Patrick Thibodeaux Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

In a newly stood-up enterprise customer experience (CX) function, I led the execution end of human-centric design transformation for the activation and onboarding customer journey. Through industry leading journey frameworks, I executed on data-driven strategy with cross-functional support.Key Achievements:45% increase in completion rate for new digital activation process vs. existing process. 18% increase in overall customer satisfaction with digital activation vs. existing process15% shift from phone to digital channel600bps lift in overall activation rate (total activation)Over $2MM in overall productivity gains from login and registration improvementsOver 3x increase in same-day registration rate vs. traditional activationSkills:Current & future state journey mappingCore experience conceptingGap identificationIdea sprinting & co-creation Guiding ideas, concepts, solutions, and features through journey sequencing phases (strategy, co-creation, refine, design, execute)

Dayton, Ohio Area

Responsibility for generating organizational alignment and executional momentum in accelerating “effortless” customer experiences across channels and customer journeys. Primarily focused on digital CX, in this role I contributed to strategic planning, thought leadership, and executional support toward business objectives of increased customer satisfaction and reduced OPEX.

Greater New York City Area

The Business Leadership Program at Synchrony Financial is a two-year, three-rotation leadership development program that cultivates company and industry expertise. Building on 80 years of GE heritage, the BLP incorporates real world experience with cross-functional, customer, and community service engagement to develop the leader.Enterprise Operations BLPs gain experience developing strategic operational plans, building knowledge of critical regulatory and supplier risk standards in the banking environment. BLPs also have the chance to be part of key projects and processes driving productivity, profitability, and customer experience. Each BLP has a unique opportunity to grow a diverse set of skills including leadership, analytics, process improvement and customer metrics in an accelerated work environment.

Dayton, Ohio

Dayton, Ohio

Cincinnati, Ohio

Cincinnati, Ohio

5 years experience as a summer camp counselor leading campers daily through themed activities in a happy, healthy, and responsible environment.

Dayton, Ohio Area

As president UD Street Signs we generated over $2,000 in sales on an initial $500 loan in a six month period. I oversaw product design, planning, operations, sales and marketing of the company, completing a business plan and pitching our operation to local entrepreneurs.

Bachelor Of Science (Bs), Entrepreneurship/Entrepreneurial Studies, Marketing, Spanish, Senior

Graduated Cum Laude with degrees in Entrepreneurship and Marketing. Minor in Spanish.

Business Administration And Management, General, Junior

High School