Patrick Duong Email & Phone Number

San Jose, Ca, Us

Burlingame, California, Us

• Orchestrate Office Building Expansion involving fiber network expansion, infrastructure implementation, overseeing facilities logistics and IT server room deployment • Manage over 500 virtual machines across VMware Vcenter with installations, upgrades, migrations and security• Execute network migration from switching Internet Service Providers and implement high availability and fault tolerance to corporate network on all devices• Configure and manage all internal applications to integrate with Single Sign-On (SSO)• Migrate on-premise applications such as Confluence, Bugzilla, Jira over to the Cloud • Lead all IT purchasing decisions and vendor management • Implement back up and disaster recovery hardware and software for all company internal servers and machines from NAS to Amazon S3

• Performed all systems administration duties, including configuration and maintenance of network services such as Web servers, DHCP, DNS, FTP on both Windows and Linux-based environments. • Designed, implemented and maintained VMware vCenter infrastructure • Troubleshot and managed capacity planning of vSphere environments • Executed software and hardware upgrades as needed, including emergency rollouts • Established company standard images for all employee workstations • Managed all IT on-boarding and termination procedures • Consolidated multiple video conferencing tools into one unified solution, lowering company operating costs by 35% • Achieved Soc2 Certification for security compliance for all IT systems and processes

Mountain View, California, Us

•Managed the Intuit Mobile Device Lab for mobile deployment and distribution of all mobile devices for Mint and TurboTax app development testing•Developed Powershell scripts to configure and automate Windows deployment globally across all Intuit sites

San Francisco, Ca, Us

• Diagnose, troubleshoot and resolve a wide range of software, hardware and connectivity issues.• Excel in researching, analyzing and rectifying uncommon and unique problems.• Experienced in resolving break/fix AV conference room issues.• Create, manage and maintain processes/documentation for both internal and end-user teams including: How-To Memos, Troubleshooting Guides and Deployment Instructions• Coordinate and run event support for employees in Twitter Flight School.• Manage and train team members in ShoreTel VOIP Telephone Deployment.• Maintain the highest ticket closures per month

Sunnyvale, California, Us

• Provide end-user Tier 1 technical support, customer service on-site and remote to our 1500+ employees in our 10 offices across the globe• Collaborate with other members of the IT team to ensure timely resolution of employee issues• Perform new hardware installation and upgrades• Build, re-configure, maintain, and repair Windows/Apple systems (desktops and laptops) for employee use• Performed audits for system inventory and orchestrated E-waste process• Utilize Atlassian JIRA ticketing system to resolve helpdesk tickets and provide documentation to answer troubleshooting methods• Provide basic LAN and Windows/OSX problem solving for local and remote users• Perform imaging and image capturing of laptops through use of Ghost and FOG• Implemented iPXE boot and Deploy Studio to provision machines for new hire employees• Manage an Active Directory• Migrated an outdated knowledge base consisting of over ten thousand entries to Salesforce

New York, Ny, Us

• Participated in weekly portfolio management seminars to identify performance benchmarks and learn intricacies of various finance and stock markets.• Learned fundamental, quantitative, and technical analysis and option strategies from Morgan Stanley Senior Vice President of Global Wealth Jeffrey Won.• Worked in a group to present the effects of falling oil prices on financial markets and investors and build a portfolio based on a hypothetical investor's needs and goals.• Engaged in weekly workshops and admin hours focusing on portfolio construction, diversification strategies, risk return analysis, equities analysis, options strategies, retirement plans, and wealth management.• Managed project deadlines and monitored milestones through completion stage in order to effectively present financial analyses of specific current events and how they affect the stock market.

West Hollywood, California, Us

Bachelor Of Arts (B.A.), Economics

Bachelor Of Arts (B.A.), Communication