales targets and how to drive overall sales of Rogers products and services.