Patrick Nguyen Email & Phone Number

Bellevue, Washington, United States

Manager/Lead for a new Internal Business Automation Services to automate the internal processes of the company partnering with every department to improve their work.

Bellevue, Washington, United States

• Manage the entire Customer Enablement/Success portfolio from a Technical Perspective
• Partner alongside departments across the business for complete customer integration into Nintex's customer-facing portals
• Architect new business solutions for our global customers to better their user experience for learning, communications, and self-service needs

Bellevue, WA

• Continue to implement automated solutions using a wide variety of tools including RPA, Workflow, Process Maps, and Cloud technologies
• Manage multiple international projects with stakeholders based out of different countries
• Design mockups for web pages, tools, and forms for customer facing products
• Create requirements for our Customer Portal to allow Nintex Customers to handle all admin level tasks
• Assist in deploying technical solutions to all departments in the company including: Sales, Sales Operations, Marketing, Information Technology
• Team with our Salesforce Administrators for coordinated deployments to our Partner, Customer, Learning, and Sales environments

Bellevue, WA

• Implemented new learning management system for customer, partner, and internal domains
• Developed an in house finance system as lead BA/PM with automation software and tools.
• Lead the Mode 2 process to discover and develop custom solutions for stakeholders both internal and external.
• Own global stakeholder management/customer relationships with internal clients in US, London, Australia, and Malaysia.
• Create, maintain, and own user requirements to be picked up by delivery teams (both local and globally)
• Develop customized business solutions using Nintex for Sharepoint, Office 365, Nintex Workflow Cloud, and Salesforce for global lines of businesses.

Tulsa, Oklahoma

• Worked with business and sales stakeholders to improve business processes for wires and with IT management to meet technology requirements mandated by the Federal Government
• Responsible for managing production, test, and disaster recovery environments on separate network domain
• Primary Business Analyst for real time fraud monitoring project that implemented SOAP module onto production/test/disaster recovery Wires Transfers environments
• Engaged in federal and company mandated Disaster Recovery/Business Resiliency tests 4-6 times a year
• Gathered requirements for business banking IT projects and lead testing strategies with lines of business and IT staff
• Developed Business Continuity planning for wires transfer system utilizing LDRPS application

University Of Notre Dame - Alumni Hall

• Supervised thirty-one undergraduate students
• Fostered communal environment, providing guidance, mentoring and leadership for peers on a daily basis
• Led the adoption of new residential life policy and procedure
• On-Call 24/7 to service the University and the dorm

University Of Notre Dame

• Managed community relations with Notre Dame student community
• Managed budget account for organization and report expenses to Notre Dame finance facility
• Planned and Organized student and DJ events
• Oversaw all designs and inventory orders for entire station

Notre Dame, IN

• Updating systems daily with albums provided by Music Companies
• Maintaining relationships with Music Companies on a daily basis
• Updating music rotation weekly

Notre Dame, IN

• Utilized production experience to film lectures by Notre Dame professors and academic events
• Edited and delivered film lectures to cloud based software for students
• Produced marketing material for Notre Dame Information Technology event in 2013
• Worked alongside Notre Dame IT to test new film equipment for future uses

One Technology Center 15

• System Integration Testing for Mobile Capture Deposit for iOS and Android devices
• Designing test cases for new online banking system
• Creating and designing company wide rewards and recognition program
• Created college recruiting video for nation wide recruitment of summer and full time positions
• Redesigned Internet Banking User Interface
• Maintained day-to-day stability of mobile and internet banking applications

Ba, Information Technology Management, Film

Activities and Societies: Campus Radio Station, Dorm Housing, Information Technology Management Club

Bachelor Of Business Administration (B.B.A.), Information Technology Management