Patti Corso Email & Phone Number

Bartlett, Illinois, United States

• Ensures data is customer ready for all avenues, with ecommerce being top priority.
• Designed and implemented a new Data Governance model to transition business units from being dependent on Microsoft Excel Worksheets. Instituted a new data governance business structure of Data Owner and Steward.
• Establish the data governance and quality standards for Winhere’s data management and ensure monitoring, measurement, and compliance across the organization
• Drive cultural change ensuring data governance initiatives are understood and adopted by everyone in the organization
• Understands market segments and identifies opportunities for new products.
• Optimize systems, processes and all procedures to run efficiently

Bartlett, IL

• Collect, analyze and process part information, specifications and application data, then converting it to the appropriate standardized format, i.e. Aftermarket Catalog Enhanced Standard (ACES), and Product Information.
• Work with preferred customer data to ensure accuracy is met at a level that far exceeds all other competitors.
• Identify growth opportunities within the automotive market through OE and aftermarket research.
• Maintain and negotiate yearly contracts with data suppliers and catalog data distributers to ensure maximum discounts are used to meet budgeting requirements.
• Responsibilities includes all aspects of the cataloging department.

Mt. Prospect, IL

• Collect, analyze and process part information, specifications and application data, then converting it to the appropriate standardized format, i.e. Aftermarket Catalog Enhanced Standard (ACES), and Product Information.
• Establish and maintain a process to quickly identify new competitive product offerings and to update / correct catalog information for existing offerings
• Establish and maintain professional relationships with catalog data suppliers, conversion vendors and various aftermarket catalog data distributors.
• Representative for aftermarket professional catalog organizations.
• Act as the subject matter expert regarding updates and changes to the ACES and PIES data standards.
• Establish and maintain a web based catalog for internal use and viewing by approved customers.

Lisle, IL

• Organized cross-functionally with Business Teams, Marketing Team, Product Teams and IT to implement and deliver a retail website that allowed Navistar to be number one OEM in the marketplace to sell heavy duty truck.
• Collected, analyzed and processed aftermarket data and worked with outside vendor to convert all data to ACES and PIES standardized format.
• Developed templates, promo’s, content data, marketing descriptions, user materials, training, webinars, deployment strategies, as well as conducting such training.
• Analyzed and documented existing processes and operating procedures for streamlined solutions to identify new competitive product offerings; and to update existing offerings quickly and effectively.
• Interacted daily with outside vendors, suppliers, Aftermarket suppliers, internal business suppliers and all levels of management.
• Facilitated meetings, presentations, training sessions and focus group discussions in order to communicate new strategies to dealers.

Warrenville, IL.

• Performed Warranty Reviews for over 250 dealerships throughout the United States.
• Provided onsite Warranty Training as needed.
• Developed an online training guide to help dealers understand the Warranty Part Return Center and their review procedures.
• Created a web page for dealers to understand the top reasons that parts were denied for warranty returns.
• Analyst for dealer labor rate changes, account setup for new fleets to submit in-house warranty, and worked thru dealer warranty claim appeals.

Warrenville, IL

• Defined the strategy of the organization's customer service standards and policies while managing team of 15 analysts to deliver excellent support of dealer applications with outstanding customer service, satisfaction.
• Maintained current knowledge of industry trends and potential impact on the support business which drove the decision to purchase current helpdesk software.
• Developed a scoreboard for team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
• Created and maintained a training program which increased business, customer service and technical knowledge.
• Managed budgeting requirements for the customer service organization that maximized return on investment and drove down costs while increasing quality and efficiency through training and process improvement.
• Handled customer escalations by developing a protocol of call escalation.

Joliet, IL

• Assisted the Parts Manager in assessing present and future needs, trends, problems and profit opportunities of the Parts Department.
• Ensured that approved policies and objectives were clearly understood and effectively applied within the department.
• Reviewed and appraised the results of activities within the department and took appropriate actions as necessary.
• Maintained appropriate communication within and between all departments within the branch.
• Developed and maintained policies and practices which ensured positive customer relations.
• Stayed familiar with the activities of competition, market conditions and department operation; kept the Parts Manager informed.

Joliet, IL

• Manage inventory quality and accuracy assurance program
• Create, install, and/or monitor inventory management system
• Coordinate physical inventory process and cycle counts
• Monitor inventory flow through system - especially expedites and advertised goods.
• Develops stock location and order picking strategies to optimize work flow, space utilization, and labor productivity in distribution facilities

Associate Of Arts (A.A.), Business, 3.9

Business Management For Adults - Certificate, Business