Patrick Nguyen Email & Phone Number

Bellevue, Washington, United States

Manager/Lead for a new Internal Business Automation Services to automate the internal processes of the company partnering with every department to improve their work.

Bellevue, Washington, United States

• Manage the entire Customer Enablement/Success portfolio from a Technical Perspective• Partner alongside departments across the business for complete customer integration into Nintex's customer-facing portals• Architect new business solutions for our global customers to better their user experience for learning, communications, and self-service needs

Bellevue, Wa

• Continue to implement automated solutions using a wide variety of tools including RPA, Workflow, Process Maps, and Cloud technologies • Manage multiple international projects with stakeholders based out of different countries• Design mockups for web pages, tools, and forms for customer facing products• Create requirements for our Customer Portal to allow Nintex Customers to handle all admin level tasks• Assist in deploying technical solutions to all departments in the company including: Sales, Sales Operations, Marketing, Information Technology• Team with our Salesforce Administrators for coordinated deployments to our Partner, Customer, Learning, and Sales environments• Assisted in creating a RPA solution to help generate/close Sales deals for the company

Bellevue, Wa

• Implemented new learning management system for customer, partner, and internal domains• Developed an in house finance system as lead BA/PM with automation software and tools. • Lead the Mode 2 process to discover and develop custom solutions for stakeholders both internal and external. • Own global stakeholder management/customer relationships with internal clients in US, London, Australia, and Malaysia.•Create, maintain, and own user requirements to be picked up by delivery teams (both local and globally) • Develop customized business solutions using Nintex for Sharepoint, Office 365, Nintex Workflow Cloud, and Salesforce for global lines of businesses.• Empower business users to effectively and efficiently utilize internal IT systems to increase efficiency and productivity while limiting human error• Track and mitigate all project risks and issues• Utilize XML, SQL, HTTP Rest services for solution development and business intelligence reporting• Collaborate with global development team in updating and creating functionality for internal and customer facing systems.• Provide input for the design and architecture of workflow solutions and customer facing forms.

Tulsa, Oklahoma

•Worked with business and sales stakeholders to improve business processes for wires and with IT management to meet technology requirements mandated by the Federal Government•Responsible for managing production, test, and disaster recovery environments on separate network domain •Primary Business Analyst for real time fraud monitoring project that implemented SOAP module onto production/test/disaster recovery Wires Transfers environments•Engaged in federal and company mandated Disaster Recovery/Business Resiliency tests 4-6 times a year•Gathered requirements for business banking IT projects and lead testing strategies with lines of business and IT staff•Developed Business Continuity planning for wires transfer system utilizing LDRPS application•Utilized SQL to perform database updates and provide ad hoc treasury reporting for all wire activity for seven different banks

University Of Notre Dame - Alumni Hall

•Supervised thirty-one undergraduate students•Fostered communal environment, providing guidance, mentoring and leadership for peers on a daily basis•Led the adoption of new residential life policy and procedure•On-Call 24/7 to service the University and the dorm

University Of Notre Dame,

•Managed community relations with Notre Dame student community•Managed budget account for organization and report expenses to Notre Dame finance facility•Planned and Organized student and DJ events •Oversaw all designs and inventory orders for entire station

Notre Dame, In

• Updating systems daily with albums provided by Music Companies• Maintaining relationships with Music Companies on a daily basis• Updating music rotation weekly

Notre Dame, In

• Utilized production experience to film lectures by Notre Dame professors and academic events• Edited and delivered film lectures to cloud based software for students• Produced marketing material for Notre Dame Information Technology event in 2013• Worked alongside Notre Dame IT to test new film equipment for future uses

One Technology Center 15

• System Integration Testing for Mobile Capture Deposit for iOS and Android devices• Designing test cases for new online banking system• Creating and designing company wide rewards and recognition program• Created college recruiting video for nation wide recruitment of summer and full time positions• Redesigned Internet Banking User Interface• Maintained day-to-day stability of mobile and internet banking applications• Researched and created company wide profitability system

Ba, Information Technology Management, Film

Activities and Societies: Campus Radio Station, Dorm Housing, Information Technology Management Club

Bachelor Of Business Administration (B.B.A.), Information Technology Management