Logic rule and ruleset performance analysis and optimizationRoutine analysis and reporting on 3rd party service performance and benefitProviding weekly/monthly data updates for 3rd party model upkeepReporting on department/business metricsProviding fraud/technical assistance to other Best Buy teams for testingAssisting in technical projects and ad-hoc reporting and analysisManaged Fraud Risk decision making platform for Best Buy Canada and Secondary Markets

Responsibilities:Fulfilling the role of subject matter expert in auditing and identifying possible fraudulent online purchases through our websiteAssisting the Technology team with adhoc reporting, rule and ruleset performance and optimizationIdentifying fraud trend patterns and communicating to the Fraud Ops team or providing possible logic rule implementations for auto-decision making to the Technical teamProviding reporting and analysis of 3rd party vendor performance for… Show more Responsibilities:Fulfilling the role of subject matter expert in auditing and identifying possible fraudulent online purchases through our websiteAssisting the Technology team with adhoc reporting, rule and ruleset performance and optimizationIdentifying fraud trend patterns and communicating to the Fraud Ops team or providing possible logic rule implementations for auto-decision making to the Technical teamProviding reporting and analysis of 3rd party vendor performance for the Technology teamTraining and developing new Fraud Analysts, current Analysts, and contract hiresReviewing and auditing 3rd party partner and financial institution alerts to prevent current and future fraudulent ordersAccomplishments:Formally placed within a long-term stretch assignment role assisting the Technology Team specifically under the guidance of the Fraud Risk Technology Manager for future career developmentTraveled to Cebu, Philippines for 3 weeks to deliver one-on-one and classroom style training and development to our overseas team Show less

Responsibilities:Reviewing and auditing orders for fraud risk for Bestbuy.com Preventing fraud by recognizing indicators and making decisions based on research findingsResponding to incoming customer verification calls and corresponding with banks to verify dataMaintaining in-office communication and staying up-to-date with current fraud trendsAuditing customer cases for fraudulent purchases and order cancellation reasonsIdentifying fraudulent shipments and… Show more Responsibilities:Reviewing and auditing orders for fraud risk for Bestbuy.com Preventing fraud by recognizing indicators and making decisions based on research findingsResponding to incoming customer verification calls and corresponding with banks to verify dataMaintaining in-office communication and staying up-to-date with current fraud trendsAuditing customer cases for fraudulent purchases and order cancellation reasonsIdentifying fraudulent shipments and intercepting them utilizing delivery carrier portalsReviewing Ethoca and Discover alerts to prevent current and future fraudulent ordersAccomplishments:Selected to fulfill part-time duties as a Technical Specialist during co-worker's leave of absenceReceived the "Most Eager to Learn Award" January 2016Received the "Flippin' Awesome Award" May 2016 from coworkers and management teamReceived the first ever "Peer Nomination Award" July 2016 from coworkers and management team Show less

Responsibilities:Making customers and their needs a primary focus of the store team Achieving store sales plans and beating last year sales Planning and supporting the professional development of management team Creating new community outreach business partners for cross-marketing events Maintaining annual supply and marketing budgets Scheduling store staff and maintaining payroll budget in accordance to company standards Organizing and executing external… Show more Responsibilities:Making customers and their needs a primary focus of the store team Achieving store sales plans and beating last year sales Planning and supporting the professional development of management team Creating new community outreach business partners for cross-marketing events Maintaining annual supply and marketing budgets Scheduling store staff and maintaining payroll budget in accordance to company standards Organizing and executing external marketing events Accomplishments:Increased net sales by 5% at the Minneapolis location Created methods to track rewards program customers and customer retention Show less

Assisted the Store Manager with leadership responsibilities Decreased returned products to under 2% of net sales Delegated daily tasks to lower management and part-time employees Assisted staff with training and development Partnered with community business partners for marketing events Tracked sales and achieved sales goals