Sr. HR leader of the nation’s largest video, high-speed Internet and phone provider. Provide strategic HR leadership for the customer care, retention and inbound sales groups. Led a team of 12 HR professionals supporting 2,500 frontline agents, support staff and leaders in the Central Division Call Centers. Develop and execute strategies and tactics aligned with business objectives to drive performance and productivity enhancements through increased employee focus, empowerment… Show more Sr. HR leader of the nation’s largest video, high-speed Internet and phone provider. Provide strategic HR leadership for the customer care, retention and inbound sales groups. Led a team of 12 HR professionals supporting 2,500 frontline agents, support staff and leaders in the Central Division Call Centers. Develop and execute strategies and tactics aligned with business objectives to drive performance and productivity enhancements through increased employee focus, empowerment, accountability and leadership development. • Drive improved Customer and Employee Experience satisfaction levels applying PROSCI change management methodology for critical initiatives, which include the launch of the Net Promoter System, Xfinity Mobile, Workday and Kronos. • Responsible for overseeing multiple department and business unit reorganizations, consolidations and site closure. Developed and led employee communications strategies and successfully repurposing impacted talent. • Direct the talent management and succession strategies across the region. Develop leaders’ key competencies. Interpret, facilitate and coach entry to executive level leaders utilizing 360° feedback reports. Identify key components and strategies for creating effective individualized development plans. • Provide ongoing guidance and support to leaders to exceed business objectives by ensuring consistent, sound employee relations’ management and achieving optimal levels of employee productivity and satisfaction. Identify, analyze and present key employee metrics to measure ROI on critical business initiatives.• Oversee investigation and resolution of allegations of misconduct, legal violations and general complaints. Show less

Member of regional senior leadership team of nation’s largest cable operator with over 126,000 employees and revenue exceeding $55.8 billion. Responsible for providing overall strategic Human Resources direction for 4,500 employees and 1.35 million subscribers. Create and deliver employee lifecycle strategies for sales, technical, call center and support employees across 40 work locations throughout Florida, Alabama and Georgia. Provide strategic and tactical direction for all aspects of… Show more Member of regional senior leadership team of nation’s largest cable operator with over 126,000 employees and revenue exceeding $55.8 billion. Responsible for providing overall strategic Human Resources direction for 4,500 employees and 1.35 million subscribers. Create and deliver employee lifecycle strategies for sales, technical, call center and support employees across 40 work locations throughout Florida, Alabama and Georgia. Provide strategic and tactical direction for all aspects of human resources policies and programs to align with business objectives; including employee relations, compensation, organizational development, talent acquisition, employee services and compliance. Show less

Developed, marketed and managed independently owned consulting service organization. Provided human resource consulting services to small to medium size businesses. Identified workforce opportunities and developed customized programs to ensure legal compliance and enhance employee productivity.

Strategic and tactical responsibility for HR administration, policies and procedures for 400 employee/50+ site region reprographics facilities organization. Acted as expert resource in the development and growth strategy of newly created subsidiary of Lanier Worldwide. Provided insight and guidance to corporate leadership regarding facilities management/outsourcing operations. Responsible for assimilating acquired organizations into Lanier’s structure and culture.

Managed and developed all aspects of Human Resources and Administration for privately owned facilities management services company; specializing in legal and commercial document printing, management and distribution based in Tampa with offices in Orlando and Nashville. Principal in cultivating successful organization from a 4 person operation to over 160 employee, multi-site, $10 million business. Integral in negotiations leading to acquisition of organization, principal role in due diligence… Show more Managed and developed all aspects of Human Resources and Administration for privately owned facilities management services company; specializing in legal and commercial document printing, management and distribution based in Tampa with offices in Orlando and Nashville. Principal in cultivating successful organization from a 4 person operation to over 160 employee, multi-site, $10 million business. Integral in negotiations leading to acquisition of organization, principal role in due diligence process, implementation of flawless employee transition. Show less