Patrick Wachira Email & Phone Number

Alameda, Ca, Us

Berkeley, California, United States

Applies, configures and manages complex security systems. Administers complex security configurations to control access to hardware, software and networks. Applies advanced encryption methods.Provisioning and de-provisioning security controls to Oracle PeopleSoft systems as well as other systems supported by the security team.Manage and maintain API security.Collaborate with team members to find opportunities for automation, creation of workflows utilizing rulesets based on established business processes and security controls.Implements complex and / or moderate-scale security controls to prevent unauthorized access or changes to institutional systems, campus, or Office of the President information hardware, software and / or network infrastructure. Independently researches, analyzes and addresses attempted efforts to compromise security protocols.Advises departments on security prevention and best practicesUse DataPower to obfuscate or redact data according to security guidelines.Conduct Risk Assessment of Institutional assets, products and tools in order to create a security posture that addresses vulnerabilities.Apply minimum security standards for electronic information for supported systems (MSSEI - https://technology.berkeley.edu/services/security/mssei-assessment-service)Collects, examines, analyzes and reports to management regarding the causes, effects and implications of security incidents.Applies advanced IT security concepts, governmental regulations, departmental and campus or Office of the President policies and procedures to respond to and appropriately escalate complex IT security incidents.Responsible for running system audits and analyzing results in order to make timely changes to system

San Francisco

San Francisco Bay Area

• Develop, Implement, and maintain the Human Resources ServiceNow scoped application.•Evaluate HR's current structure, personnel, and supporting infrastructure to determine the impact and perform readiness assessments for HRMS-related implementations, and changes as well as develop and administer training programs. •Process re-engineering using business impact analysis and resolve conflicting demands for services while assisting HR and the campus to make informed decisions in support of the HR service strategy. •l identify and prioritize functional and technical issues in order to allow for quick resolution; develop solutions that combine information and concepts in new, creative methodologies.•Represent and/or serve as back-up for HRMS Director for SFSU at CSU system-wide, meetings. •Own and deliver against a robust and comprehensive communication plan for both internal and client-facing communications; developing and delivering communications globally through many channels; ensure messages are being delivered to the right audience at the right time in the right channel, in a consistent and engaging format.•Leverage change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative.•Develop a change management approach based on a situational awareness of the change and the groups being impacted.•Identify potential people-side risks, points of resistance, and performance gaps, and develop specific corrective action plans to mitigate the risks.•Conduct business readiness assessments, evaluate results, and develop plans to ensure business is prepared for upcoming technology changes.•Deploy a set of actionable and targeted change management plans–including a communication plan, sponsor roadmap, coaching plan, training plan, and a resistance management plan.

Berkeley Ca

• Developed, implemented and maintained Student Affairs IT (SAIT) change management process.• Maintain, create, and adapt the change management documentation • Ensure that the Change Management process is being followed correctly• Communicate and train process changes within SAIT.• Review and maintain a schedule of IT changes to enable proper scheduling and provide strategic notices to change to SAIT management.• Provide metrics, key performance Indicators, reports. Analyze change records to determine t trends.• Coordinate and manage quarterly change management compliance audits.• Chair of Change Advisory Board meetings tasked with assessment, reviewing prioritization and authorizing changes from a technical and functional viewpoint.• Primary cross functional support between Student Affairs IT and Student Information System implementation. • Assist the Student Affairs IT management with identifying and preparing, and maintaining SAIT disaster recovery plan.• Develop a system decommission process and plan in accordance with Student Affairs IT application lifecycle• Serve as the Service Delivery team leader tasked with guiding, prioritizing and delegating individual components to team members. • Work with functional managers and director to obtain necessary resources to support the team’s requirements• Provide a status report of team activities against the schedule• Student Information System Production Control technical analyst tasked with the Batch Job and File Transfer request fulfilment process• Participate on the UC Berkeley’s Change Management board tasked with assessing campus projects and their potential impacts to Student Affairs IT applications.

25800 Carlos Bee Boulevard, Hayward, Ca 94542

• Worked with executive and senior management to create and maintain an operating plan tasked with aligning the organizations strategic vision while balancing customer needs and operational efficiencies and the Universities goals.• Transformed policies and regulations into business requirements, constraints and system rules that defined overall strategy.• Utilized various data and processing modeling techniques, allowing for business processes to be performed faster, reliably and more economical.• Present business updates to business unit managers and their teams.• Facilitated and/or lead customer and cross functional team meetings.• Provided technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.• Managed requirements, change process and traceability during project implementation• Translated requirements in order to obtain functional and technical solutions.• Utilized interface analysis to understand the infrastructure and how it interconnects, in order to enhance data sharing to achieve a business goal.• Designed and conducted pre and post implementation audits to ensure desired project results.• Leveraged software user experience analysis and design with a goal of perfecting end user satisfaction.• Utilized various software development lifecycle tools (e.g. Agile, Waterfall, etc.) to manage scope, cost, schedule, and technical strategy for projects.• Served as the PeopleSoft Student financials technical analyst.• Gathered data and prepared reports on performance with a goal of enhancing end user experience.• Designed and distributed Campus Solution student financials queries based on functional requirements.

San Francisco Bay Area

• Analyze current business processes and make recommendations for changes to comply with new regulations.• Manage employees and team performance while ensuring that all necessary tasks are completed in accordance with specifications and deadlines.• Develop and maintain access controls through user security profiles and related configuration data, including the department, location and time & labor group tables, as well as the department security tree.• Document system enhancements, new application setup/configurations/implementations.• Gather user requirements for customizations and reports for bugs found within existing custom functionality and applications.• Prepare applications for disaster recovery.• Promote proactive approaches using the HRIS to solve business needs/problems.• Provide end user support and system administration for business applications while assisting in technical troubleshooting Human Resources and Payroll applications.• Coordinate scheduled system maintenance availability and associated communications.• Responsible for resolving Human Resources, employee and manager system questions, issues, and requests related to our current Human Resources systems platforms.• Implementing technical projects in support of business needs.• Review, test and implement HRIS system upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix and document processes and results.• Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools. • Develops and maintain standard work processes, user procedures, guidelines, and documentation.• Develop, maintain and support a variety of reports including Human Resources metrics data and government required reporting (VETS100).• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving customer service problems; identifying trends and implementing system improvements.

San Francisco Bay Area

• Configure and maintain security for San Francisco State University ERP (PeopleSoft).• Serve as a backup PeopleSoft security administrator, creating and maintaining accounts for over 3000 users, while monitoring access levels.• Serve as a PeopleSoft technical analyst during definition, design, configuration, testing, and production of multiple modules.• Develop and maintain PeopleSoft queries for enterprise users as well as run day-to-day reports and audits.• Develop Visual Basic programs simplifying repetitive tasks.• Administered a windows server which serves as a bridge between the campus and state controller system.• Coordinate hardware and software installation(s) to ensure adherence to company policy.• Monitor and troubleshoot issues, isolating and diagnosing common system problems: documenting system events to ensure continuous function while recommending a course of action.• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes, in order to manage application resolutions per SLA.• Web designer, tasked with developing and maintaining the Human Resources website as well as looking for innovative ways to increase usability while adhering with ADA standards.• Install and configure software on laptops, desktop computers, smartphones and other devices for 52 Human Resources personnel including administrators as well as maintaining ADA compliance• Provide end-user support for desktop applications, presentation equipment, imaging systems and configuring computers for remote access in the Human Resources Department.• Developing policies for work place effectiveness through the use of technology, and recommend ways of meeting these policies.• Creating and providing reports (FOCUS) generated from SCO (State Controller’s Office – California), used for both internal and external budgetary planning.• Revamp report generation and delivery procedures to meet federal guidelines.

• Install and configure software on laptops, desktop computers, smartphones and other devices for administrators.• Provide end-user support for desktop applications, presentation equipment, imaging systems and configuring computers for remote access.• Provide in office problem solving, technical assistance and training when needed.• Provide recommendations for workstation and software purchases and use.• Prepare end user documentation.• Work with other units in the university to archive efficient use of computer technology.• Teach computer related short courses to meet the needs of SF States community.• Assist in the development of short courses to meet and look for ways to enhance existing offerings.• Consult with staff and students to find ways to improve services.• Maintain the hardware and software needed to support short courses in an ADA fashion.• Serve as a back-up administrator for paid printing databases.

• Responsible for configuring SQL queries in PeopleSoft 8.0 plus analyzing existing SQL queries for the• PeopleSoft 8.9 conversion effort.• Collaborated with the Security Administrator to re-create definition security access trees and re-generated old queries based on preceding technical specifications.• Install and configure software according to protocol.• Supported the HRMS Trainer in updating and developing new training materials.• Manage & train teams on operating systems to enhance smooth transitions during conversions.• Perform file conversions to varying formats such as text to PDF, easing report delivery.• Analyze and troubleshoot PeopleSoft E-TRAC related issues escalating them to the appropriate SMIE.• Liaison between end-users and the technical lead thus contributing to system query usability.• Applying Remedy software to record and track end-user call issues. Utilize these data to create weekly and annual statistical reports.• Maintain and configure training room computers.

•Scheduled technicians.•Planned and supervised 2 employees during the evening company liaisonshift.•Met with our clients FedEx and UPS maintenance technicians on a regular basis to ensure we were meeting out SLA (service level agreement).•Fostered positive team spirit by supporting team goals such as accomplishing daily scheduled tasks. •Inspired and motivated others to perform well. •Gave appropriate recognition and feedback to my team members. •Included my team members in appropriate decision making, task facilitation and process improvement.

•Prioritized and planned assignments efficiently, utilizing available resources to maintain and troubleshoot networked computers. •Adhered to organizational policies and procedures while performing system upgrades. •Developed strategies to enhance organizational goals especially during new network roll-outs such as responding promptly to customer needs, soliciting customer feedback to improve service and responding to requests for service and assistance.

Bachelor'S, Computer Science

Activities and Societies: Phi Theta KappaStudied Computer Science

Associate Of Arts, General Education

Activities and Societies: Phi Theta KappaGeneral education in order to transfer to SF State University

Associate Of Science, Computer Networking

Activities and Societies: N/AComputer Networking