Patrick P. Email and Phone Number
Patrick P. work email
- Valid
- Valid
- Valid
- Valid
Patrick P. personal email
Patrick P. phone numbers
30 years customer service.25+ years call centre setting.25+ years in the Telecom industry.25 years experience in personel management20 years in IT industry.10 years accounts receivables. 10 years IT Service Management 6 years experience in IT Asset Management 100% Fluent in English and French, Written and Spoken.
Rogers Communications
View- Website:
- rogers.com
- Employees:
- 28543
-
Senior Manager - Employee Technology SupportRogers CommunicationsMontreal, Qc, Ca
-
Manager, Asset ManagementIbm Canada Ltd. Jan 2011 - Feb 2015- Provide leadership and direction to a worldwide team to establish, deploy, and track inventory for customer accounts.- Manage team of quality analysts and project managers.- Support existing management systems for customer accounts.- Interact with customers, internal teams, and management to ensure the right level of satisfaction.- Main point of escalation; engaged in identifying and resolving complex problems relating to orders, compliance, operational issues, and process deviations.- Forecast, track, and report on hardware profile elements.- Support customer accounts in various industries; telecommunication, banking services, transport, governement, manufacturing.
-
Account Focal - Asset ManagementIbm Canada Ltd. Sep 2009 - Feb 2011- Responsible for ten to fifteen accounts.- Management hardware asset inventories from acquisition to disposal. - Provide coaching and leadership to team of analysts and clerks located in various locations.- Liaison between Account Teams and internal support groups.- Delivery of accurate control points to management.- Delivery of month end reporting to Account Teams and management. - Perform periodic inventory accuracy reconciliation.- Root Cause analysis of inventory variances. Implement actions plans and drive to delivery.- Support clients in different industry sectors including banking, retail, government, and health industries.
-
It Help Desk ManagerRogers Communications Inc. Feb 2007 - Sep 2009Toronto, Ontario, Ca- Provide leadership and coaching to IT Help Desk Team Leaders, and analysts. - Responsible for internal Help desk staffed with Tier 1 and 2 agents.- Responsible for deployment and daily operations of two outsourced desks across two countries.- Manage and develop virtual desk.- Plan and forecast call volume and distribution of Tier 1 calls between 2 internal desks and two outsourcers.- Manage staffing and operational budgets for internal employees and outsourcers. Annual budget of $2M.- Act as a point of escalation for IT incidents for IT staff and business users.- Identify and take action on performance trends, process issues, and business needs in a proactive manner. Consider corporate and departmental objectives.- Define requirements and develop tactical approaches for IT Support Centre tools and coordinate execution with System Integrators/Project Management. - Responsible for 50 employees and contractors.- Reduced calls by 25% by implementing self-service tools and streamlined processes. Annual savings of $1M.
-
Business AnalystFido Solutions Jan 2002 - Feb 2007- Develop and implement an incident management process for the call centres and points of sale.- Daily management of incident and escalation support desk.- Publish weekly and monthly reports to reduce operational risks.- Problem management with IT partners to find permanent solutions to operation problems.- Negotiate service level agreements and operating guidelines with IT and business partners. -
Project AnalaystMicrocell Solutions Inc. Mar 1999 - Jan 2002- Develop and implement business processes as part of corporate and departmental projects.- Supervise the customer data and business process conversion as part of a transition to a new customer care/collection system (Atlas). - System administrator for collections system. Responsible for daily data updates and maintenance scripts.- Manage task assignment for various projects.- Prioritise development requests and ensure they are aligned wtih corporate and departmental objectives. - Managed 3 technical employees.
-
Team Leader, Accounts ReceivablesMicrocell Solutions Inc. Jan 1998 - Mar 1999- Played a key role in establishing this department in this new telecom company. - Grew team from 4 to 30 collection agents. -While team lead, number of accounts went from 3000 to 500 000.- Responsible for collection of accounts between 30 and 210 days past due and for agency placement of write-off accounts.- Stood out by providing innovating solutions and by automating key tasks.- Created automated program to send text messages to clients based on aging.- Created automated program to assign accounts to agents.- Manage call distribution and account assignment to 3rd Party outsourcer.- Create staff schedules.- Revise collection strategies.- Produce daily reports on agent performance and AR aging.
-
Credit & Collection AgentMicrocell Solutions Inc. Oct 1996 - Jan 1998- Negotiate payment agreements with customers with arrears between 30 and 210 days past due.- Promote the services offered by the company.- Approve new activations based on consumer and corporate credit reports.
-
Collection AgentHudson'S Bay Company Mar 1995 - Oct 1996New York, New York, Us- Negotiate payment agreements with customers from various HBC credit cards ranging from 30 to 120 days past due.- Work in a call centre environment with an auto-dialer.
Patrick P. Skills
Patrick P. Education Details
-
Concordia UniversityEnglish Literature -
Concordia UniversityEnglish Language And Literature/Letters
-
ToastmastersCompetent Communicator
-
ToastmastersCompetent Leader
Frequently Asked Questions about Patrick P.
What company does Patrick P. work for?
Patrick P. works for Rogers Communications
What is Patrick P.'s role at the current company?
Patrick P.'s current role is Senior Manager - Employee Technology Support.
What is Patrick P.'s email address?
Patrick P.'s email address is pa****@****atif.ca
What is Patrick P.'s direct phone number?
Patrick P.'s direct phone number is +141693*****
What schools did Patrick P. attend?
Patrick P. attended Concordia University, Concordia University, Toastmasters, Toastmasters.
What skills is Patrick P. known for?
Patrick P. has skills like Team Leadership, Call Centers, Telecommunications, Call Center, Business Analysis, Outsourcing, Management, Project Management, Leadership, Team Management, Negotiation, Process Improvement.
Who are Patrick P.'s colleagues?
Patrick P.'s colleagues are Susan Lopez, Shirley Reyes, Shaneela Harpaul, Lucas Macaro, Murray Brookshaw, David Kotsos, Kailin Xue.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial