Patrick Mendez Email and Phone Number
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“At the end of the day people won't remember what you said or did, they will remember how you made them feel.” - Maya AngelouAs a professional trainer and leader with over 16 years in the sales and technology industry, I strive to deliver a world class experience to customers, clients, peers, and leaders. From the start of my career, I've "marched to the beat of my own drum." I take full ownership of an interaction or experience, from beginning to end. I feel responsible for each outcome, as a representative, advocate, and fan of the brands, teams, and people with whom I've built relationships. My passion for purpose, and "starting with why," continues to grow throughout my career, which empowers me to create unforgettable experiences for others, lead teams to success, and introduce people to products and solutions in fun and approachable ways.My expertise is in bringing possibilities to life. I am a strong advocate of growth mindset, the value of hard work, sacrifice, creativity, collaboration and most importantly, work life balance.My experience in the field includes: * New-Hire Training - (5 - 200) attendees Onboarding/development of sales, communication, and collaboration skills.* Virtual Training - Curriculum coordination and content delivery (15 - 150 attendees). Includes extensive experience with Adobe Connect, Microsoft Teams, Zoom, and Skype for Business* Team Leadership - Coaching & developing successful field marketing and retail sales teams to succeed together with a focus on world class experiences.* Event planning/execution - Collaboration with client, team budget logistics, marketing execution* Curriculum building - Developing customer facing training to assist in increase of sales, NPS, and ROI* Advanced-level application of Microsoft Office 365 Suite, Sway, Adobe Connect, Sales Force, and CRM ProgramsAt the end of the day, I want to leave people with a feeling they will never forget.
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Onboarding Experience Specialist2020 Companies Apr 2023 - PresentGreater SacramentoCreate an efficient new hire onboarding process and deliver a best-in-class orientation experience. - Complete updates to New Hire Orientation presentations to address seasonal needs (holidays, back-to-school, etc.) and to ensure content continues to be relevant - Facilitate five-hour new hire orientation virtual training via Microsoft Teams on their first day of employment, and one-hour daily check ins throughout first week- Create onboarding process for leaders and establish a new IDP SOP - Develop plug-and-play templates to increase efficiencies - Condense and consolidate documents with repetitive information to reduce amount of content reviews- Ensure completion and certification of all new hire employees, along with continued confirmed knowledge retention -
Field Operations Manager2020 Companies Oct 2021 - Apr 2023Greater Sacramento- Led a team of 60+ Samsung Experience Consultants across Washington, Alaska, Oregon, Idaho, Missouri, Northern California, and Nevada markets- Established and maintained an effective working relationship with the 2020 field sales team and Samsung management- Coordinated activities of the field retail team along with Samsung management to meet and/or exceed sales goals and objectives- Consistently held each 2020 retail representative accountable for weekly and quarterly sales objectives- Held field retail team accountable for region’s equipment, documentation and operations pertaining to sales activities- Successfully determined staffing requirements in accordance with Samsung directives and provided suitable candidates for vacant locations - Administered and documented all counseling and terminations accurately and in a timely manner, while following established procedures -
District Sales ManagerT-Roc - The Revenue Optimization Companies Nov 2020 - Oct 2021Greater Sacramento- Fostered partner retail relationship with 50+ locations, including close collaboration with District and Store level leadership to enhance the training and sales experience.- Created and delivered custom training content to retail partner leadership teams through virtual training sessions (10-20 attendees).- Increased market visibility through social media, experience training videos, and collaborative leadership meetings.- Provided insight and engaged directly with program training and execution team to enhance development of field marketing team, leading to more impactful visual training resources and continued improvement for store visit experience team-wide. -
District TrainerSprint Oct 2019 - Aug 2020Sacramento, California Area- Facilitated & Certified new hire Sales Training Classes for Sacramento, Chico, and Reno Markets (8-15 attendees).- Created and distributed Adobe Connect Virtual Walkthrough for peers and leaders to utilize for ease of transition to new platform.- Facilitated New Hire, Dealer, and Partner Virtual Classes (5 - 25 attendees) utilizing Adobe Connect, Microsoft Teams, and Skype for business for delivery and collaboration.- Delivered unified message of "People First" world class experiences for team and customers alike, emphasizing relationship building, long term retention, and return on investment.- Collaborated with District and Store Leadership to execute daily practices of store virtual training completion, resulting in an 80% drop in trainings due, increased NPS, and increased focused sales metrics. -
Mobile SupervisorBest Buy May 2019 - Aug 2019Roseville, California- Directly led, coached, and developed team of 8 Mobile Consultants and Carrier Exclusive Certified Experts.- Focused coaching on Growth Mindset Approach, setting realistic and achievable goals, while celebrating daily, weekly, and monthly milestones. This resulted in all consultants achieving essential metrics, and a top 2 company consultant within 90 days.- Established daily practices focused on "Experience First" for both peers and customers, resulting in faster turnaround times, higher NPS, and higher average attach. In addition, returns dropped by over 40%. -
Samsung Experience Consultant2020 Companies Dec 2018 - May 2019Woodland, Ca- Achieved immediate positive YoY growth in first month (just two weeks) in role with focus on store/client relationship and needs.- Assisted with multi-unit sales, mobile team product training, customer interactions, skills workshops, and post-sales support.- Achieved positive YoY device and revenue growth in first full Quarter in role.- Regularly collaborated with partner leadership to focus on continued achievement of sales growth and goal attainment.- Executed successful collaborative launch of new Flagship devices in Q1, exceeding all Pre-Order Goals, Post Sale Goals, and Winning First Round of Company Sales Launch Contest as a Mobile Team.- Featured in company January 2019 Employee Spotlight for outstanding performance, team collaboration, and fresh business approach. -
Vehicle Support SpecialistTesla Feb 2018 - Oct 2018Draper, Utah- Successfully executed large-scale Inside Sales initiative through collaborative training and peer call support efforts. - Skilled in multiple roles on demand to fulfill customer and business needs- Managed and maintained existing accounts through extensive CRM/Sales Force utilization, with a strong focus on multitasking with productivity software. -
Community Development SpecialistMicrosoft Nov 2016 - Feb 2018Salt Lake City, Utah- Achieved highest number of GIVE volunteer hours in the company as a team through advocacy, team development, and collaboration with local non-profit partners.- Obtained Microsoft Innovative Educator Certification, leading to certifying and setting up a dedicated MIE team focused on bettering education resources in the community.- Regularly collaborated with Specialist and Leadership team to foster a culture of winning as a team, creating development opportunities through event ownership and recognition. - Increased in store event/workshop attendance YoY through partnership with Business, Education, and Community partners. - Increased ROI per event YoY through focus on training, and value selling of products and services during events - Utilized training background for team workshop development, and business presentations to create new opportunities within the Community. This included a large-scale business sales lead, and faster paced volunteer contributions through the GIVE program. -
Learning SpecialistMicrosoft Sep 2015 - Nov 2016Frisco, Tx- Promoted to temporary Assistant Manager as a result of recognized leadership and training accomplishments. During this time, assisted in obtaining the #2 store rank in the company for sales, customer satisfaction, and service attachments.- Won Wow of the week company demo competition.- Trained and develop new hires with both company provided and custom curriculum focusing on premium experiences, growth mindset, and team collaboration, resulting in four MVP's, and over 90% top three in store sales performance.- Coached and developed team in DOR's to assist in obtaining better visibility from leadership and the community. -
Assistant Store ManagerMicrosoft Jun 2016 - Sep 2016Frisco, Texas- Achieved #2 in the company as a team for overall sales, customer satisfaction, and service attachments during time in role.- Learned and studied leadership culture, growth mindset concept/execution, and collaborated with veteran leadership team.- Executed "Side-by-Side" floor sales presence, allowing for direct customer interaction, team morale focus, and real-time coaching.- Encouraged Growth Mindset/open-door culture and feed forward input from all levels of store team to improve processes, procedures, and communication. -
Sales TrainerPerformance Solutions Jun 2014 - Jul 2015Dallas/Fort Worth Area- Delivered top notch in-person keynote training experiences to groups of 15 to 200 attendees that focus on core KSP's and partner benefits of Mobile Products and services.- First lead trainer for National Retail Leverage and Field Force sales teams, focusing on execution of visits, trainings, relationship building, and increasing market share through assisted sales, marketing, and relevant merchandising.- Consistently delivered virtual trainings via Adobe Connect webinar to partners and field sales teams.- Direct Collaboration with MarketSource Field Force sales teams and Managers to focus on consistent messaging, team development, and a premium experience for retailers and carrier partners.- Direct collaboration with Major Wireless Carrier Partners through virtual classrooms, company training events, and store experience visits.- Extensive use of presentation and collaborative tools (Adobe Connect, Powerpoint, OneNote, OneDrive, Sharepoint, Skype for Business). -
District Manager, Microsoft Retail Partner Field TeamMosaic Sales Solutions Jun 2013 - May 2014Dallas, Tx- Managed, trained, developed, and coached team of up to 15 field Market Ambassadors in four states.- Hired, Trained, Developed, and promoted top performing employee within six months of managing.- Taught new Hire Field team Classes of up to 8 attendees, edited and executed new curriculum to ensure maximum efficiency of information and training delivery.- Led retailer training events, including Best Buy new hire training on Microsoft Products and services for 75+ attendees.- Executed new company marketing and sales initiatives utilizing an "interactive media" and "experience first" strategy, resulting in higher visibility of team and market to client and management team and the promotion of an employee to Territory Manager.- Assisted in establishing relationships with new markets to maximize retail and assisted sales presence.- Regularly work directly in field with team for events, interactions, and visits to establish and demonstrate expected goals and initiatives. -
Microsoft Retail Partner SpecialistMosaic Sales Solutions Aug 2012 - Jun 2013Greater Sacramento- Promoted to District Manager within 10 months of hire.- Nominated for Mosaic/Acosta Chairman's Award for outstanding Performance and Results within first year of hire.- Organized weekly store classes for multiple Best Buy Locations by training Microsoft Advisor and RSP's to be able to teach the class without a Microsoft Specialist Present. - Designed a curriculum for RSP's and Advisors to use for Microsoft Windows classes to ensure a consistent interactive experience that covers all the features, advantages, and benefits of the latest Microsoft Products.- Trained and developed new hire employees on marketing, sales, and client/customer interaction techniques and procedures.- Established cooperative relationship with all clients and third party partners/vendors, resulting in neighborhood marketing and sales events that increased sales, customers satisfaction, and decreased product returns.- Implemented permanent schedule for Microsoft Classes, and currently working with the client to expand the initiative to more locations. -
Retail Device SpecialistVerizon Wireless Nov 2010 - Aug 2012Roseville, Caliifornia• Recognized by West Area President for Outstanding Sales and Customer Service Satisfaction Achievements within four days of hire.• Put a concentrated focus on Customer Satisfaction, resulting in a 21% rise in NPS, and an 8% Reduction in returned devices.•Maintained existing customer relationships through account management, feature additions, add a line purchases, and consultative sales• Taught in store workshops for end users with groups of up to 20 individuals per class. -
Target Mobile Solutions Retail Sales RepresentativeRadioshack Apr 2010 - Nov 2010Yuba City, California Area- Self Trained on all POS systems, and was the "go to" Representative in Manager's Absence.- Won three sales contests for activation of new accounts, adding lines of service, and highest data revenue within two months of hire.- Implemented new sales strategy focusing on customer perception which resulted in an average of 130% quota obtainment and a 20% rise in customer satisfaction surveys.
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Sales TechnicianFlextronics May 2009 - Apr 2010Yuba City, California Area- Developed and taught consumer training curriculum for the Yuba City Verizon Wireless Store smartphone workshops, resulting in a 40% increase in positive customer satisfaction surveys and a 25% decrease in Smart Phone returns.- Met and exceeded monthly sales goals with 100% customer satisfaction rating.- Mentored and trained new hires on sales techniques with each new hire achieving Top 5 level sales for the district on a rolling 90 day average. -
Store ManagerGamecrazy Jul 2008 - May 2009Yuba City, California Area- Effectively hired, managed and trained staff of six employees- Motivated and trained employees in sales techniques, leading to a significant increase in sales and profitability.- Implemented new neighborhood marketing initiative resulting in increased store sales numbers and improvement in store rating from last to top three in the district within 60 days of assuming the Store Manager responsibilities. -
TelesalesVerizon Wireless Jan 2008 - Jul 2008Folsom, Ca- Awarded “Missing Minutes Award” for perfect call center attendance while commuting.- Achieved above and beyond set quotas, with an average of 1.2 quota achievement for new lines, upgrades, data services, and accessories.- Maintained average 100% NPS score as a result of outstanding customer service and account management. -
Customer Service Sales SupportVerizon Wireless Jan 2007 - Jan 2008Yuba City, California- Advocated Loyalty Sites to Colleagues, teaching them methods to more effectively troubleshoot smartphones and Smartphone devices, resulting in a 50% drop in customer wait times and a 25% drop in smart phone returns.- Implemented New Sales and Service techniques, retaining an individual 90 Day Average of 100% NPS survey score. -
Sales ConsultantYuba City Toyota Jun 2006 - Nov 2006Yuba City, California Area
Patrick Mendez Skills
Patrick Mendez Education Details
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Yuba City High SchoolGeneral Studies
Frequently Asked Questions about Patrick Mendez
What company does Patrick Mendez work for?
Patrick Mendez works for 2020 Companies
What is Patrick Mendez's role at the current company?
Patrick Mendez's current role is Servant Leader. Learning & Development Specialist. People and Culture Obsessed..
What is Patrick Mendez's email address?
Patrick Mendez's email address is wy****@****ail.com
What is Patrick Mendez's direct phone number?
Patrick Mendez's direct phone number is +153078*****
What schools did Patrick Mendez attend?
Patrick Mendez attended Yuba City High School.
What skills is Patrick Mendez known for?
Patrick Mendez has skills like Customer Satisfaction, Sales Operations, Sales, Customer Service, Training, Leadership, Management, Sales Management, Team Building, Sales Process, Direct Sales, Customer Experience.
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