Patrycja L. Email and Phone Number

- Road services customer advisor- Road services registration and set up and amend process- Implementation of updates to the customer account- Creating the link between customer and third party providers- Checking for documentation completness- Implementation of new road services- Implementation of comprehensive solutions for customers

- Verification of fraud activities (focal point) - First point of contact for key business Customers - Resolving Customer requests received via all mediums (phone, email) according to agreed service levels and service standards- Providing assistance to customers in self-service mediums and assist customer to complete transactions- Recording and following up all customer contacts in customer facing systems- Liasing between customers and different departments in coordination of customer service process- Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order- Supporting in the resolution of delivery queries

- Solving clients’ delivery queries and problems- Providing information to customers received via email,- Coordinating delivery process by cooperating with customers and supply chain departments,- Operating with orders, delivery status, changes in confirmed delivery dates and cancellations,- Supporting and assisting customers in completing transactions,- Recording and monitoring clients in the systems,- High-quality customer service