Patrick Mcgowan Email & Phone Number

Truckee, CA, US

Norwalk, Connecticut, United States

Norwalk, Connecticut

- Driving churn reduction and product adoption by leveraging utilization and engagement data. - Spearheading all product and customer experience-related escalations requiring coordination of resources ranging across product management, finance, support, engineering, sales, and the executive team. - Maintaining understanding of technical features and value.

Norwalk, Connecticut

Queenstown, New Zealand

• Utilize wide-ranging knowledge of outdoor products and the Queenstown area to outfit customers for their adventures, from electric bicycles to camp stoves to backpacks.
• Assemble and tune high end bicycles and perform repairs.
• Maintain skis and snowboards, properly size and outfit customers with skis, snowboards and boots.

Greater New York City Area

• Managed 120+ account, 14 state dealer base in conjunction with 4 outside sales representatives. Responsible for driving sales in territories with annual total sales goal of more than $16 million.
• Served as main point of contact for assigned territories on sales programs, product features, order book maintenance, and marketing campaigns.
• Maintained knowledge of competitor’s offerings, programs, and sales campaigns as well as our own advantages and disadvantages, crucial to maintaining floor space.

Wilton, Connecticut

• Answered inbound inquiries from customers via phone and email and solved issues quickly and efficiently in conjunction with warranty and sales teams.
• Discussed different models and product features with customers and answered technical questions with the goal of finding the right bicycle for their needs and wants.

Hartford, Connecticut Area

Assisted in the daily duties of Lieutenant Governor Nancy Wyman throughout the state- Compiled an exhaustive reference document containing demographic and economic information on all the cities and towns in Connecticut- Directed incoming communications to the office in the absence of the Lieutenant Governor's Special Secretary

Storrs, CT

- Researched and reported on stories relevant to the University of Connecticut community- AP Style- Interviewing