Patsy Wong Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Lead a team of senior analysts to automate indicators calculation and modernize/revise methodologies to make reporting relevant to the current healthcare landscape.
• Participate in the strategic planning of the corporate initiative to transform the intake and processing of hospital data submitted from facilities across Canada.
• Provide business requirements for the backend and frontend of the Hub reporting platform, and support activities to decommission the existing YHS reporting platform.

Toronto, Ontario, Canada

• Led activities contributing to the corporate digital solutions roadmap, including tasks and responsibilities with planning, prioritization, implementation and evaluation of projects and initiatives
• Developed strategies and options to support the rollout of digital solutions, and make recommendations for the management team
• Made recommendations for corporate resource planning to produce deliverables, and monitored progress
• Developed plan to execute internal and external engagement activities with the collaboration of the change management team
• Provided regular status updates to the key program stakeholders and developed materials for updating the executive team

Toronto, Ontario, Canada

• Led a team of senior analysts to conduct data analysis and produced indicator results on hospital emergency department wait times
• Worked with a multidisciplinary team to bring in data from external data sources to the existing database
• Led a team of senior coordinators to conduct the business process analysis for the branch and document 80+ processes
• Developed test strategies and test plan, as well as monitor test execution
• Addressed inquiries from internal/external clients by providing information through email or meetings
• Developed team process to keep track of the addressed queries and the related correspondence

Toronto, Ontario, Canada

• Streamlined the operation to conduct environment scan and update the data content using a newly implemented tool
• Managed and supervised a team to produce deliverables and support projects which consumed the program's data
• Planned for projects and activities required to grow the program to support emerging needs with limited resources

Toronto, Ontario, Canada

• Involved in a redevelopment project to enhance a vital data source which served as the backbone of an online reporting platform
• Developed test strategies and test plan, as well as monitor test execution
• Led the development of new operational workflow to support the redeveloped program
• Provided resolutions to raised issues by collaborating with other teams

Toronto, Canada Area

• Led the development and adoption of two corporate master data programs to impose data standards for data reporting and data linkage
• Operationalized the programs and promoted the product/services to encourage internal adoption
• Provided supervision to a team to ensure timeliness update and accuracy of data
• Strategized and planned for activities for enhancing the program to support emerging needs

• Involved in the analysis and implementation phases of the computerized physician order entry (CPOE) project.
• Worked closely with the stakeholders to gather user requirements and data requirements of the in-house built reporting tool.
• Gathered user requirements, provided recommendation, and produced audit report.
• Designed and developed front-end tools to extract specific orders information for reporting.
• Communicated with the system vendor for identified production issues and seeked for proper resolution
• Coordinated unit testing, user acceptance test, and the deployment process.

• Participated in joint application design (JAD) and system requirement specification walkthrough session to understand the user requirements.
• Brainstormed with the team to come up with solutions and prepared diagrams to illustrate the proposed solutions to the client.
• Provided cost estimate of the proposed solutions for the client.
• Designed the workflow, system interfaces and the mapping logic of the data to the impacted systems.
• Produced the design document and conducted documentation walkthrough sessions.
• Conducted demo session of the application with the stakeholders of the project.

• Participated in the integration project of enterprise software (ERP) and the supply chain planning applications.
• Conducted presentation and training sessions for the product groups to understand the dataflow and data structure from the ERP system to the Supply Chain Planning suite.
• Led the group to program and maintain in-house developed tools for the product groups.
• Enhanced the licensing mechanism to support license installation with no user interaction.
• Coordinated the re-branding project after the merging of J.D. Edwards and PeopleSoft.
• Planned and designed short development cycle projects to provide essential utilities for the consultants (pre-sales and post-sales) on the field in a timely manner.