Patrick Sheehan Email & Phone Number

Dallas, Tx, Us

Full stack development working primarily in C#, Sql Server, and Angular

Dallas/Fort Worth Area

Ensured effective queue management for Mobile functional areaAssisted Management in developing quarterly goals and reviews for my team membersDeveloped SQL templates for other Specialists and Technicians to expand their capabilitiesTaught the Intermediate SQL course and maintained ownership over the certification processContinued duties executed as a Customer Experience Technician

Dallas/Fort Worth Area

Utilized advanced SQL techniques to research and resolve complex issues at the Tier 2 levelActed as a resource to others in my department for research and resolutionActed as a customer liaison with Tier 3 Support to research bugs and highly complex errorsPerformed SoW's for large scale data changes or auditsManaged incidents along with my other responsibilities for Financial functional areaMaintained a high standard of excellence and engaged my department to do the same

Dallas/Fort Worth Area

Learned SQL and utilized it to research incidents and perform minor data changes to resolve issuesActed as a resource to CxRepresentatives while managing my own call and ticket flowUtilized excellent written/verbal communication and critical thinking skills to research incidentsManaged call volume and processed incidents for Scheduling/Workflow functional areaMaintained a high standard of excellence and engaged my fellow Specialists to do the same

Dallas/Fort Worth Area

Acted as the front line for incoming customer incidents, translating and triaging where appropriateUtilized excellent written/verbal communication and critical thinking skills to research incidentsManaged call volume, chats, and processed incidents for Scheduling/Workflow functional areaMaintained a high standard of excellence and engaged my fellow representatives to do the same

Dfw Market

Replaced, repaired, and reorganized electronics displaysAudited previous installations for functionalityEnsured product availability and placementProvided invaluable primary market research

Dfw Market

Provided on-site sales training on product features, priorities, and promotionsCollected field data from managers, associates, and available customersPerformed floor audits of product availability and POP placementWorked with management to ensure continuity of approach

Dfw Market

Drove sales of various Microsoft products while providing an engaging customer experienceFound customer solutions geared towards memorable experiences and brand loyaltyConducted product demonstrations and trained local associates on features and selling pointsMaintained display area and conducted daily call reports including market researchAssisted the accommodation of a high customer volume through stacking and delegation

Dallas/Fort Worth Area

- Serviced wholesale accounts in all respects, from customer service to order processing/invoicing- Used excellent written and verbal communication to resolve issues and develop new business- Landed an average of 2 new accounts per week through cold calling and lead development- Assisted with retail and internet customer service when needed using Big Commerce for processing- Used Word, Excel, and Quickbooks to develop sales/inventory reportsWith it being a small business… Show more - Serviced wholesale accounts in all respects, from customer service to order processing/invoicing- Used excellent written and verbal communication to resolve issues and develop new business- Landed an average of 2 new accounts per week through cold calling and lead development- Assisted with retail and internet customer service when needed using Big Commerce for processing- Used Word, Excel, and Quickbooks to develop sales/inventory reportsWith it being a small business we all wore many hats. Aside from the previous responsibilities, on occasion I was called to act as in-office tech support, do graphic design, process invoices, make decisions on product discontinuation, assist in fee negotiations, facilitate a warehouse move (both through using QB and Excel to plan truckloads and by physically going on site to coordinate the move) and even guided the creation of a new sales website.My experience at Oncourt Offcourt was brief but it was rich with opportunity to learn and left me with a sense of capability that can't be valued. Show less