Patsy Burke Email & Phone Number

London, GB

London, United Kingdom

Duties:Acting as the first point of contact for all business IT incidentsAnswering all call in a professional and helpful manner Ensuring all Service Desk calls are recorded effectively in the call logging system Provide customers with initial updates response to logged emails and calls, ensuring they are fully aware of the status and progress of their.

Training all new members of staff to the service deskMaintaining and writing new service desk producersMaintaining shift rota & holidays for the Service Desk team, ensuring all shifts are coveredEnd of Month Business Service ReportingTeam Leader coverMorning Team Leaders Meetingmaking sure the service desk phone is answered with a minimum delay to the.

London, United Kingdom

Senior Service Desk AnalystSupporting Internal staffs of 600 to 1000 users within are London and European Offices, logging all calls onto the in house Call management system (HP Service Desk). providing 1st line support where appropriate and passing the call to 2nd line support, escalating where necessary.

first line support within the Technical Support Centre for internal customers on a trading Support desk Supporting 2000 users, Part of a team of 11.