- Design and deploy Linux-based solutions addressing complex issues for local businesses, focused on stability, security, and ease-of-use- Administer a ticketing system for technical support and troubleshooting- Collaborated with security professionals to maintain secure systems- Regularly evaluated stakeholder technology requirements and implemented suitable solutions- Employ virtualization technology such as Docker and Proxmox/QEMU to deploy open-source software across varied systems- Establish and rigorously test backup and disaster recovery procedures to ensure business continuity during unexpected events- Utilize strong interpersonal and technical skills to solve a wide array of issues, from VOIP complications to server patching

Systems Administration: Key Contributions- Direct software/hardware maintenance/upgrades for Linux/Windows- Administer a ticketing system for technical support and troubleshooting- Research new technologies and remain current with best practices- Collaborate with security professionals to keep systems secure- Regularly gather and evaluate stakeholder technology requirements- Devise and test backup and disaster recovery procedures- Converted legacy CMS to stable, AWS-backed cloud CMSInstructional Design: Key Contributions- Create documentation for IT processes, systems and software- Develop training materials for staff and students as required- Train staff and students both in-person and via remote instruction- Manage student/staff/stakeholder engagement and survey tools- Red Hat Academy Teacher: Red Hat System Administration I (RH124)- Transitioned to Google Workspace for Education/Google Classroom LMS- Adopted Cognia's Continuous Improvement Process and diagnostic tools

- Client & event photography- Business management- Design & coding of a visually arresting website, robust gallery & ordering system- Layout & template design of multiple printed photo albums in Photoshop & Lightroom- Management & maintenance of an extensive image archive- Hardware maintenance & support for multiple OSX systems- Physical backup systems maintenance & support

Key Contributions- Create training materials for software used enterprise-wide- Design software-based instruction using Captivate and Articulate- Gather requirements from stakeholders for instructional design- Conduct testing to measure effectiveness of training materials