Our company works with new and developing technologies in the smart home and wireless industries. The emergence of IOT and other new technologies drives our company to assist businesses and people to gain confidence in this new arena.

Install and Service Security and Smart home Automation products for residential and commercial properties. Maintain Inventory for Field service based on corporate needs. Upgrade new and current customers based on service and customer needs. Troubleshoot remotely with other technicians in the field. Follow corporate protocols to retain customers and solve issues with retention and sales.

-Responsible for 4 supervisors, 2 Team leads & up to 200 FTE's. -Responsibilities include (but are not limited to) reviewing call volume and daily sales stats to determine the leads management and direct call volume, handling all staffing and scheduling with WFM, maintaining client relationships and adhering to SLA’s for clients such as Verizon Wireless and AT&T. - I was also charged with agent training and development for current and new employees, handling all issues with employees and HR to ensure constant company compliance with federal and state agencies was upheld. Handled customer escalations from the sales floor and delegated tasks as necessary. In charge of P&L and other KPI’s for the departments I oversaw.- Accurately send reports, updates and forecasts to the Executive team and Client management. Accomplishments During my time here I grew the departments by 40% and increased the R.O.I by 25% by increasing sales and developing agents and supervisors. I implemented processes to reduce attrition and increase agent tenure. I also ensured that agents maintained compliance with all client regulations in accordance with client contracts. Skills/Systems Lead Management, Workforce Management, Budgeting, Client Relations, Employee Relations, Agent training & development, Q&A, CMS Supervision, Vantage Point, Micro Strategies and CRM Management.

In my dual role as V.P of Sales and New Product Development it is my role to define the sales strategies to help launch products that are developed by our company and our partners. using K.P.I and sales metrics I develop solid performance plans and convey the strategy to all departments working with other V.P's to successfully get the product from inception to launch. Red Ward solutions is a innovative technology company that develops products for the mobile lifestyle such as apps, cloud management services and external components.

Assisted the Regional Sales Manager with setting goals and K.P.I metrics for the southeast region of the U.S. Managed several locations and assisted all store personal with all sales aspects from customer service to escalated customer resolution. I assisted in developing a marketing strategy that would incorporate the latest technology and services to help increase sales and visibility of locations.. Utilizing my background in outside sales and my knowledge of Verizon Wireless I assisted all store personal in developing a outside retail sales mentality and increased sales and Verizon Wireless presence when it had limited visibility in some markets.

At Cellular Sales I rose through the ranks very rapidly from starting out as a sales rep and developed into a sales leader being recognized & awarded several times during my career here. I was promoted to an outside sales manager and managed 5 territory reps and developing a standard for outside wireless sales. I established individual objectives and goals, and a plan of action about how to achieve weekly, monthly sales and revenue targets. Having my success with my roles here I was tasked to assist Market Managers with under performing markets and develop strategies that turn the markets into profit driven areas.Setting guidelines and standards that would drive sales, raise employee moral and give returns on R.O.I for the brand. The skills I used in my role here was as follows:Business DevelopmentConsultative selling Agent DevelopmentRetail operations Sales Training (Earn the right, relationship building for success)Overcoming objections and rebuttalsSales DevelopmentConflict Resolution Team Building Team Motivation Sales Leadership & Development Effective Communication

Conducted financing interviews with reentering and continuing students.• Assist students who have had an interruption in their educational program with any financial issues upon their return.• Provided students with accurate information regarding the application process, loan counseling and their eligibility for State/Federal financial assistance, alternative financing, contracts and/or institutional payment plans.• Informed students of their financial obligation, the institution’s financial aid options, and financial policies and procedures as related to their educational expenses.• Determined Title IV eligibility through an approved needs analysis Financial Aid software system for students requesting Financial Aid.• Advised students of their obligation to provide accurate information and the potential consequences related to their application and funding process.• Reviewed financial applications and disclosure statements for completeness and accuracy.• Updated appropriate systems to ensure the timely processing, funding, billing and collections of the package selected.• Maintained approved tracking system for applications and missing documents to allow for timely follow-up and completion in accordance with Company policies and procedures.• Monitored and follow up on the status of all pending student loan documents (federal, state or credit) in order to maintain an accurate accounting of each student’s financial aid package through first disbursement.• Provided customer service and answer student inquiries regarding financial status. • Attend and successfully completed all training for this position, as required at any time by the Company.• Perform other duties and responsibilities as assigned.

Executed and closed all sales calls using effective leadership and team focus.Sold incremental displays and equipment placements; sold promotional programs and ensure dealer compliance. In connection with a sales call, maintained appropriate inventory levels, maintained company assets, ensure account meets Company merchandising standards, determine stores' product needs and advised all members of sales team, drivers and merchandisers to maintain maximum P&L for regions. Transported, replaced and maintained Point of Sale advertising as appropriate for account.

• Managed multiple Team Leaders across a large geographical area. Typical Area size will normally include up to 40 employees and 5 Managers.• Drive performance by increasing sales volume and improving the quality of the sales force that operates both inside and outside of our retail locations.• Provided leadership by instilling passion and direction through coaching and development of a cohesive team.• Recruited, hired, and trained superior talent. Understood the developmental needs of their sales force and implements ongoing plans for improvement.• Reviewed and analyzed key performance indicators (KPI’s) including sales reports, payroll reports, store schedules, activity planners, etc. • Looked for performance gaps and came up with creative solutions to increase sales and solve business challenges.