Patrick Flanagan Email & Phone Number

New York, NY, US

Powering success for some of the world’s largest and best-loved brands, Chatmeter simplifies CX management, elevates brand reputation, and delivers unmatched consumer intelligence and predictive data analytics for businesses. The Company combines AI-powered deep listening with real-time CX data to drive new levels of customer loyalty and growth for.

Darien

Arx Partners specializes in providing strategic guidance to businesses by leveraging data to improve performance across an organization. We excel at building and guiding diverse teams by creating a vision and framework that enables businesses to achieve both financial and operational success.

New York City

Provided strategic support and direction to the Client Success team, which is responsible for driving account yield and revenue for this preventative healthcare company- Devised and executed a client incentive program that boosted Y-o-Y yield by 35% across the most profitable accounts- Headed a cross-functional team that created and standardized the client.

New York City

Responsible for sales, customer success and partner management teams for this two-sided marketplace- Restructured team processes and workflows, resulting in an 80% Y-o-Y increase in close rates- Introduced customer segmentation and revamped onboarding procedures, leading to a 133% hike in closed contract value- Created new commission plan, optimized SFDC.

Danbury

Developed go-to-market plan and customer experience (CX) for this software-as-a-service (SaaS) IoT platform- Designed and implemented customer experience: pre-sales, onboarding, account management, upsells and retention- Developed go-to-market strategy: product offering, positioning, pricing, sales channel and revenue targets- Coordinated with product team.

Amsterdam / London / Berlin

Recruited to launch the EU operations of a digital marketing SaaS platform, eventually expanded across nine countries- Grew the business from 2 to 450 employees and 3,300 customers across Europe with 2013 revenue exceeding $100M, representing +18% of RL worldwide revenue- Oversaw expansion into nine (9) new countries/markets and rollout of new products.

Stamford

Responsible for identifying and executing digital media growth and partnership opportunities- Prepared analysis and business cases related to growth initiatives and presented to C-level management team- Created strategic partnership which lead to creation of a video display product- Identified and executed acquisition of end-to-end solution provider.

Mba, Marketing

Bs, Electrical Engineering