- Utilized CRM systems for analysis of sales trend, activities, client profile and marketing campaigns - Prepared presentations, power points and marketing material for the sales team- Ensured all requirements of the quality management system ISO 9001:2000 were met in order to consistently provide services which meets customer and applicable regulatory requirements- Prepared monthly transportation and shipping reports for clients for a comprehensive breakdown of trends, average transit time, costs and volumes- Monitored the branch’s KPI, compiled monthly report to show trends in order to improve efficiency and productivity- Opened client accounts, send requests for quotations and credit allocation, ensure that clients needs were met

-Developed and complied material for internal marketing to increase brand awareness-Acted as the primary liaison between senior administrators of partner universities and students-Evaluated program effectiveness to develop improved methods; implemented evaluations; analyzed results and recommended and took appropriate actions-Assisted Associate Director in the planning and implementation of the Master of Global Business strategic plan in order to achieve program growth and expansion

-Delivered personalized professional customer service to develop client relationship and expand accounts by providing support for financial services-Increased profitability of the local branch and the company by carefully analyzing loan applications and approving secured and unsecured loans for amounts ranging from $300 - $10,000 -Maximized consumer borrowing power to improve returns on loans by recommending adjustable or fixed interest rates for first mortgages and home equity loans up to $400,000-Analyzed credit data to determine the degree of risk involved in lending and extending credit