Patrick Norton Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

As a Team Lead, Patrick effectively serves as line manager handling everything from employee development to team productivity. Responsibilities to employees include acting as an example of company values & ethics, providing guidance & instruction, procuring resources & training materials, facilitating regular 1-on-1s & disciplinary actions, and writing & facilitating yearly performance reviews. Responsibilities to the company are specifically centered around team productivity includes managing in-rate & out-rate of work, priorities are well known & work is being addressed according to those priorities, understand & evaluate all process methodologies employed, manage PDO & ensure coverage, and collaborate with other departments to remove impediments.The Tier3 team is located in Louisville, Ky; Dallas, tx; and has other remote workers. Tier3 researches customer incidents as the relate to larger problems within the HCHB Product and Services operating in gap between Customer Services and Development.

Dallas, Tx, Us

Provides detailed knowledge of the Healthcare Industry, EDI, and of HCHB's application to internal and external customers. This enables departments ranging from Product Management to Development to Customer Services in making informed decisions.Created and implemented employee training programs for all grades of personal in Customer Services and Development. Focused on application and developmental training. Also served as a coach and mentor to individuals within these departments.Develop and implements solutions using C# (.NET 4.5) and t-SQL in all the financial functional areas of the HCHB application. Leveraged existing X12 EDI knowledge in focusing on the Claims Processing (837) and Payment Importing (835) functionalities. Branched out into the paper counterparts of claims by taking on development responsibilities in the UB04 and CMS1500 claims.• Over the period of a year, training provided led a 48.63% decline in the financial incidents triaged to development while all other functional areas only experienced a decline of 2.49%.• Recognized as a Subject Matter Expert in several functional areas.• Noted as being "unselfish" in my sharing of knowledge.• Winner of the HCHB All-Star award for June. (see below for short description)

Dallas, Tx, Us

Provided technical product expertise to external\internal users ranging from advanced education to defect identification and research. Expected to know and understand all workflows from using clinical devices to documenting clinical orders to billing claims for payment. Documented any found defect so that specialized development teams can resolve. As part for the documentation of a defect code changes were suggested along with workarounds, scripts to identify samples, and prior spec research. Worked primarily in MS SQL server 2005, 2008 to perform research and issue resolution. Worked with Product Managers, Developers, and Customers on the particulars of EDI architecture and documents.• Research included working with SQL objects, Delphi, VB 6, and C#• Provided documentation and education on code research techniques to minimize ineffective time• Developed and shared SQL scripts that reduced research overhead by apx 60%• Received department level recognition for efficiency• Organized and deployed a centralized knowledge base for immediate team• Provided expertise on various EDI documents including 997, 999, 837, 835, 270, and 277.• Excelled at resolving Claim Rejection tickets by knowing and understanding the X12 specs.

Atlanta, Ga, Us

Developed solutions which automated workflows in an office of over 200 employees. Provided expertise on the incorporation of best practices and language capabilities. Managed personal projects and team projects. Develop and introduce modular programming to management and the Systems Development Group.• Led a new initiative converting projects from VBA to VB.NET• Instituted a team-wide SVN to secure and track source code.• Developed integration workflows for AR systems and payment processing groups.• Used MS Outlook Object Model to build custom forms in Outlook saving over ¼ FTE.• Automated data entry into an IBM 3270 Mainframe saving 1/2 FTE.• Automated financial reconciliation and audits of a 10+ million dollar/month workflow.

Alpharetta, Ga, Us

Supported Billing and Collection departments by building custom applications which used MS Access and VBA. Built productivity reports for pre-existing workflows. • Automated report generation saving over 60 man hrs/month.

Directly contributed to the continued process improvements of an infrastructure and workflow of a document trading platform which processes 30,000+ EDI documents a day and is utilized by over 2800 customers. Provided 24x7x365 on-call support for all production issues. Performed system upgrades and maintenance. Established and monitored managed file transfer applications (e.g., Axway Interchange, Cyclone Interchange). Regularly audited production disaster recovery plan. • Designed and programmed new products interfacing with a production environment using EJB and J2EE which generated over 20k$ in the first 2 months.• Developed and tested a production Disaster Recovery Plan using VMware virtualization improving failover time from 30 minutes to 5 minutes. • Continued the improvement to a production environment which reduced the error rate from 5% to .01% per week improving not only customer relations but also reduced work load of several teams.• Developed a set of tools designed which improved efficiency by 75%. This application is written in VB.NET 3.5 accessing an Oracle 9i db using PL\SQL.• Used SOQL and Java to develop triggers and custom code for Salesforce.com workflows.

Performed remote support for production environment with in-depth knowledge of infrastructure and workflow. Provided 24x7x365 on-call support schedule for all production issues. Maintained objects and policies within Active Directory. Provided help desk / end-user support for hardware and software issues.• Migrated and synthesized monitoring setups from SiteScope 7.9, SiteScope 7.0, and WhatsUpGold v6 to WhatsUpGold v12.• Used VBscript to develop custom monitors in WhatsUpGold providing direct visibility into an EDI processing platform.• Reconfigured the entire DNS hierarchy for the corporate and production environments.• Worked with ANSI X12 documentation specs.• Educated on and worked with EDI documents including 997,810,850,855,856,857,860, and 865

Masters Of Science, Computer Science With Specialization In Computing Systems

Bachelors Of Science, Physics With Concentration In Computer Science