Patrick C. Email & Phone Number

York, Pa, Us

York, Pennsylvania, United States

- Administered corporate Windows and Active Directory environments, focusing on hardening endpoints via group policy management.- Implemented privileged access management, application control, and multi-factor authentication for tasks requiring permission escalation.- Completed ransomware readiness simulations and assessments.- Maintained patching systems for Windows and Linux endpoints.

Berwick, Pennsylvania, United States

- Led multiple projects and initiatives to enhance workplace efficiency, including new UCaaS, UEMS, SD-WAN, MDM, and XDR solutions.- Built-out and maintained multiple infrastructure systems, including VMware virtualization, Active Directory, and Sophos networking environments.- Administered enterprise Microsoft 365 and Azure cloud environments, enabling accessibility to business resources while maintaining security over confidential and sensitive information.- Applied scripting techniques in deployment and configuration of software, ensuring consistency and efficiency during roll-outs.- Swiftly built-out remote work infrastructure and procedures for pandemic and disaster recovery events.

Berwick, Pa

- Acting as primary point-of-contact for most IT issues company-wide.- Administering Mobile Device Management (MDM) services across the enterprise, ensuring easy accessibility to bank resources while maintaining security over confidential and private information.- Enabling remote work quickly and efficiently for much of workforce during pandemic and disaster recovery events.- Requisitioning IT assets and services through a strategic look at cost-benefit analysis, including: teleconferencing solutions, mobile devices, productivity software, and others.- Applied scripting techniques in deployment of hardware and software, ensuring consistency in deployments and accelerated rollouts.

Drums, Pa

- Providing customer support for web hosting based products which include email and web hosting, domain name registration and configuration, and virtual private servers utilizing Windows and UNIX-based architectures. - Advising personal, small business, and medium-size business clients on product line benefits and upselling additional products beneficial to their services.

Pottsville, Pa

- Conveyed product throughout warehouse location to meet needs of approximately 250 store locations throughout the northeast.- Operated heavy machinery including forklifts and riding pallet jacks to move product to the final destination.- Maintained safety record by completing proper inspections of equipment and abiding by company safety principles.

Pottsville, Pa

- Built client-centric financial plans using deposit and loan products through walk-ins, follow-up appointments, and direct calls to prospective and existing clients.- Completed daily operational tasks for branch management including opening and closing procedures, ATM stocking and maintenance, and bulk cash counting.- Provided referrals to mortgage, investment, payroll, and merchant services business partners.

Pottsville, Pa

- Assisted with servicing local customers with various homeowners, automobile, umbrella, and other personal lines policies.

Harrisburg, Pa

- Provided billing information and solutions across a wide customer footprint.- Collaborated with customers to find cost-effective packages fitting their needs while bringing additional services into their homes.- Helped customers with connecting and troubleshooting video equipment.- Supported other associates, teammates, and management with knowledge support and other tasks as assigned.- Assisted on overflow task force to retain existing customers through explaining the value of existing products and reviewing existing accounts to find products best fitting the customer's needs.

Vestal, Ny

- Educated customers about insurance policy coverage and billing information in regards to auto insurance across a total of 47 states.- Drove customers to additional insurance and financial products within the company.- Carefully screened policies for any possible underwriting issues.

Vestal, Ny

- Took escalated calls in order to best satisfy customer and company needs.- Trained representatives in various aspects, such as utilizing an outbound dialer and one-on-one coaching to maximize representative performance.- Reviewed calls for quality assurance to ensure representatives are maintaining the level of service expected by the company.

Vestal, Ny

- Worked as a first-party collector on behalf of a major northeastern energy supplier.- Resolved customer inquiries regarding services, billing, state laws and regulations, and assistance programs available.

Bachelor'S Of Science - Bs, Cybersecurity And Information Assurance

High School Diploma