Patrick Pelland Email & Phone Number

Mississauga, Ontario, Canada

•Conducted in-depth analysis of operational systems, identified areas for improvement and non-compliance•Collaborated with cross-functional teams to gather requirements, develop test plans, and execute system enhancements, ensuring successful implementation and seamless integration.•Created and maintained comprehensive documentation, including user manuals, standard operating procedures (SOPs), and knowledge base articles.•Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction.

Toronto, Canada Area

• Consistently met performance benchmarks in a high-volume environment assisting 125 clients every week • Troubleshot client problems with AS400, Costar, POS and PartsWatch • Authored additional documentation relating to PartSource for the future use of RSSD• Educated and trained clients on the programs vital to operate a Canadian Tire and Partsource store• Maintained rapport with external clients as well as internal employees• Maintained and exceeded expectations regarding call, resolution and ticket metrics

Vaughan, Ontario, Canada

• Processed 200+ orders per day to be delivered to 50+ customers correctly in a timely and professional manner• Planned driver itinerary to ensure the delivery of loads in a timely manner• Follow government, safety and corporation regulations and guidelines• Addressed questions, problems, and concerns from customers regarding their purchases in order to guarantee customer satisfaction• Motivated and supervised a team of 20+ drivers to best accommodate the drivers in order to satisfy needs• Trained new drivers in accordance to Partsource Policies• Maintained detailed record of customer purchases and delivery drop off• Learned excellent communication, organization, and memory skills• Worked with Partswatch program to complete work orders

Markham, Ontario, Canada

• Awarded best merchandising team in 2013 among 34 stores in Canada, United States of America and Puerto Rico• Increased sales through organizing, pricing and restocking merchandise in an effective and appealing manner • Ensured that all work in individual zones are completed in a timely manner by setting up and maintaining displays• Communicated effectively with coworkers and managers in order to engage the consumers at a greater rate• Responds to questions or concerns about merchandise in professional manner • Easily and efficiently locates customer products • Ensured customer safety through cleanliness, and following safety protocols • Encouraged team work and motivation skills to maintain high level of quality and customer satisfaction