Patrick Van Osdel Email & Phone Number

Saint Paul, MN, US

Hanover, MD, US

I have the pleasure of leading a team of 7 Leaders who provide day to day leadership across several large managed services programs that serve the Digital Workplace Services market in Asset Management, Hardware Depot, Field Services and Service Desk Operations. Our team provides direct leadership to over 200 consultants across North America. Our team is.

US

Lead a team of IT Support Professionals who provide IT Services to over 7000 TCF employees throughout both our Wholesale Banking and Consumer Banking operations. This includes branch banking, TCF corporate personnel, as well as our Customer Contact Centers. We support all regions of TCF which includes Minnesota, Iowa, Illinois, Michigan, Wisconsin.

North Mankato, MN, US

Recruited into role to improve Service Desk performance issues, image to organization, and to improve employee morale and turnover. The team consisted of 22 technology professionals who provide both remote and local support to over 45 Taylor Companies. In 2013 the team completed 23,000+ tickets and answered 27,000+ support calls from our Taylor customers..

North Mankato, MN, US

I led a team of support professionals who worked with our large accounts such as Office Depot, Staples, and UPS Stores. The team received calls from our customers and worked with our internal teams to resolve their requests.Provided team with improved structure and priority management to ensure our customers needs were met with the priority and focus they.

North Mankato, MN, US

I worked with the Taylor companies in a consultant type role to provide them with IT Infrastructure needs to ensure that their technology systems satisfied their business goals. In the role my focus was to listen to our company leaders to identify the need and worked with our technology teams to design and present the best options for our companies to.

North Mankato, MN, US

Responsible for the Design, Deployment, Management, and Support along with the Day to Day Operations of the Navitor Inc. Infrastructure. This included Servers, Workstations, Networks and System Storage. Replaced existing infrastructure with in-ceiling zone box cabling to meet the fast paced requirements of the company departments so that they could move.

North Mankato, MN, US

Worked as the Sr. Network Administrator for our Corporate Headquarters location. Assisted our sister companies with system design, support, and architecture to meet their business goals.- Migrated Novell NetWare 4 servers to Novell NetWare 5 - Migrated Novell NetWare 4 and 5 Servers to Windows Server 2003- Part of team responsible for setup and design of.

US

Network Administrator for Novell Networks and Windows NT. Provided customer support on evening and weekends to customer call center team members- Built Novell 4 and Windows NT 4 Servers- Ensure backups were successful each night- Setup users and mailboxes in GroupWise 5 system- Maintained vendor software systems such as First Data and IVR management

Associate Of Arts And Sciences (A.A.S.), Network Administration

Associate Of Arts And Sciences (Aas), Business Management