Patrick K. Email & Phone Number

Round Rock, Tx, Us

Round Rock, Tx, Us

Austin, Texas, United States

· Spearhead activities related to program planning, build out, hiring, managing, OKR/KPI definition, and operational excellence.· Bridge communications cross-functionally to align objectives and standards for initiatives while controlling resource/budget allocation.· Serve as a liaison between frontline teams and executive leadership.· Generate reports reflecting quality metrics on a weekly/monthly/quarterly/annual/ad-hoc basis, including conclusions and recommendations for… Show more · Spearhead activities related to program planning, build out, hiring, managing, OKR/KPI definition, and operational excellence.· Bridge communications cross-functionally to align objectives and standards for initiatives while controlling resource/budget allocation.· Serve as a liaison between frontline teams and executive leadership.· Generate reports reflecting quality metrics on a weekly/monthly/quarterly/annual/ad-hoc basis, including conclusions and recommendations for improvement. · Appointed as the Interim Head of Enablement (April 2023 – November 2023), with responsibility for training, quality, and performance for sales and client success; accomplished all objectives and completed all initiatives on time.· Streamlined the enablement for the sales role transition of 75 agents from SDR-sourced account execs to full cycle reps with higher performance.· Liaised with Marketing regarding the GTM strategy and the floor-wide rollout (220 reps) of a product roadmap. Show less

Austin, Texas Metropolitan Area

· Conceptualized and grew a successful brand.· Cultivated and sustained professional relationships with record labels; negotiated mutually beneficial partnerships by promoting the benefits of inclusion.· Devised and introduced an online marketing and sales model that drove 180% growth over 1 year.· Maximized financial performance through oversight of inventory and all profit metrics (COCA, RV, Churn, MRR, ARPU, etc.).

Austin, Texas Area

· Supervised the department throughout an acquisition involving a major system and process migration from Australia to US offices, as well as third-party vendor setup and roll-out.· Monitored setup, support, and marketing insights/analytics for the entire client portfolio.· Assessed client satisfaction on a continuous basis and maintained strong relationships to maximize retention and loyalty.· Guided the department in meeting all level KPIs and goals.· Directed the activities… Show more · Supervised the department throughout an acquisition involving a major system and process migration from Australia to US offices, as well as third-party vendor setup and roll-out.· Monitored setup, support, and marketing insights/analytics for the entire client portfolio.· Assessed client satisfaction on a continuous basis and maintained strong relationships to maximize retention and loyalty.· Guided the department in meeting all level KPIs and goals.· Directed the activities of 3 managers with oversight of 18 total subordinates. Show less

Austin, Texas

· Maintained oversight of departmental aspects including AOP/P&L and regulation definition/enforcement.· Coordinated staff recruitment, onboarding, and training to promote swift integration, high productivity, and best practice adherence.· Planned and executed new projects and initiatives related to reporting, training, and roll-out.· Controlled the efficient allocation of available resources (financial, material, human capital) to meet day-to-day demands.· Drove the… Show more · Maintained oversight of departmental aspects including AOP/P&L and regulation definition/enforcement.· Coordinated staff recruitment, onboarding, and training to promote swift integration, high productivity, and best practice adherence.· Planned and executed new projects and initiatives related to reporting, training, and roll-out.· Controlled the efficient allocation of available resources (financial, material, human capital) to meet day-to-day demands.· Drove the implementation of quality initiatives for 700+ sales reps and 200+ customer service reps.· Oversaw the activities of 2 QA managers, including leadership development and performance reviews.· Attended and contributed to meetings with executive leaders and stakeholders to sustain up-to-date knowledge of organizational standards and targets. · Attained quality targets including 90%+ compliance and 300% growth while under AOP budget. Show less

Austin, Tx

· Provided leadership and direction for 7 QA team members, including professional development/training.· Facilitated meetings to discuss performance, communicate upcoming changes/anticipated impact, and collaboratively resolve issues.· Enforced adherence to regional quality initiatives for “premium services” among 350+ sales reps.· Conducted individual- and team-level evaluations to identify strengths/weaknesses in hard/soft skill areas and develop plans for improvement.·… Show more · Provided leadership and direction for 7 QA team members, including professional development/training.· Facilitated meetings to discuss performance, communicate upcoming changes/anticipated impact, and collaboratively resolve issues.· Enforced adherence to regional quality initiatives for “premium services” among 350+ sales reps.· Conducted individual- and team-level evaluations to identify strengths/weaknesses in hard/soft skill areas and develop plans for improvement.· Established and ensured alignment with quality regulations.· Recognized for consistently achieving quality targets (90%+ compliance, under AOP budget). Show less

Austin, Texas Metropolitan Area

Denver, Co

Denver, Co

Denver, Colorado, United States

Denver, Colorado, United States

Salt Lake City, Utah, United States

Elmendorf Afb, Ak