Patti Wright Email & Phone Number

Delavan, Wi, Us

Alsip, Illinois, Us

As the Sales Operations Manager at Paxton Patterson, I play a pivotal role in driving sales efficiency and enhancing customer success. My responsibilities include:• Overseeing the Customer Success Team, ensuring they provide exceptional support and resources to our clients, maximizing satisfaction and retention.• Analyzing sales data and performance metrics to identify trends, opportunities, and areas for improvement.• Developing and maintaining sales forecasts, reports, and dashboards to inform strategic decision-making.• Collaborating closely with cross-functional teams to align strategies and deliver integrated solutions to customers.• Training and mentoring internal teams on the newly launched D365 CRM, ensuring smooth adoption and maximizing its capabilities.• Streamlining sales processes and implementing best practices to enhance productivity and achieve sales targets.• Creating sales flows for all activities, streamlining processes, and ensuring a consistent approach across the sales team.• Utilizing project management skills to implement a new webstore, enhancing the online purchasing process and improving the customer experience.

Boston, Ma, Us

• Worked as the Subject Matter Expert with the VMS Sync product to ensure uninterrupted flow of requisitions from the VMS Product to Bullhorn.• Presented to the Governance Steering Committee on Sync Project progress as needed.• Led weekly customer meetings and presentations.• Provided estimates of work effort based on project scope and ensured work was completed within forecasted hours.• Managed Sync projects through the entire lifecycle from Initiate to Close.• Provided ongoing support, training, problem-solving, and optimization consulting to existing and new clients.• Bridged legacy processes and systems to the new future state processes and systems.• Gathered and documented detailed requirements related to configuration, integrations, data migration, customizations, reports, and other deliverables.• Leveraged expertise in providing customers with solutions and guided them to best practices.• Performed configuration, testing, and documentation of processes.• Supported, participated in, and provided client training.• Collaborated with partner technology representatives to resolve complex technical issues on behalf of the client.

Richmond, Virginia, Us

• Was responsible for designing, describing, and managing the software solution configuration to solve client-specific business problems through the designated VMS system.• Developed and presented process flows to the client leadership team.• Provided expertise to business analysts for complex client consulting engagements.• Designed and built requirements for all integrations, including Single Sign-On (SSO), foundational data feeds, CW feeds, user feeds, and invoice feeds.• Designed, developed, and executed all integration and configuration testing tasks with the VMS software partner.• Effectively communicated specifications between the client and technology provider for the defined, managed, and delivered solution.

Troy, Michigan, Us

• Led all technical aspects of the VMS product implementation cycle from client discovery to post-implementation support, implementing client requirements in the VMS technology to ensure an on-time go-live date.• Provided configuration oversight for projects ranging from regional programs with multiple sub-components/on-sites to global in scope.• Set and managed expectations with internal and external stakeholders, ensuring that all customers, technology partners, and suppliers complied with contractual guidelines prior to the launch of the project.• Acted as the technical consultant to advise clients on Kelly’s best practices and process improvements, delivering effective technology solutions that met the business objectives of both internal and external clients, including organizational structure, processes, and technology.• Defined technology implementation requirements and set deliverables and milestones within the project schedule.• Interacted daily with the client, project implementation manager, technology partner, and vendors to resolve complex program issues and questions.• Provided client and supplier training for Master Vendor with Technology (MVWT) programs on tool usage.• Developed training guides for client end users and suppliers.• Held extensive knowledge of Fieldglass, Beeline, and IQNavigator.

Client Relationship• Was responsible for client relationships, program/contract compliance, and organic growth for a $60M account, capturing rogue spend.• Oversaw the recruitment process and maintained SLAs and cost savings measurements.• Conducted regular meetings and Quarterly Business Reviews with Human Resources, Procurement, and Field Managers to discuss program goals and service levels.• Directed Supplier Management and Engagement.• Managed the Program Management Office and MAGIC Workforce Solutions on-site staff (team of 6).Technology and Implementation• Managed the Fieldglass tool for the client with a complex invoicing system.• Conducted regular meetings with internal account managers and the MWS team to identify gaps, issues, or challenges that required VMS process improvements.• Defined and documented detailed processes, business architecture, integration requirements, and decision points for the VMS solution.• Conducted functional demonstrations of VMS/technology solutions.• Performed as the expert in VMS solution recommendations, including organizational structure, processes, and technology for proposed solutions.• Ensured all implementation project milestones were met within the specified contractual relationships and agreed timeframes.• Provided data analysis, configuration, thorough QA, and ongoing support.

Zurich, Zurich, Ch

• Reconciled payroll and invoicing systems between Adecco VMS and back office software to the JCI Purchase Order system to ensure accuracy in payroll and billing.• Coordinated with Johnson Controls onsite representatives and Adecco SA corporate teams to ensure successful completion of projects.• Processed onboarding documentation when engaging new suppliers.• Assisted in sourcing and pre-screening technical candidates for engineering and IT contract and direct hire openings.• Was promoted in 2009 to Program Manager.

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