Patrick Matar Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Promoted to lead the Support Team for Global applications - mainly focused on "Follow the Sun" module for NAR Users.Our daily taskes, but not limited to: - Work with cross-functional teams to plan, analyze and manage production activities. - Develop production plan and schedule, to ensure continuous operations. - Process all planned orders for timely completion. - Prepare reports concerning downtime, equipment repairs, and delays. - Analyze consumption and production… Show more Promoted to lead the Support Team for Global applications - mainly focused on "Follow the Sun" module for NAR Users.Our daily taskes, but not limited to: - Work with cross-functional teams to plan, analyze and manage production activities. - Develop production plan and schedule, to ensure continuous operations. - Process all planned orders for timely completion. - Prepare reports concerning downtime, equipment repairs, and delays. - Analyze consumption and production Incidents and determine production efficiency. - Attend weekly meetings to discuss production Incidents and priorize releases. - Monitor the execution of production change plans and identify deviations. - Communicate production status and error updates to management on regular basis. - Analyze customer requirements and set production expectations. - Develop standard procedures to optimize workflow. - Evaluate issues, analyze root causes and derive solutions. - Generate production KPIs for management and customers. - Work with Managers to prioritize and schedule work orders. - Monitor and manage the availability of materials, equipment, resources. - Recommend improvements to maintain production integrity, consistency and quality. Show less

Montreal, Canada Area

Currently assigned as a Functional Support Analyst at BnP Paribas - mainly focused on Fixed Income settlements system ICI/Impact for NY and NJ Users.Our daily taskes, but not limited to: - Work with cross-functional teams to manage production activities. - Ensure continuous operations. - Process all planned orders for timely completion. - Prepare reports concerning downtime - Attend weekly meetings to discuss about production issues and updates. - Communicate… Show more Currently assigned as a Functional Support Analyst at BnP Paribas - mainly focused on Fixed Income settlements system ICI/Impact for NY and NJ Users.Our daily taskes, but not limited to: - Work with cross-functional teams to manage production activities. - Ensure continuous operations. - Process all planned orders for timely completion. - Prepare reports concerning downtime - Attend weekly meetings to discuss about production issues and updates. - Communicate production status and error updates to management for major issues. - Analyze customer requirements and set production expectations. - Develop standard procedures to optimize workflow.- Conducte change management meetings- Validate the SDLC process is abided- Conducte post release Incident management meetings and mitigation plans - Evaluate issues, analyze root causes and derive solutions. - Work with Managers to prioritize and schedule work orders. - Recommend improvements to maintain production integrity, consistency and quality. Show less

Canada

Currently assigned as a Functional Analyst, L2 Support at SGCIB - Societe Generale supporting New York branch.My role as part of the IT production support team, in charge of following up on daily accounting streams for the SGCIB AMERICAN region.My main tasks are:- monitoring daily stream (receiving information from various Back Offices)- answering users' functional requests- investigating and resolving L2 incidents- addressing correct scenario, tools and checking… Show more Currently assigned as a Functional Analyst, L2 Support at SGCIB - Societe Generale supporting New York branch.My role as part of the IT production support team, in charge of following up on daily accounting streams for the SGCIB AMERICAN region.My main tasks are:- monitoring daily stream (receiving information from various Back Offices)- answering users' functional requests- investigating and resolving L2 incidents- addressing correct scenario, tools and checking for L3 incidents- coordinating the resolution of L3 incidents between the various teams across all SGCIB (Paris, New York, Montreal and Bangalore).- follow up with professional level of communications between all stakeholders (users, management, IT teams)- participating to DR - Disaster Recovery testings- training new team membersScope:- GRANITE (in-house Global Inventory Data warehouse)- NYDLR - New York Distribution Layer (chain consuming incoming data from different Back Office thru GRANITE to the NY users)- Regulatory reporting (Reg Reporter, ICRT, Finops, Liquidity and DFO PnL)- FUNDING (in-house software for daily fund availability)Material- UNIX (ITGates, Winscp and putty) - Oracle - TOAD- SQL Server - MSSQL- Exchange (Lotus Note and Microsoft Outlook) Show less

o Participate to the analysis meeting with the Super Users in order to apply their business perspective in the system: ˃ Understand the business request and translate it to BRD, or reports and extracto Implementing the COA while explaining the account structure ˃ As new account out of the box structure will be able to accommodate the expansion and growth of the bank, multiple currency for same CIF ˃ Migrating A/C and JVs to new system and pilling the difference in… Show more o Participate to the analysis meeting with the Super Users in order to apply their business perspective in the system: ˃ Understand the business request and translate it to BRD, or reports and extracto Implementing the COA while explaining the account structure ˃ As new account out of the box structure will be able to accommodate the expansion and growth of the bank, multiple currency for same CIF ˃ Migrating A/C and JVs to new system and pilling the difference in suspense A/C ˃ Providing a clean and zeroed balance sheet ˃ Explaining the difference in the JVs after the migration in order to be cleared as opening balanceso Prepare BRD requirements and communicating the modifications de developmentso Prepared functional documents and DATA cleansing.o Provided training on System SWIFT and ATMo Analyze and leading training for TFA ˃ Linking SWIFT to LC/LG and Billso Supporting IT Team to close EOM and EOY ˃ Providing extracts and reports for the central bank, with the amounts comparison between the GL and the transactions in the system Show less

Zone responsible for business consultant at N.I.T (New Information Technology), Jdeideh - Customer support and maintenance - Implementation of software - Solution analyst - Testing (functional, technical) - Training - Testing new version - Trouble shooting (SQL and Database) - Accounting