Patrick Jonathan Mariano Email & Phone Number

London Area, United Kingdom

•Collaborate with internal teams to resolve complex merchant issues.•Educate merchants on best practices for maximizing sales and reducing fraud.•Ensure compliance with payment industry regulations and security standards.•Document and track merchant interactions and resolutions in CRM systems.•Continuously update the knowledge base and training materials for merchantsupport.•Corresponded with merchants/vendors in a timely manner via various channels and applications.•Provided merchants/vendors with support for all queries received.•Processed currency withdrawals and settlements on behalf of merchants or the company.•Communicated business messages regarding downtime and business-wide status updates.•Set up and configured MIDS and internal settings for merchants.•Assisted with technical-related queries when needed.•Assisted with merchant migration to new technology platform.•Supported UK leadership team with any queries.

•Offered immediate help for account transactions via phone, chat, and email.•Responded quickly to customer questions and issues, ensuring smoothtransactions.•Worked with tech teams to fix any transaction problems.•Followed security rules to safeguard user data.•Communicated clearly, empathetically, and professionally

•Manage dispute cases efficiently for prompt resolution.•Use effective investigation techniques to gather evidence.•Analyze cases thoroughly for fair resolutions.•Collaborate with teams and stakeholders for necessary support.•Maintain accurate and confidential case records

•Coached agents to improve call handling skills effectively.•Managed escalation calls and resolved complex issues.•Provided ongoing product support and expertise.•Identified and resolved product issues promptly.•Ensured agents' understanding of product features.•Conducted regular performance evaluations with feedback