Patsy Wayland Email & Phone Number

Brampton, Ontario, Canada

Brampton, Ontario, Canada

Brampton, On

Accountable for managing fleet maintenance for one of the largest fleets in North America consisting of an inventory of over 5000 transportation items including trucks, trailers and chassis. Received vendor invoices, processed payment and performed data entry in a high volume environment. Screened service calls and initiated the appropriate response to assist in the maintenance of the fleet. Additional responsibility for switchboard and reception relief.Assisted in the implementation of a new TMW computer program that enabled more accurate records of the entire fleet. Trialed several products and recommended the new systemIdentified and implemented changes to the new data entry process that resulted in faster, easier retrieval of data, and clearer, more accurate reportingSaved the organization $100,000s through scrutinizing vendors’ invoices. Identified a major error in long-time vendor’s fleet repair invoices which had been incorrectly processed and paid Provided effective switchboard relief demonstrating a positive attitude and delivering excellent customer service at all timesBuilt and maintained strong relationships with incoming suppliers, responding quickly and effectively to questions and concernsCoached and trained new hire. Employee quickly became an effective team member learning the processes and system with ease

Series of progressively responsible positions. Key accountabilities included: client reporting, management of door to door canvassing teams and managing all client related administrative paperwork. Managed 1 direct report.Developed and initiated a system that improved the accuracy of client reporting allowing the charitable organizations to be accountable to the government and provide more robust figures Established a presence in the Calgary market. Opened an operation in Calgary and set up a door to door canvassing team that delivered results for the client groupIncreased the accountability of the Crew Managers by making them fully responsible for managing the paperwork of their canvassers. This prevented theft and held each person accountableMaintained good working relationships with clients. Acted as a one stop shop for clients ensuring the provision of a seamless serviceProvided administrative support to the President of the company, assisted in teleconferences with clients, dealt with contracts and renewals, and assisted clients with needsPrepared figures and data for President. Prepared detailed Excel reports that provided critical data for clientsGathered funds and paperwork from all crews Canada wide, to be reported, invoiced and deposited to the client. Ensured 100% accuracy at all times