Patrick West

Patrick West Email and Phone Number

Director at Medrus Solutions Ltd @ Medrus Solutions Ltd
Patrick West's Location
Greater Reading Area, United Kingdom
Patrick West's Contact Details

Patrick West work email

Patrick West personal email

n/a
About Patrick West

Management of training, IT and Tech teams, including scheduling of workloads, process development and implementation, reviews and project management.Experienced Trainer with 9 years experience of design and delivery of training to operations and sales teams across EMEA, the Americas and APAC. Includes training on tools and processes for existing teams, induction training in existing locations, and initial training and on-boarding in new office locations.Experienced in design and creation of eLearning training materials using Articulate and Captivate software, with and without audio narration using Audacity software, both internally for businesses, and for external clients.Experience of individual and collaborative design of classroom instructor-led training, and delivery of classroom training designed by self and / or others, and delivery via LiveMeeting web-conference software.Specialties: Design and creation of eLearning materials using Articulate, Captivate and Audacity software.Design and delivery of instructor-led training in classroom and remotely.Understanding of different learning styles.Record of working both individually and collaboratively as required.Use of Microsoft Office products and Google Docs.Process mapping and design.

Patrick West's Current Company Details
Medrus Solutions Ltd

Medrus Solutions Ltd

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Director at Medrus Solutions Ltd
Patrick West Work Experience Details
  • Medrus Solutions Ltd
    Director
    Medrus Solutions Ltd Aug 2012 - Present
    United Kingdom
    I set up Medrus Solutions Ltd in 2012 to supply training and business support to corporate clients. The major focus of activity has been supporting projects for CRM tools, particularly Salesforce, along with bespoke and customised software.Examples of clients I have worked with include Reed Exhibitions and the Financial Times, in both cases supplying training design and delivery to support global deployments of Salesforce.
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  • Reed Exhibitions
    Training Consultant
    Reed Exhibitions Sep 2011 - Dec 2012
    Richmond, London
    I worked on a contract to provide training design and delivery on the SalesForce.com CRM tool to the world's leading events organiser. Based in Richmond, London, with numerous international project stages.Following the success of the original contract, I was asked to return in 2013 to work on a specific project to deploy Salesforce to the Australian business unit.
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  • Growth Engineering Ltd
    Elearning & Operations Manager
    Growth Engineering Ltd Jan 2010 - Feb 2011
    Key responsibilities include:- Management of internal and external eLearning Developers, including workflow and eLearning projects- Management of IT team, including platform development - Management of UAT testing and “bug” fixing processes- Meeting clients and suppliers, in sales meetings to explain the platform and our training strategy, training sessions on the platform and eLearning tools, and on an on-going basis with regards to the production of eLearning - Design, development and delivery of eLearning materials, including review and coaching of developers
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  • Dell
    Global Sales Trainer
    Dell Sep 2006 - Oct 2009
    - Design and delivery of training to the EMEA based sales force, via instructor-led classroom sessions, LiveMeeting conferences and eLearning solutions, with specific emphasis on new internal tools and processes.- Design and development of Elearning materials for Dell's Relationship Sales teams globally.- Delivery of tools and process training as part of classroom-based sales induction courses.- Delivery of classroom and LiveMeeting sessions to support the roll-out of SalesForce.com CRM tool within Dell.AchievementsSuccessful roll-out of SalesForce.com to sales teams via classroom training in Dubai, Finland, Spain, Sweden and UK. Success has been measured by adoption rates and direct feedback.Selected as lead designer and creator of all eLearning materials to support deployment of new tools and processes in EMEA during 2008 and 2009, and asked to advise US developers in 2009.Chosen as Sales Trainer for all new starters hired at creation of Dell's Glasgow site.Reason for leaving: Redundancy
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  • Dell
    Emea Operations Trainer
    Dell Jun 2003 - Sep 2006
    Design, development and delivery of training to Dell's Customer Care and Order Entry teams serving Relationship customers in EMEA, including staff based in India.Induction training of Customer Care and Order Entry staff to serve Relationship customers in EMEA, including transition training of staff from Home and Small Business Customer Care to Relationship Customer Care in India.Induction training of Customer Care teams serving UK Home and Small Business customers, based in India.
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  • Dell Corporation Ltd
    Sales Operations Executive
    Dell Corporation Ltd Jan 2001 - Jan 2003
    Working with Public sector, large corporate and global customers, to manage order receipt and booking, monitoring and reporting on orders and after-sales non-technical queries.Assistant team-leader in Global Sector operations team, training of new hires to team and managing cross-training within the team.AchievementsChosen to run day-to-day management of new operations team.Seconded to train on roll-out of new tools in UK and within EMEA.Reason for leaving: Promotion
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  • Dell Corporation Ltd
    Customer Care Executive
    Dell Corporation Ltd Jan 2000 - Jan 2001
    Interacting with internal and external customers.Resolving customer queries from point of order through to issues after delivery, including order status queries, carrier queries and issues, and resolution of missing items, wrong items and damaged items issues.AchievementsSupervised team in managers absence, and acted as escalation point.Asked to act as dedicated support point to customers as required, and on an ongoing basis to certain customers.Reason for leaving: Promotion
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Patrick West Skills

Training Salesforce.com E Learning Crm Employee Training Sales Management Instructional Design Coaching Project Management Sales Operations Change Management Customer Service Program Management Cloud Computing

Patrick West Education Details

Frequently Asked Questions about Patrick West

What company does Patrick West work for?

Patrick West works for Medrus Solutions Ltd

What is Patrick West's role at the current company?

Patrick West's current role is Director at Medrus Solutions Ltd.

What is Patrick West's email address?

Patrick West's email address is pa****@****e.co.uk

What schools did Patrick West attend?

Patrick West attended The Open University.

What skills is Patrick West known for?

Patrick West has skills like Training, Salesforce.com, E Learning, Crm, Employee Training, Sales, Management, Instructional Design, Coaching, Project Management, Sales Operations, Change Management.

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