Patsy Fitzgerald Email & Phone Number

Remote

• Handle all incoming service-related inquiries via phone and electronic communication avenues
• Handle customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
• Document all interactions in CRM system in accordance with established criteria and SLAs
• Collaborates with other departments and functional areas to deliver an optimal student experience

Jacksonville, Florida, United States

• Gathered customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Utilized and navigated multiple systems simultaneously
• Resolved customer issues via one call resolution guidelines and/or escalated process
• Maintained a balance between company policy and client benefit in decision making

Jacksonville, Florida, United States

• Delivered positive customer experiences through proactive handling of requests or complaints.
• Established promotional strategies via traditional and social media avenues for maximum impact.
• Tracked market trends and kept services in line with new industry innovations.
• Maintained impeccable business records and accurate financial accounts.
• Budgeted service activities and tracked expenses to meet targets.

Orange Park, Florida, United States

• Developed and maintained hardcopy and digital filing systems.
• Delivered exceptional customer service, provided information, and independently resolved issues.
• Kept business finances current and accurate by inputting new transactions and reconciling accounts.
• Coordinated master calendar, including scheduling appointments, meetings and events for staff.