System Insourcing: Successfully transitioned all outsourced systems back to the internal IT department, enhancing control and efficiency.Security & Business Continuity: Ongoing project to implement advanced security measures and robust business continuity systems.VOIP System Migration: Designed and implemented the migration from 8x8 to Digium VOIP Phone SystemFirewall Upgrades: Led the migration from Dell Sonicwall to Cisco ASA 5506-x Firewalls and subsequently to Netgate pfSense firewallsCompany Intranet: Developed a comprehensive company intranet using SharePoint, Teams, and Power BI, improving information dissemination.Network Maintenance: Maintain and optimize all network devices, including WiFi access points and switches, ensuring seamless connectivity.VPN Solutions: Built and maintain several site-to-site VPNs with business partners and an OpenVPN instance for remote laptop users, ensuring secure remote access.Microsoft 365 Management: Oversee the Microsoft 365 tenant for the company, ensuring smooth operation and security.Remote Workforce Solutions: Designed and implemented a Meraki solution to support remote workforce operations in various states.Disaster Recovery Planning: Developed a Veeam backup solution, including building a custom Veeam Hardened Linux Repository, to ensure strong disaster recovery and malware protection.Virtualization: Maintain several Hyper-V hosts and two dozen LOB VMs in a high-availability failover cluster, ensuring continuous operation.Active Directory Management: Maintain all aspects of a Windows Server Active Directory environment, including DNS, GPO creation, and hybrid Entra synchronization with on-premises AD.Compliance: Ensure HIPAA & PCI compliance across all systems and processes.Website Management: Maintain and update all company websites, optimizing for organic Google traffic growth.PKI Management: Maintain and update all PKI and website certificates as needed.

Cisco ASA Firewall & Firepower administratorCisco WiFi network administratorCreate custom tools for automating network device management using PythonSet up & troubleshoot site to site VPN connections Utilize Cisco Prime to optimize and administer WiFi network.Configure and monitor Cisco Prime Infrastructure for network monitoring of switches and routers.Integrate legacy EMR solutions from acquisitions into existing company infrastructure.Install & configure firewalls ( Cisco ASA 5515/5505 and Dell Sonicwall ) at remote sites.Work with security vendor to plan and implement network switch and firewall upgrades. Responsible for installation, maintenance, and repair of all UPS power solutions

Configured, installed , and maintained Cisco 5515 ASA FirewallResponsible for all technology support for the organization from the pcs all the way to all network support. Built, installed and supported Digium Switchvox VOIP solution.Installed, configured, and administered Watchguard FirewallSupported Cerner EMR software and integrated medical devices into the Cerner network,Responsible for maintaining compliance with HIPAA/HITECH for all technology.Created and implemented ongoing security audits and risk assessments for HIPAA, HITECH, and Meaningful Use compliance.Created and implemented HIPAA compliance procedures and training

As a Field Service Technician I was responsible for all the technology within each office. Everything from running all the data cabling and installing all the computers to supporting them as problems arose. Working independently with a large territory of 100+ users in 50 independent offices throughout Chicago and the surrounding suburbs challenged me to manage my time to provide an unparalleled customer service experience for my customers.-Installation of CAT5 data and phone cabling through walls and ceilings, termination blocks, and patch panels.- Installation, configuration, and repair of Cisco 1721 routers-Stage pcs and servers in preparation for installation in the agent's office following prescribed installation procedures -Work with the agent to to ensure an orderly installation with minimal impact on production.-Install all physical equipment(servers, routers, switches, printers, pcs, phones), coordinate with Network Services to ensure data connectivity to Corporate HQ, and train users as needed - Resolves technical problems referred to by Help Desk by using available resources (manuals, diagnostic aids, test equipment, knowledge, etc.) to determine or identify a course of action or placement of equipment.- Performs diagnostic tests on a variety of hardware and electronic circuits to ensure that units are functioning properly and according to manufacturer's specifications.- Repairs and maintains existing office equipment; e.g., servers, computers, laptops, phones, tablets, switches, routers, printers etc.- Properly tag and record status of inventory equipment (e.g., state of repairs or working condition).- Monitors support activities on a daily basis (e.g., procedure changes, exchanging equipment, project status, daily calls, etc.). Ensure service standards are maintained.- Maintain inventory of replacement parts and returns failed units within a prescribed time limit.