Patrick Arnold Email & Phone Number

Texas, United States

Irving, Texas, United States

• Provide service to over 9,000 7-Eleven stores to facilitate proper, ongoing functioning of BOH networking devices, POS terminals, receipt printers, scanners, pin pads, office printers, online ordering systems, fuel.
• Solve escalated Level 1 issues and dispatch appropriate parts and onsite technicians when necessary.
• Assist onsite technicians via our tech support line.

Cedar Hill, Texas, United States

• Participate in hardware & software installations of POS systems, printers, scanners, and pin pads.
• Contribute to nationwide healthcare IT projects, including dispatching Field Technicians for site visits.
• Perform various PC software installations, system maintenance tasks, and error resolutions for clients.

Coppell, Texas, United States

• Received, addressed, and closed Level I, Level II, and Escalations tickets concerning a wide range of Brink, ParPay, WorldPay, and Verifone POS software and hardware cases, including POS hardware & BOH Viking Cloud.
• Conducted password and account creation/resets and many other fixes for software & hardware solutions to ensure timely response and resolution to issues, minimizing business disruptions.
• Participated in various projects and after-hours work, including installation of 4G LTE fail over internet devices, Grubhub LevelUp late-night coupon tagging, POS upgrade installations, various software upgrades, and.

Dallas/Fort Worth Area

• Contributed to the Level III support teams for local office (small restaurant groups), major accounts/direct support (large restaurant groups), and corporate support (client IT teams), gaining extensive experience in.
• Grew knowledge of emerging product versions, including POS & RAL, Aloha Takeout (ATO), Aloha Online Ordering (AOO), and Aloha Kitchen (AK) along with Aloha Transaction Gateway (ATG).
• Proficiently completed translog work to correct end-of-day and report issues.
• Leveraged JIRAs for NCR SEAT's use to escalate software issues to developers for glitch resolution, ensuring efficient project management, collaboration, project visibility, and efficiency.
• Worked with the NCR Professional Services Team, gaining proficiency in PowerShell & Command-line interface scripting, with a proven track record of modifying and implementing custom scripts to automate system.
• Cultivated solid working knowledge and expertise in CFC (SQL) database management, including data querying, securing server databases, monitoring system health and performance, and analyzing and correcting server.

Dallas/Fort Worth Area

• Improved teams' performance by troubleshooting hardware/software and addressing issues promptly.
• Provided effective IT instruction and best practices to restaurant staff & crews, allowing locations to focus on customer service.
• Set up, administered, and oversaw end-to-end processes of Aloha POS systems, Cisco networking devices, and peripherals during new store installations & renovations, including the use of PowerShell & PuTTY for.
• Worked extensively with Aloha Software Solutions, including RAL, CFC database management, and CMC, ATO, POS, and BOH troubleshooting.
• Completed nine (9) new store installs, three (3) store renovations, and recurring proactive/reactive IT visits.
• Contributed extensively via our nationwide VCC/Help Desk IT Hotline, assisting stores in all regions with a wide variety of IT troubleshooting and IT coaching to positively influence the productivity of others.

Grand Prairie, TX

• Participated in a large-scale, deadline-strict IT maintenance/upgrade contract for a major Independent School District in the DFW area.
• Contributed to multiple other deployment and services contracts, including maintaining network functionality, troubleshooting, repair, updates, and/or imaging for new and existing hardware, software, and specialized.
• Installed operating systems and various software using deployment tools for Apple devices and PCs.
• Verified hardware, software, and systems were installed and performed to clients' satisfaction.