· Award winning leader· 61% promotion rate for people in my org - lifetime· Increased quality compliance to 94% nationwide and maintained results· Oversaw quality and operations during 300% growth cycle· Founded and ran two businesses, achieving global distribution, national award nomination, and set/met AOP/P&L and project milestones· Developed and rolled out KPIs for operations and managed AOP· Skilled in scaling companies in rapid-growth mode· USAF VeteranI am an enablement and operations leader with 25+ years of experience in various sectors. I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include business development, people development, project management, customer service, strategic planning/execution, cross-functional leadership, staff training, performance evaluation, and KPI analysis. Delivering superior administration on the latter areas of expertise requires utilization of effective communication, negotiation, and resource management to support efficiency and maximum returns. Currently, I am the Quality Manager at brightwheel. In this role, I oversee activities including OKR/KPI definition and enforcement, program planning and build-out, and team hiring and training. In addition, I liaise with senior leadership and internal sales teams to ensure adherence to operational budgets throughout role transitions and roadmap implementations. Colleagues describe me as a progressive, driven, down-to-earth, enablement expert who can be relied on to deliver the intended results in fast-paced and high-growth environments. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.