Patrick Weekes Email & Phone Number

Southampton, Gb

Santa Clara, California, Us

Santa Clara, California, Us

Morristown, New Jersey, Us

Global SGM to Deutsche Bank reporting into EMEA and Avaya Board, Employed by Avaya toManage Global Services/ Sales activities.Deutsche Bank have signed a 3 year deal with Avaya to deploy 160 K IPT ports,100 M deployment 30M managed services • Created & Deployed Global Sales /Service Governance and deployment methodology • Manage account P/L maintaining 35% margin • Deployment revenue $100 M over 3 years • Managed service revenue $10M per year • Professional services $8 M per year • Drive new sales and maximize margins • Hold regular Solution /service Briefing in all regions every QTR. • Created and manage joint Governance model for all aspects of the account. • Maintain Board level relationships between Avaya and Deutsche bank worldwide. • Earned trusted advisor status to DB Board. • Directly manage 4 regional Directors and below them 100 People worldwide with many more dotted line reports.

Morristown, New Jersey, Us

- Develop Service strategy global towards Deutsche Bank . - Business planning & sales strategy development. - Develop and manage service business structures- Comprehensive Global Governance model to drive consistency and clear process and procedure.- Responsible for deployment to Deutsche Bank creating global program Methodology and Directing Global program Director /Program Directors in every region specifically on 170K ports IPT rollout over 3 years.- Responsible for Managed Service agreements to IBM - BT -COLT and Deutsche Bank - Management of global service teams - Global Forecasting - P&L responsibility - Board level negotiations - Customer Satisfaction - Global service Revenue Generation - Responsible for operational excellence

Morristown, New Jersey, Us

Global Account Director to ING Group reporting into USA, Contracted by Avaya toManage global Sales & services activities for the ING account.Created & Deployed Global Sales /Service News letter 20 m revenue stream Worked with Cusomer to build Joint work strams to test solutions and share results /best practice worldwide Increasing revenue by 25%Hold regular Solution Briefing in all regions every QTR Manage Joint Governance model for all aspects of the account Maintian board level relationships with Avaya and ING worldwide Manage 30 People worldwide with many more dotted line reports I work well in challenging enviroments and I am very results driven

Morristown, New Jersey, Us

Global Service Director to ING Group reporting into USA, contracted by Avaya toManage global Service/operational activities for the ING account.Achievements:In 2006 ING served notice on Avaya to terminate all services I turned this around by: -• Created & Deployed ING Governance Model to all 6 divisions of ING. • Earned trusted advisor status to ING Board. • Involved in all ING sales opportunities maximising Avaya services revenue and margins. • Negotiated new 4-year Global Service contract and commercial agreement.• Improved global satisfaction from 20% to 65%. • Have taken Service Revenue from $6.5M in 2006 to $9M in 2008 making total revenue change from $14M to $19 M.• Improved and strengthen executive relationships between Avaya CEO and ING Global COO.

Morristown, New Jersey, Us

Contract by Avaya to fix all Issue world wide with ING Group and manage 17 m of projectsAchievements:Created governance model for ING direct Managed teams globally to Resolve 150 Outstanding issues (3 months )Created and deployed global Project management methodology Achieved improved Installation margins from -5% to + 20%Managed successful deployment of multi million projects in US – Tokyo – UK – Australia – Central Europe.

Started business mainly for my wife to start back at work after a break of 5 years bringing up our children.1 High Street shop in Poole now serving over 50 schools (uniform supplier)2 Embroidery company in romsey B to B Supplying most local school suppliers and local business /Southampton Docks /RNLI /cruise ships etc.etc3. Unify Services :- Providing Service to Avaya

Chessington, Surrey, Gb

Northamber provide distribution services within the IT sector. NV3 was created a subsidiary of Northamber and was focused on distributing Avaya converged solutions revenue target 20M first year of trading Achievements: Create mission, objectives, strategy and tasks, implemented with team and share holders  Built and motivated team and re trained to support new product range  Improved NV3 value, created – on line ordering- web stock availability – product catalogue – information web service – accreditation to distribute the entire Avaya portfolio- leasing options- Marketing hub providing vertical specific sales guides  Increase run rate revenue form 200K monthly to 600 K + within 2 months  Increased Net margin from 6% to 11%  Achieved revenue and margin targets  Reduced stock holding from 3.5 million to 750K and maintained 30 day rotation

Morristown, New Jersey, Us

Responsibilities:  To work with and develop: - Sales, finance, Services, Marketing. Manage accurate forecasting for Revenue expense/cost management, aged dept. Work with all internal departments to ensure all parties fully understand reporting requirements and resolve areas of process breakdown and inconsistency Create and manage virtual delivery teams to ensure consistency and quality between internal handover phases. Accountable for the E/R forecasting aspects into Brussels manage the relationship between internal Avaya departments Mange UK&I dashboard  Work internally with senior Management teams to ensure a consistent level of project delivery and billing across all customers. Part of the Avaya executive team Document and provide Business improvements,  Devine departmental strengths, weakness  C/R and E/R analysis and predictions Prepare and deliver company/product seminars to various audiences.

Avaya manufacture communications solutions Globally.Responsibilities:  P/L owner  Project Managers Software associates  Engineers  Training department Total staff 54 Achievements: Devlope and implemented project and financial database  Created standard project management methodology and implemented throughout UK  Created Project support desk to manage quotes, escalations and project tracking  Managed growth from 3M to 8.7 M and increased Margin from –30 to + 40 within 15 months  Managed multi million installations at Credit Swiss, JP Morgan, BT, Morgan Stanley, GE capital etc

Jan 1998 to may 1999Responsibilities:  Product Introduction  Product management  Life cycle management  Customer Technical escalation management  Project owner for UK&I Year 2000 project (2,000 upgrades) Technical AssuranceTeam of 8 pre sales specialistsDesign/management of production of promotional material, brochures and demonstration media for all products.Negotiation of Joint technical Agreements with a major software/hardware companies Achievements:Completed Year 2000 project 2,000 upgrades (only 2 issues on the roll over) Created technical design team to reduce cost of unplanned issues estimated at 3.5 m per year, improved designs, picked up mistakes early and reduced cost by 2 MIntroduced and managed new product Introduction and life cycle policy for legacy products, Significantly reducing internal maintenance costCreated and implemented internal and external technical support teams Managed implementation of web based knowledge center for internal and external Successfully resolved all major customer technical complaints or ongoing faults

Responsibilities:  Product Introduction  Product management  Life cycle management  Customer Technical escalation management  Project owner for UK&I Year 2000 project (2,000 upgrades)  Technical Assurance Team of 8 pre sales specialists Design/management of production of promotional material, brochures and demonstration media for all products. Negotiation of Joint technical Agreements with a major software/hardware companies

Product Introduction Product management Life cycle management Customer Technical escalation management Project owner for UK&I Year 2000 project (2,000 upgrades) Technical AssuranceTeam of 8 pre sales specialistsDesign/management of production of promotional material, brochures and demonstration media for all products.Negotiation of Joint technical Agreements with a major software/hardware companies Achievements:Completed Year 2000 project 2,000 upgrades (only 2 issues on the roll over) Created technical design team to reduce cost of unplanned issues estimated at 3.5 m per year, improved designs, picked up mistakes early and reduced cost by 2 MIntroduced and managed new product Introduction and life cycle policy for legacy products, Significantly reducing internal maintenance costCreated and implemented internal and external technical support teams Managed implementation of web based knowledge center for internal and external Successfully resolved all major customer technical complaints or ongoing faults

Responsible for all knowledge transfers. Promoted to Product Specialist (specializing in Switching and CTI).Promoted to team leader of Product Specialist.Currently part of the New Product Introduction ( NPI )team for all Lucent Technology Products. Currently planning the first Internet Call Center in the UK + Internet Gateway. Achievements:Set up help desk and managed Educated all engineers and provided regular knowledge transfers Won extra mile award 3 times, Achieved all business objectives and bonus promoted with in the role 2-3 times Telephony Project Manager (North London)Datapoint UK LimitedResponsibilities: and Achievements:Setup new contract with Datapoint for BT, maintaining all south coast computer systems.Awarded Rose Award for ongoing commitment during management of BT contract.Managed support for Vidicom Controllers.Successfully managed planning and installation of AT&T G3i scc \G3R \Voice Systems \CMSGaining Promotion to Senior Telephony Engineer and subsequently; ReferencesMr. Adrian HughesCEO Inclarity

Responsibilities:  Technical Consultant Support Desk.  Promoted to Senior Consultant.  Responsible for all knowledge transfers.  Promoted to Product Specialist (specializing in Switching and CTI). Promoted to team leader of Product Specialist. Currently part of the New Product Introduction( NPI )team for all Lucent Technology Products.  Currently planning the first Internet Call Center in the UK + Internet Gateway. Achievements: Set up help desk and managed  Educated all engineers and provided regular knowledge transfers  Won extra mile award 3 times,  Achieved all business objectives and bonus promoted with in the role 2-3 times

Responsibilities: and Achievements: Setup new contract with Datapoint for BT, maintaining all south coast computer systems. Awarded Rose Award for ongoing commitment during management of BT contract. Managed support for Vidicom Controllers. Successfully managed planning and installation of AT&T G3i scc \G3R \Voice Systems \CMS Gaining Promotion to Senior Telephony Engineer and subsequently Telephony Project Manager

Mba, Mba

Mathematics - Computer Studies; Art - Physics - English

City And Guilds, 7506 Micro Proccesor And Electronics