A leader of the Enterprise Customer Success Team that is responsible for ensuring that customers achieve their desired outcomes and have a positive experience with our products and services. I work closely with our clients to understand their needs, provide program support and guidance and build exceptional relationships. Aligning skill development to their learning programs goals and ensuring that we are driving engagement across the platform. Reduce churn and ensure we are driving net dollar retention to the orgainzation

Partnering with clients to provide consultative services that align with their learning, development and people goals. Developing custom solutions for skills strategy development, curation services and learning strategies. Develop and deliver workshops to drive deeper levels of engagement and value. Deliver speaking engagements for company and industry events globally.

Help start up and establish the Client Experience organization. Provided pre and post-sales support for enterprise & strategic accounts. Manage, educate, consult and provide leadership and direction on the implementation of the Degreed platform. Working with learning leadership to drive engagement, implementation strategies and project management. Drive the value proposition to our clients and their users. Speaking engagements at many learning symposiums and events. Ran and developed the on-boarding program for the CX organization.Awards: “Warrior Award” for working with the most demanding clients

Cognitive Learning performs the following services:eLearning Management, Curriculum Design, Project and Vendor Management, Vendor Selection, Competency Mapping, Learning Consulting, Instructional Training​​www.cognitive-learning.net

Managing custom elearning solutions and projects for clients. Ensuring we are delivering the clients projects on-time and within budget.

Manage the development of learning for 365 Corporate & Franchisee owned restaurants. Developed an eLearning strategy that aligns with the businesses new Mission, Vision and Goals. Developing experiential based learning to impact the customer’s experience to become a “World Class” customer service organization. Updated the new hire orientation & restaurant safety training. Centralized the reporting & tracking of learning of all employees to the LMS for accountability & compliance. Designed & developed a business plan to transition the entire entity to a Learning Organization.

Lead the operations of four Global Training Centers. Developed an eLearning & instructor led training strategy for the company’s largest product rollout for employees, distributors & customers along with a pricing & marketing strategy. Delivered the $500K budgeted project on-time. Took a leadership role in the Organizational Development strategy that aligns the competency mapping of roles within the Sales Organization to insure alignment with people development initiatives. Tracked & reported key metrics to senior management for global operational readiness for new product launch. Implemented certification training track to transform Technicians into System Engineers globally. Coonsolidated training & HR databases to increase efficiencies of reporting for Senior Management & HR for a global view of resources & skills for people development initiatives. Managed a team of four technical trainers. Created a blended learning environment to supplement Management Training efforts for people transitioning into management roles.

Managed operations of the Milford Training Center that had 6 domestic classroom trainers, 35 training stores & provide support to our 10 international locations. Upgraded technical & instructional skills of training staff worldwide. Responsible for training 2500 classroom attendees each year from around the world. Oversee technology and training in our Point of Sale Lab. Lead role in the vendor selection & roll out of e-Learning in 5 languages to a target audience of 2.5 million people worldwide. Managed & provided direction to 15 SME's & vendor to provide data for custom on-line content. Delivered the project on-time & within budget ($3.5 million). Responsible for LMS integration with internal database. Responsible for reporting ROI to Senior Management on all initiatives. Created advanced level curriculum plans for all of the job roles within the organization. Marketed & drove utilization of on-line training with unprecedented growth & course completion percentages in the high 80’s. Organized & spoke at company seminars and conventions around the world. Guest speaker at four e-Learning conventions. Managed the blended learning roll out worldwide.

Align learning with the Sales organization to develop their skills to increase their ability to understand the needs of the customer and to have a increased comprehension of the product and services. Managed large projects which supported the initiatives and changes being driven through out the organization. Developed eLearning, managed large number of SME's.