Patrick Mccarver Email & Phone Number

Southfield, Mi

• Work with various leaders to review staffing models; recommend staffing needs based on current trends and improve forecasts. • Maintain and update scheduling software and reporting related to employee scheduling and forecasts.• Design, build and maintain databases, spreadsheets and staffing models related to workforce optimization.

Greater Detroit Area

• Ensures planning, readiness, and execution for sales channel budgets, call time, customer retention in collaboration with sales operations and regional leadership• Queries large data sets with Microsoft Access (SQL), Salesforce, Aqua Data Studio (SQL), and Business Objects, sorting spreadsheets with 50K+ rows to adjust sales strategies, sell more targeted products, investigate losses, and identify results for contests• Creates robust forecasting tools and planning strategies, relying on various data sources to predict outcomes• Identifies inefficiencies and consolidates data streams into actionable information for senior and regional leadership• Queries data to create dashboards that equip 327-member sales force with client information for daily call strategies

Ann Arbor, Mi

• Managed a 7-member team of service representatives, hiring and training 3 and coaching 4 • Implemented digital ticketing system, increasing productivity by 50% and decreasing lost/unresolved ticket volume to 0• Maintained department quality and productivity by monitoring service levels and minimizing abandoned calls• Assisted field operations with client coordination activities associated with vendor support network

Southfield Mi

• Provided operations support and data analysis for $160M+ Midwest Call Center with 100 sales representatives, 35K+ customers, and 3K+ outbound phone calls placed every week• Built sales analysis models that improved overall call times by 2 hours, ranking Midwest Call Center first in the company • Worked closely with general manager, creating business reports, identifying staff needs, and guiding process improvement• Created best-in-class reporting for 100+ sales force with respect to sales schedules and results, later adopted company wide• Conducted gap analysis, identifying inefficiencies and making recommendations to reorganize staff

Troy, Mi

• Developed and executed marketing programs and general business solutions that resulted in increased customer exposure, customer traffic, and sales for local businesses throughout the Midwest

Bachelors, Marketing

Activities and Societies: ● Alpha Delta Sigma Honor Society ● Phi Theta Kappa Ad Club

Associate'S Degree, Business Administration And Management, General

Education record