• Conduct secondary and primary research to gather insights on current data processes and user needs• Create diagrams for workflows and data journeys to identify areas for improvement• Collaborate closely with a subject matter expert (SME) and government staff whose jobs will be affected by the changes• Develop visualizations to communicate complex data scenarios clearly and effectively• Provide guidance and coaching to government partners to help them understand and prioritize change management needs• Work hand-in-hand with the product manager and delivery manager to maintain close relationships with government partners and ensure user-centric design principles are applied throughout the implementation process

• Managed a portfolio of 6 products across the product lifecycle, enhancing existing products and taking new products to market with product management expertise through requirements gathering, market research and analysis, roadmap development, backlog management, user story writing, and product-market fit• Launched a new memorial product that gained over 500 new donors and increased revenue to the foundation by updating an experience with new features and a UX design-informed donation process• Boosted total order revenue of e-commerce platform by 170% by launching a new batch ordering feature• Grew accounts registered by 61% for our open data catalog by implementing user feedback and redesigning the user interfaces of the product• Increased access to over 10 Million data points in our Golden Retriever Lifetime Study for researchers by streamlining data extraction and building new pipelines to our data catalog• Expanded our reach of science by building and launching a new Citizen Science Platform, going from 0-to-1 users, and collecting data from over 300 dog breeds that leveraged the user feedback from our major study• Professionalized product development by implementing agile methodologies including sprint cadences, consistent refinement, stakeholder demos, and regular retrospectives• Raised the quality of product design at the foundation by establishing new design success metrics and mentoring designers on how to meet them, including wireframing, prototyping, design systems, user experience foundations, and design research• Shortened our product feedback cycles and improved customer empathy by formalizing user research and replacing ad-hoc testing practices with industry standard principles and methodologies• Led a team of 10 senior leaders in the organization to successful collaboration and progress on major initiatives by chairing our leadership team meetings

• Organized and facilitated a group of 20 to 30 civic tech volunteers to build over 20 new product ideas by running weekly meetings, orientations, onboardings, workshops, and special events like hackathons• Served as the product lead for the organization, advancing our product capabilities through better organization, tooling, roadmapping, and vision• Upskilled volunteers in product development by mentoring with right-sized agile methodologies and principles for successful asynchronous work• Secured 28.6% more funding from our main financial sponsor in 2019 by pitching new plans and refined vision

• Elevated accepted energy assistance applications by 21% by managing and implementing a website redesign and launch, defining product vision, gathering business requirements, outlining the roadmap, and executing research• Enhanced accessibility of services for low-income users by establishing new process and service delivery design that led to efficiency in applications, processing, and delivery of benefits• Set strategic direction, definitions of success, and mission alignment of the organization as one of 12 key members of a strategic planning committee including all senior executives• Professionalized and expanded reporting of metrics and successes by implementing transparent data dashboards, interactive internal tooling, and reusable design processes for print materials

• Improved accessibility of public data in a transparent, easy to understand way by developing dynamic data products that were embedded on the state website• Implemented agile and human-centered design processes in everyday work by teaching skills and fundamentals like continuous improvements and testing through collaboration with cross-functional partners on projects• Increased empathy for users and their needs by creating pilots and building low-tech prototypes of digital products and presenting them as ways to gather feedback for stakeholders

• Modernized how user needs were met through many state agency websites by educating non-technical government stakeholders on best practices, usability testing, and audience empathy with their digital properties• Amplified the reach and impact of the Governor’s Office, Department of Regulatory Affairs, and the Colorado Energy Office by creating wireframes, digital prototypes, and navigation redesigns that addressed user feedback• Optimized usability of the newly redesigned www.colorado.gov by conducting user research and usability tests

• Created two city guides to Denver including research, writing, layout, design, and printing• Designed and built website in HTML, CSS, and JS from scratch

• Researched, designed, wrote and managed our RFA/RFP responses in collaboration with our digital product, search, and strategy teams• Ideation, project management, and event planning for the strategic thinking event series gyro:scope• Copy edited and proofread for TD Ameritrade, DCP Midstream and Johns Manville

• Defined overall brand strategy including digital content, social media, and analytics reporting• Launched a redesign of the website with user centered design principles and usability testing • Lead research and contributed to procurement of a new learning content management system, oversaw its implementation, content design, and launch