Who is Patrick Tobin? Overview
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Patrick Tobin is listed as Principal at ECXENTRIC, based in New South Wales, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Patrick Tobin.
Patrick Tobin previously worked as Managing Director at Ecxentric and Project Director, TAFE Digital at Tafe Nsw. Patrick Tobin holds Msc, Manufacturing Management/ Manufacturing Systems Engineering from University Of Hertfordshire.
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ECXENTRIC
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Profile bio
About Patrick Tobin
Passionate advocate and leader of Customer Experience (CX) Management, innovation & differentiation, and customer-focussed transformation and change management, using technology as an enabler for human-centred solutions. Success recognised by Gartner through their global CRM Excellence Award in the Customer Experience category.
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8 roles · 36 years
Patrick Tobin work experience
A career timeline built from the work history available for this profile.
Managing Director
CurrentHelping organisations achieve standout customer experience (CX) transformation through human-centred, design thinking approaches to customer insight and problem solving. Program management and delivery of transformational change, spanning: people, organisation, business processes, technology and data. Strategic analysis and advisory services including for.
2019 - Present
~7 yrs 5 mos
Project Director, Tafe Digital
Led a major ethnographic research initiative resulting in a comprehensive transformation program of customer experience improvement projects. Managed a complex redesign of online student learning environment for innovative course delivery to 100,000+ students. Designed and facilitated intensive user experience and usability testing of legacy system to.
Nov 2017 - Aug 2018
Director, Customer Engagement & Student Support
Transformed customer engagement through a portfolio of prioritised projects, including enterprise wide CRM roll out, design and build of world-class online engagement and enrolment system, creation of 100+ seat contact centre, centralisation of student administration via shared services model, streamlining of multiple, complex business processes and.
Mar 2014 - Feb 2018
Director, Student Relationship Management
Designed and led a multi-year, award winning transformation of Customer Experience management across the student lifecycle from first point of contact through to alumni, contributing to significant enrolment growth after several years of decline. Devised and successfully managed to completion multiple technical, business process and change management.
2005 - 2014
~9 yrs
Business Strategy Consultant
Performed a comparative strategic business case analysis of competing proposals for the establishment of a Rural Medical School. Recommended model was that implemented.
Mar 2005 - Jul 2005
Network Rationalisation Manager (Program Management - France)
Led the French implementation of a global manufacturing restructuring project, resulting from the merger of Glaxo Welcome and Smithkline Beecham to form GSK. Program included the successful transfer of manufacturing of over 3000 pharmaceutical products (SKUs) between France and sites around the world. Program management of multiple projects involving 50+.
2000 - 2005
~5 yrs
Production Manager, Project Manager, Project Engineer (Uk)
Led manufacturing production teams to meet challenging quality, service, cost, safety and new product introduction targets (3 years). Introduced innovative continuous improvement programs and associated metrics for team success.Managed the introduction of a number of new products into production including GlaxoWellcome's first HIV drug: 3TC/EPIVIR (4.
1990 - 2000
~10 yrs
3 education records
Patrick Tobin education
Msc, Manufacturing Management/ Manufacturing Systems Engineering
Ba, History And Politics
Avionics Technician
Australian Airforce
FAQ
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What company does Patrick Tobin work for?
Patrick Tobin works for ECXENTRIC.
What is Patrick Tobin's role at ECXENTRIC?
Patrick Tobin is listed as Principal at ECXENTRIC.
Where is Patrick Tobin based?
Patrick Tobin is based in New South Wales, Australia, Australia while working with ECXENTRIC.
What companies has Patrick Tobin worked for?
Patrick Tobin has worked for Ecxentric, Tafe Nsw, University Of New England, Australia, and Gsk.
How can I contact Patrick Tobin?
You can use AeroLeads to view verified contact signals for Patrick Tobin at ECXENTRIC, including work email, phone, and LinkedIn data when available.
What schools did Patrick Tobin attend?
Patrick Tobin holds Msc, Manufacturing Management/ Manufacturing Systems Engineering from University Of Hertfordshire.
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