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Patrick West is listed as Director at Medrus Solutions Ltd at Medrus Solutions Ltd, based in Greater Reading Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at live.co.uk and a matched LinkedIn profile for Patrick West.
Patrick West previously worked as Director at Medrus Solutions Ltd and Training Consultant at Reed Exhibitions. Patrick West holds Ba (Hons.), History from The Open University.
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Management of training, IT and Tech teams, including scheduling of workloads, process development and implementation, reviews and project management.Experienced Trainer with 9 years experience of design and delivery of training to operations and sales teams across EMEA, the Americas and APAC. Includes training on tools and processes for existing teams, induction training in existing locations, and initial training and on-boarding in new office locations.Experienced in design and creation of eLearning training materials using Articulate and Captivate software, with and without audio narration using Audacity software, both internally for businesses, and for external clients.Experience of individual and collaborative design of classroom instructor-led training, and delivery of classroom training designed by self and / or others, and delivery via LiveMeeting web-conference software.Specialties: Design and creation of eLearning materials using Articulate, Captivate and Audacity software.Design and delivery of instructor-led training in classroom and remotely.Understanding of different learning styles.Record of working both individually and collaboratively as required.Use of Microsoft Office products and Google Docs.Process mapping and design.
Listed skills include Training, Salesforce.Com, E Learning, Crm, and 11 others.
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United Kingdom
I set up Medrus Solutions Ltd in 2012 to supply training and business support to corporate clients. The major focus of activity has been supporting projects for CRM tools, particularly Salesforce, along with bespoke and customised software.Examples of clients I have worked with include Reed Exhibitions and the Financial Times, in both cases supplying.
Richmond, London
I worked on a contract to provide training design and delivery on the SalesForce.com CRM tool to the world's leading events organiser. Based in Richmond, London, with numerous international project stages.Following the success of the original contract, I was asked to return in 2013 to work on a specific project to deploy Salesforce to the Australian.
Key responsibilities include:- Management of internal and external eLearning Developers, including workflow and eLearning projects- Management of IT team, including platform development - Management of UAT testing and “bug” fixing processes- Meeting clients and suppliers, in sales meetings to explain the platform and our training strategy, training.
- Design and delivery of training to the EMEA based sales force, via instructor-led classroom sessions, LiveMeeting conferences and eLearning solutions, with specific emphasis on new internal tools and processes.- Design and development of Elearning materials for Dell's Relationship Sales teams globally.- Delivery of tools and process training as part of.
Design, development and delivery of training to Dell's Customer Care and Order Entry teams serving Relationship customers in EMEA, including staff based in India.Induction training of Customer Care and Order Entry staff to serve Relationship customers in EMEA, including transition training of staff from Home and Small Business Customer Care to Relationship.
Working with Public sector, large corporate and global customers, to manage order receipt and booking, monitoring and reporting on orders and after-sales non-technical queries.Assistant team-leader in Global Sector operations team, training of new hires to team and managing cross-training within the team.AchievementsChosen to run day-to-day management of.
Interacting with internal and external customers.Resolving customer queries from point of order through to issues after delivery, including order status queries, carrier queries and issues, and resolution of missing items, wrong items and damaged items issues.AchievementsSupervised team in managers absence, and acted as escalation point.Asked to act as.
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Patrick West works for Medrus Solutions Ltd.
Patrick West is listed as Director at Medrus Solutions Ltd at Medrus Solutions Ltd.
AeroLeads has found 1 work email signal at @live.co.uk for Patrick West at Medrus Solutions Ltd.
Patrick West is based in Greater Reading Area, United Kingdom, United Kingdom while working with Medrus Solutions Ltd.
Patrick West has worked for Medrus Solutions Ltd, Reed Exhibitions, Growth Engineering Ltd, Dell, and Dell Corporation Ltd.
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Patrick West holds Ba (Hons.), History from The Open University.
Patrick West is listed with skills including Training, Salesforce.Com, E Learning, Crm, Employee Training, Sales, Management, and Instructional Design.
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