Patrick Mccarver Email & Phone Number

Southfield, MI

• Work with various leaders to review staffing models; recommend staffing needs based on current trends and improve forecasts.
• Maintain and update scheduling software and reporting related to employee scheduling and forecasts.
• Design, build and maintain databases, spreadsheets and staffing models related to workforce optimization.

Greater Detroit Area

• Ensures planning, readiness, and execution for sales channel budgets, call time, customer retention in collaboration with sales operations and regional leadership
• Queries large data sets with Microsoft Access (SQL), Salesforce, Aqua Data Studio (SQL), and Business Objects, sorting spreadsheets with 50K+ rows to adjust sales strategies, sell more targeted products, investigate.
• Creates robust forecasting tools and planning strategies, relying on various data sources to predict outcomes
• Identifies inefficiencies and consolidates data streams into actionable information for senior and regional leadership
• Queries data to create dashboards that equip 327-member sales force with client information for daily call strategies

Ann Arbor, MI

• Managed a 7-member team of service representatives, hiring and training 3 and coaching 4
• Implemented digital ticketing system, increasing productivity by 50% and decreasing lost/unresolved ticket volume to 0
• Maintained department quality and productivity by monitoring service levels and minimizing abandoned calls
• Assisted field operations with client coordination activities associated with vendor support network

Southfield MI

• Provided operations support and data analysis for $160M+ Midwest Call Center with 100 sales representatives, 35K+ customers, and 3K+ outbound phone calls placed every week
• Built sales analysis models that improved overall call times by 2 hours, ranking Midwest Call Center first in the company
• Worked closely with general manager, creating business reports, identifying staff needs, and guiding process improvement
• Created best-in-class reporting for 100+ sales force with respect to sales schedules and results, later adopted company wide
• Conducted gap analysis, identifying inefficiencies and making recommendations to reorganize staff

Troy, MI

• Developed and executed marketing programs and general business solutions that resulted in increased customer exposure, customer traffic, and sales for local businesses throughout the Midwest

Bachelors, Marketing

Activities and Societies: ● Alpha Delta Sigma Honor Society ● Phi Theta Kappa Ad Club

Associate'S Degree, Business Administration And Management, General

Education record