Patrina Thomas Email & Phone Number

Arlington, Virginia, US

• Currently serving as a Cargo Specialist able to coordinate, monitor, control and supervise multiple transportation conveyances of personnel, equipment, and cargo.
• Responsible for the most efficient mode of transport that accomplishes DOD mission requirements.
• Able to facilitate funding, personnel, equipment, and cargo data with the utilization of various programs such as Global Air Transportation Execution System (GATES), ICODES, Tc-AIMS, IBS, and ETS.
• Ability to create/recreate logistical manifest to conduct import and export operations on two vessels for mission critical operations
• Responsibilities include ensuring carrier compliance with company policies or procedures for product transit or delivery while also adhering with the Department of Transportation (DOT) and Department of Defense (DOD).

New York, New York, US

• Managed customer inquiries, providing exceptional service and product knowledge to drive sales.
• Maintained visual merchandising standards to enhance the store's aesthetic appeal.
• Assisted in processing and organizing back stock shipments to ensure efficient inventory management.
• Collaborated with team members to achieve sales targets and promote a positive work environment.
• Participated in product training sessions to stay updated on new arrivals and promotions.
• Contributed to store cleanliness and organization, creating a welcoming atmosphere for customers.

• Coordinated scheduling, managed student records, and handled communications between tutors and students, ensuring efficient operation of the tutoring center.
• Delivered one-on-one and group tutoring sessions in various subjects, improving student understanding and performance.
• Organized and updated educational resources, including textbooks, worksheets, and digital content, to support tutors and students effectively.
• Assisted in the training and onboarding of new tutors, helping them to understand center policies and effective tutoring techniques.
• Developed and implemented strategies to increase student participation and engagement in tutoring sessions, leading to improved academic outcomes.
• Monitored and analyzed student progress and attendance data, providing actionable insights to improve tutoring programs and individual student plans.​

Orlando, Florida, US

• Coordinates of travel arrangements, preparation and submission of approximately 400 travel orders and travel vouchers (CONUS & OCONUS) to appropriate approval level via PEO STRI DTS (Defense Travel System).
• Tracks actions/tasks within PM ST (approximately 85-100 actions annually per 0-5 Shop)
• Plans, coordinates, and executes movement of approximately 15 people annually from one office to another.
• Performs timecard administration for approximately 35 civilians per O-5 Shop via ATAAPS.
• Coordinates and submits visit requests and specific clearance requests for approximately 25 incoming visitors to PM ST and PM ST visits or travel to non-PEO STR.I locations/facilities.
• Supports 5 PM ST personnel in obtaining official and non-official U.S. passports, Visas, and other documentation as needed for (OCONUS) travel.

Orlando, Florida, US

Military Mobilization

Orlando, Florida, US

• Administered security programs that support the strategy, policies, and standards established for the physical safety of all visitors, employees, or customers to the organization's facilities.
• Interpreted and applied security rules, regulations, and procedures.
• Maintained organization and personnel files on PEO STRI assigned Military, DoD civilians and support contractors on security clearances, appointment orders, HSPD-12s, In/Out Processing forms, NAVAIR 5512's and SAARS.
• Managed the PEO STRI Security Management Office via DISS.
• Supported and maintained multi-functional security concepts, principles and practices.
• Gained knowledge of the Army Security and Intelligence Communities, including practices, policies, and procedures.

Orlando, Florida, US

• Primarily made outbound calls to patients, providers and pharmacies; received and responded to inbound calls as well.
• Performed functions such as: accurate gathering of medication list, demographic information, and basic health information; assessing medication adherence barriers, and other functions as required for service protocols.
• Followed all policies and procedures including security, confidentiality, and privacy procedures as required by HIPAA and company policy.
• Made over 150+ calls a day while consistently meeting and surpassing all required call quotas by 15%.
• Ensured call resolution by discussing purpose of call, following call protocols, and effectively addressing contacted party’s concerns, escalates calls as necessary according to protocol
• Provided technical support to users by researching and answering questions and troubleshooting problems through Zendesk.

• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Maintained master calendar and relevant records.
• Scheduled movies, entertainment, and other special events.
• Developed a comprehensive activities calendar that catered to the diverse interests, abilities, and preferences of our residents
• Ensured a well-rounded program that included social events, cognitive games, exercise classes, cultural outings, and therapeutic activities
• Encouraged active participation and create an inclusive environment where all individuals feel welcome and valued

Master Of Science - Ms, Healthcare Informatics

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General