Patrick Newburn Email & Phone Number

Tyler, Tx, Us

Tyler, Texas Area

• Align objectives and bridge communications with field personnel and stakeholders from over 400 companies to attain mission-critical needs, implement improvements, and optimize system configurations for enhanced performance and efficiency.• Resolve over 5,000 tickets by providing remote troubleshooting services for SCADA software and hardware components, identifying root causes, and implementing effective solutions for novel issues.• Support the design and implementation of new SCADA systems, including integrating third-party systems, creating data visualizations (dashboards), and managing alarms, in adherence with industry standards and best practices.• Design dashboards to provide actionable insights and real-time monitoring for SCADA system users.• Author and maintain detailed documentation, including user manuals, troubleshooting guides, user training videos, and best practices to facilitate efficient knowledge sharing and issue resolution.• Protect SCADA systems from potential threats and vulnerabilities by utilizing VPNs to effectively manage remote access for over 50 users across 30 companies.• Utilize custom graphs and reports to analyze client data and assist in identifying field equipment problems to generate insights for improving company production and efficiency.• Analyze internal performance data to streamline support delivery and continuously improve all aspects of customer service experience.

Online/Remote

• Reviewed and approved resource directory submissions to ensure content accuracy and relevance while maintaining high-quality standards for database entries.• Copy and content edited resource descriptions to enhance clarity, coherence, and overall quality, improving user experience and resource accessibility.• Maintained and updated database categories and resource URLs by ensuring all links and information remained current, accurate, and organized for efficient user navigation.• Implemented quality control measures for resource content to effectively identify and resolve discrepancies as well as ensure consistency across all database entries.• Collaborated with contributors and stakeholders to refine resource submissions; provided guidance and feedback to align with content standards and improve directory comprehension.

Tyler, Tx

• Served as the primary support for the district's Student Information System (SIS) Skyward.• Handled software administration, maintenance, and comprehensive training for all district departments with over 200 personnel.• Piloted the creation of and maintained data import and export flows from SIS to other platforms, automating account provisioning, application rostering, and data processes for enhanced efficiency.• Guided, coordinated, and trained over 50 district personnel in the proper utilization of all supported educational and auxiliary applications, ensuring effective use and integration of technology resources.• Handled the addition and provisioning of all network accounts and Active Directory accounts utilizing ClassLink OneRoster and other automated processes and rostering applications.• Collaborated with cross-functional teams to identify and address system needs; provided technical support and solutions to ensure seamless integration and operation of district technology resources.

Bullard, Texas

• Installed and configured networking infrastructure, including wireless access points (Ruckus), routers and switches (Brocade), IP cameras, and point-to-point links (Ubiquiti), for BISD facilities, ensuring optimal network performance, security, and adherence to industry best practices.• Audited, updated, and maintained the SIP phone system with over 300 devices, ensuring seamless communication and operational efficiency across the district.• Resolved over 1900 documented tickets, minimizing the need for escalation and ensuring prompt resolution of technical issues.• Demonstrated expertise in installing, supporting, and maintaining a wide range of district technology, including interactive smart boards, document cameras, 3D printers, ID scanners, and IP-based security cameras, enhancing the technological capabilities within educational environments.• Educated and trained co-workers and end-users in software and classroom technology, ensuring effective integration of technology into daily operations.• Conducted regular network performance audits and implemented updates to ensure all systems operated at peak efficiency and security protocols were consistently upheld.• Collaborated with cross-functional teams to develop and implement technology solutions that met the specific needs of BISD, ensuring alignment with educational goals and objectives.

Henderson, Tx

• Mitigation of wildland fire emergencies through use of heavy machinery and hand tools. • Developed timber management plans for landowners and created detailed maps using ArcGIS software from field observations and collected GPS data. • Organized and conducted classes and trainings for Forest Service cooperators. • Arranged and participated in public awareness events. Primary agency liaison for volunteer and professional fire department cooperators in the Henderson, TX office district.