Patrick Lambe Email & Phone Number

- Identified millions of unnecessary network requests the app was making on a daily basis, resulting in $500,000 in annual CDN savings- Partnered with front-end engineers to further optimize client requests, reducing edge traffic by ~20%, resulting in cost savings of >$1MM/year in bandwidth and storage costs.- Designed and led network and connectivity training programs for hundreds of support agents, equipping them with the skills to troubleshoot complex issues, including connectivity, DNS, calls/huddles, file uploads, proxies, and netlogs- Identified issues with our iOS app’s API requests, helping reduce payload size by at least 300% in most instances, improving app efficiency and reducing server side storage costs- Built SQL Dashboards that provided hundreds of support agents with valuable troubleshooting data, improving efficiency and enabling timely issue resolution- Partnered with Infrastructure teams on DNSSEC, calls, and data residency projects as a support SME- Prevented hundreds of weekly issues from being escalated to engineering teams, enabling them to focus on critical work without distractions

- Resolved thousands of the highest-priority customer issues within an hour or less - customer connectivity & login/access issues- Flagged and helped address connectivity issues for millions of European-based users, based on trends I observed with Frankfurt-based servers- Built an SSL Certificate Decoder application to enable agents to better troubleshoot connectivity tickets for enterprise customers- Saved hundreds of hours for various support teams through the creation and distribution of tailored Alfred productivity workflow packs.- Served as a key point of contact between engineering and support teams during high severity incidents, ensuring effective communication and problem resolution

County Dublin, Ireland

Santa Monica, California

First Product Manager hired by VP, working directly on projects with CTO and VP of Prod.Created software helping large companies like Wendy’s, Starbucks and Avis Car Rental to effectively scale and manage their advertising and social media efforts at a local level.Enabled franchisees to easily advertise their local businesses under the supervision of corporate, unlocking ~ $400,000 in Facebook local ad spend per month.Partnered with Google to develop products under trusted tester partnership, including Google Menu management and various elements of the GMB API.Launched first-to-market ad products including Facebook Store Visits, Instagram Ads and Snapchat Ads.Optimized duplicate Facebook page identification and launched Local Search Ranking reporting, used on a monthly basis by 100s of clients/1,000s of locations. Developed internal & external knowledge bases, easing new employee and client on-boarding and saving many hours of employee time dealing with client questions.Acted as first point of contact for many network and API related questions.

Santa Monica, California

Santa Monica, California

Santa Monica

Enniskerry

Applications Programming, Computer Software Engineering, 3.74 Gpa

Further bridging the gap between Product Management and Software Development Fundamentals of Software Development JavaScript Introduction.

Marketing With Concentration In Social Media & Web Analytics

The Power of Brand: Brand Management Social Media Marketing Marketing Principles and Practices Ethics in Marketing and Advertising.

Bachelor Of Science (B.Sc.), Business Computing, (Hons) 2.1

Activities and Societies: Elected Class Representative for four consecutive years.Strategic Management Entrepreneurship Project Management.