Patrick O'Malley Email & Phone Number

Woodridge, Illinois, United States

Woodridge, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Reporting lead for the Asset and Configuration Management team, tasked with managing the creation of new dashboards in Tableau Server and hosting bi-weekly meetings to oversee the completion of reporting goals. Gather requirements from stakeholders for new dashboards, reporting features, and enhancements to ServiceNow.Facilitate communication between back-end developers and front-end users of interfaces including intake forms and custom web pages.Monitor the data quality of technology assets via dashboards which source information from our data warehouse in Apache Impala. Acted as the system administrator for Qlik Sense, during which time we increased our active users from 40 to 190, reduced the time required to gain access to the tool from one week to just minutes, and produced the first written documentation for the system administrator role. Managed the Asset and Configuration Management team’s ticket intake queue, dedicated to requests pertaining to asset and configuration management data, during which time 96% of requests were completed within SLA.

Greater Chicago Area

Arrive on the scene of residential fires and floods within Chicago in order to analyze the severity of the incident and assist displaced people find adequate housing and resources.Host events for the Missing Maps initiative, where attendees are taught to use OpenStreetMap to map at-risk communities around the globe.Provide online assistance in completing various tasks for the In-Kind Donations team

Chicago, Il

Applied the Tableau training I received to produce dashboards displaying utilization data for the Workplace Technology Solutions department.Analyzed available data to determine which technologies and programs were being underutilized in comparison to department goals.Communicated weekly with a global team of IT analysts in order to maintain up-to-date data and statistics.

Bensenville, Illinois

Managed other interns and professional movers in the relocation of inventory from the corporate office to other branches. Established an Excel database of both clients and vendors for quicker access to information on contracts and supplies. Reviewed 12 months of time cards to determine which warehouse workers were to be penalized or fired. Administered the company LinkedIn page and social media accounts via HubSpot marketing software, which provided data analytics regarding web traffic.

Countryside, Il

Trained new employees on proper procedure and etiquette in order to increase efficiency and customer service.Assembled sales displays based on diagrams provided by the corporate office.Multitasked working register, stocking isles and building balloon bouquets for customers with time constraints in order to provide the exceptional service expected by management.