Patsy Fitzgerald Email & Phone Number

Remote

● Handle all incoming service-related inquiries via phone and electronic communication avenues● Handle customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies● Document all interactions in CRM system in accordance with established criteria and SLAs ● Collaborates with other departments and functional areas to deliver an optimal student experience

Jacksonville, Florida, United States

● Gathered customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services● Utilized and navigated multiple systems simultaneously● Resolved customer issues via one call resolution guidelines and/or escalated process● Maintained a balance between company policy and client benefit in decision making

Jacksonville, Florida, United States

● Delivered positive customer experiences through proactive handling of requests or complaints. ● Established promotional strategies via traditional and social media avenues for maximum impact. ● Tracked market trends and kept services in line with new industry innovations.● Maintained impeccable business records and accurate financial accounts.● Budgeted service activities and tracked expenses to meet targets.

Orange Park, Florida, United States

● Developed and maintained hardcopy and digital filing systems.● Delivered exceptional customer service, provided information, and independently resolved issues.● Kept business finances current and accurate by inputting new transactions and reconciling accounts. ● Coordinated master calendar, including scheduling appointments, meetings and events for staff.