Patsy Wong Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Manage large-scale, complex projects involving over 5000 employees across various industries. Leveraging my extensive experience in project management and leadership, I drive initiatives from conception to completion.
• Develop comprehensive project plans, defining objectives, milestones, and resource allocation.
• Establish clear project objectives, scope, and deliverables, aligning them with organizational objectives and stakeholder expectations.
• Provide strategic guidance and direction to project teams, facilitating decision-making processes and mitigating risks proactively.
• Cultivate strong relationships with key stakeholders, including executives, and project sponsors, to ensure alignment of project objectives with organizational priorities.
• Regularly communicate project progress, risks, and mitigation strategies to stakeholders, fostering transparency and accountability.

Quebec, Canada

• Identify, develop, and communicate project work plans, scope, timeline, and project resourcing requirements
• Manage and drive issues to closure
• Perform risk management to minimize and mitigate project risks
• Set and manage customer expectations of project deliverables then communicate, as needed, to meet changing situations
• Use appropriate change control to manage change in project scope, schedule and costs
• Prepare, coordinate, and lead meetings between customers and appropriate UKG Team members

Montreal, Quebec, Canada

Montreal, Canada Area

• Thorough understanding of Implementation processes and methodology.
• Manage portfolio of accounts from project initiation to close.
• Record and manage project deliverable, risks and actions
• Analyse and understand the client’s payroll needs in order to properly setup the ADP’s data base
• Training,Testing, and validation with the client before participating in the first payroll processing
• Managing various accounts from project initiation to close by supporting the client through all phases of the implementation process

Montreal, Canada Area

• Act as a trusted advisor and consultant to clients on all modules of ADP’s Payroll, Time and Attendance and HR solution; investigate and professionally troubleshoot software application issues while simultaneously.
• Uncover client needs, source the cause of the issue through the use of effective probing techniques, and provide resolutions ensuring a Stellar Service client experience
• Ensure proper, timely follow-up on assigned cases to ensure service level agreements meet ADP standards and that the client experience is seamless
• Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base. Identify, recommend, or refer any issues or opportunities which arise from client queries, to the.
• Gain broad understanding of Workforce Now including the many complex features and configuration options.
• Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity, on appropriate statutory laws, or legislative rulings that impact clients; learn future products and new.

Montreal, Canada Area

C.P.M Certified Payroll Manager, Payroll Management

Payroll Compliance Practitioner Certification, Payroll

D.E.P, Accounting

High School Diploma