Patrick Lyon Email & Phone Number

More to come...

Buffalo, New York, United States

Manage development staff and performance of the EIT Document Services portfolio while building and maintaining close relationships with cross functional teams supporting Document Services, Claims, FEP/Blue Card, Membership/Enrollment, Finance, Architecture, Marketing, Brand Communications, Sales, Customer Service, Digital, Web/Mobile, Customer Experience, IT Data Platforms, and other core business functions. Examine existing project and process governance practices, evaluate them within the context of organizational goals, and propose changes or enhancements to help achieve those goals. Assist EIT Directors in preparation of decision items, change management plans, and departmental strategies as they relate to relevant project and IT service areas. Work closely with business partners, and align projects/programs/products with strategy, prioritization, and resource management across portfolio and EIT. Guide developers through interface development and customization of applications utilizing SQL, Informatica, Java, C++, and C#/.NET to support business needs and remain in compliance with many state and federal regulations and mandates.• Assigned IT Lead on many strategic initiatives where the IT Lead supports the PM and ensures the development for project execution stays within scope and budget, delivers a high-quality product on time, and meets all business objectives. • Govern and oversee of all aspects of the Systems Development Life Cycle (SDLC) within the team. Ensure the team is following the defined process, creation, and review of required deliverables, while measuring the quality of the team's output. • Transformed the development team from a Waterfall development methodology to Agile. Trained in eSDLC and MS Azure DevOps, and then led the team through the creation of DoR/DoD, story point definition and assignment, and sprint planning. Currently have the additional roles of Agile Manager as well as Capability Product Owner (CPO).

Buffalo-Niagara Falls Area

Senior IT Manager/IT Site Lead for two DRS locations; Buffalo, NY and Horsham, PA. Executed the IT strategic planning process. Held technical and operational responsibility for business applications. Directed projects related to business systems (developed project plans, monitored system design and development progress, coordinated system training, provided implementation support, and on-going system support). Performed all Vendor Management duties. Implemented new technology to increase efficiency and effectiveness.• Project Manager on several enterprise ERP implementations/migrations (COPICS/ProIII/Oracle EBS/Deltek CostPoint). Provided strategic direction and coordination of all project goals, risks, resource management, budgeting, staffing and scheduling. ERP project budgets ranged from $1M to $12M.• Spearheaded major technology projects such as: o Multi-site/multi-endpoint VTC/TP installation, configuration, and implementation o MS Exchange installation and migration projects, and multi-site AD domain migrations o Network infrastructure design and implementation for a 350,000 square foot facility o Migration from Novell to an MS AD corporate domain environment• Evolved DRS’ IT Service Management; worked with executives and IT leadership throughout DRS to use ITIL/ITSM concepts to define standards, guidelines, policies, and a service catalog.• Created and implemented all SOX-related procedures and controls within the IT Department. Successfully led the company through multiple internal PWC audits and external KPMG audits.• Built and managed App Dev teams across Enterprise by overseeing ERP installations and migrations, PLM systems installations/migrations, data warehousing, application development, SharePoint administration and development, ADP systems, Hyperion systems, and engineering software/systems.• Created and implemented all Cyber-security and Information Security controls and training throughout the organization.

Buffalo/Niagara, New York Area

Held increasingly responsible roles on complex software/hardware/networking projects across a range of platforms, environments, and stakeholders. Performed development, implementation, maintenance, and production support of custom Windows business applications. Supported telecommunications equipment, maintenance, budgets, contracts, billing, and service.• Project Manager and IT Lead for Lawson Payroll and HR Suite implementation. Ensured project met $600K budget and milestones were reached on schedule. Performed system and BSI Tax Module installations, wrote programs and scripts for data extraction/conversion/migration from Cyborg into the Lawson Environment.• Project Manager and IT Lead of the conversion of Payroll and HR systems from an IBM mainframe to UNIX platform. Managed a team of Systems Analysts to ensure programs were fully tested and that the conversion plan was being carried out on time and moved seamlessly into a production environment. Became proficient with SQL, GUI Windows development, online/ad-hoc reporting, relational databases, and HP-UX script writing.• Played an integral role in the conversion of the company's ERP system from the mainframe (COPICS) to an ERP system (ProIII) on the UNIX platform. Aided with business process definition, data file conversions, program writing, data transfers, and file mapping/loading.• Acquired a wide variety of Sybase DBA skills as well as a wide variety of HP-UX skills as a result of many years of conversions, script writing, projects, and installations.