Patrick Mchugh Email & Phone Number

Indianapolis, In, Us

Noblesville, Indiana, United States

Indianapolis, Indiana, United States

Carmel, Indiana, United States

Led a team of 4 direct reports that prospected and cultivated new client relationships and developed marketing strategies to increase brand recognition, increasing market share from 15% to 50%. This included managing a $3M budget.• Organized and managed major sales events, increasing sales revenue by 110%.• Introduced tracking system for sales pipeline management, audited monthly invoices, and reviewed all contracts. • Rebranded company website and social media presence to penetrate the market more effectively to exceed annual goals.• Created and implemented a new contract renewal process that helped safeguard against the loss of monthly software subscriptions.• Conducted an industry analysis to figure out a competitive price point, making the product more attractive for clients while continuing to grow revenue.• Conceived and launched a quarterly volunteerism day to serve local charities that grew brand recognition while giving back to the community.

Carmel, Indiana, United States

Led a team of 6 support analysts that provided customer support, including implementing change requests generated by the client.• Immediately addressed a backlog of 400+ client support tickets, reducing this number to an average of 50 open tickets within the first year.• Called upon to utilize implementation expertise to manage the implementation team and client on-boarding.

Carmel, Indiana, United States

Indianapolis, Indiana, United States

Led a team of 8 conversion analysts that led software implementations and conversions for credit unions. This primarily consisted of using project management best practices to work with clients over a 4-month period to fully implement the software.• Created processes to improve software implementations utilizing project management best practices. • Set up a repeatable process, including management dashboards, to track project statuses for multiple ongoing projects to ensure projects were completed on time and within budget.• Took a nonfunctioning checklist of 1000 tasks and converted it into a cross-functional process and checklist that could be assigned to various team members to ensure quality controls on their area of the project.• Designed and implemented a post-implementation quality control procedure to audit implementations to discover errors that needed correcting in future projects.• Assisted sales leaders in product demonstrations with potential clients in order to increase the close rate of deals in the sales pipeline.

Bachelor Of Science - Bs, Business Administration And Management, General

Certification, Sales

Six Sigma Black Belt Certification

Project Management Certification