Patti Corso Email & Phone Number

Bartlett, Illinois, United States

• Ensures data is customer ready for all avenues, with ecommerce being top priority.• Designed and implemented a new Data Governance model to transition business units from being dependent on Microsoft Excel Worksheets. Instituted a new data governance business structure of Data Owner and Steward Positions within the company.• Establish the data governance and quality standards for Winhere’s data management and ensure monitoring, measurement, and compliance across the organization• Drive cultural change ensuring data governance initiatives are understood and adopted by everyone in the organization• Understands market segments and identifies opportunities for new products.• Optimize systems, processes and all procedures to run efficiently• Continuously researching new opportunities, to improve ROI for both Customers and Winhere regarding catalog data technology.• Collaborate with peers to continuously improve Customer experience• Negotiate and maintain yearly contracts and all new contracts with data distributers, conversion vendors and data suppliers.• Manage budgeting requirements for the catalog team that maximize return on investment of time and resources. • Experience building strong teams by ensuring direct reports have the tools and support they need to excel at their jobs.• Strategic hiring, coaching and development of staff members, beginners through senior analysts.• Perform quarterly and yearly goal setting/achieving sessions.• Maintain open dialogue with Auto Care Association and continue to incorporate oneself into committee boards to ensure latest technology standards (ACES/PIES) are adhered to throughout our organization.

Bartlett, Il

• Collect, analyze and process part information, specifications and application data, then converting it to the appropriate standardized format, i.e. Aftermarket Catalog Enhanced Standard (ACES), and Product Information Enhanced Standard (PIES).• Work with preferred customer data to ensure accuracy is met at a level that far exceeds all other competitors.• Identify growth opportunities within the automotive market through OE and aftermarket research.• Maintain and negotiate yearly contracts with data suppliers and catalog data distributers to ensure maximum discounts are used to meet budgeting requirements. • Responsibilities includes all aspects of the cataloging department.

Mt. Prospect, Il

• Collect, analyze and process part information, specifications and application data, then converting it to the appropriate standardized format, i.e. Aftermarket Catalog Enhanced Standard (ACES), and Product Information Enhanced Standard (PIES).• Establish and maintain a process to quickly identify new competitive product offerings and to update / correct catalog information for existing offerings• Establish and maintain professional relationships with catalog data suppliers, conversion vendors and various aftermarket catalog data distributors.• Representative for aftermarket professional catalog organizations. • Act as the subject matter expert regarding updates and changes to the ACES and PIES data standards. • Establish and maintain a web based catalog for internal use and viewing by approved customers. • Establish and maintain quality metrics regarding percentage of vehicle segment covered for each part line and metrics regarding overall catalog performance / reliability.

Lisle, Il

• Organized cross-functionally with Business Teams, Marketing Team, Product Teams and IT to implement and deliver a retail website that allowed Navistar to be number one OEM in the marketplace to sell heavy duty truck parts online. • Collected, analyzed and processed aftermarket data and worked with outside vendor to convert all data to ACES and PIES standardized format.• Developed templates, promo’s, content data, marketing descriptions, user materials, training, webinars, deployment strategies, as well as conducting such training.• Analyzed and documented existing processes and operating procedures for streamlined solutions to identify new competitive product offerings; and to update existing offerings quickly and effectively.• Interacted daily with outside vendors, suppliers, Aftermarket suppliers, internal business suppliers and all levels of management.• Facilitated meetings, presentations, training sessions and focus group discussions in order to communicate new strategies to dealers.• Represented the company at dealership Expos 3 times a year showcasing services that the company provided.• Managed budgeting requirements for the ecommerce team that maximized return on investment of time and resources.• Established and maintained a web based portal of aftermarket catalogs for our dealer network that involved most of our aftermarket suppliers.• Established and maintained a metric dash board and A3 Status-at-a-Glance to track projects and overall catalog performance.

Warrenville, Il.

• Performed Warranty Reviews for over 250 dealerships throughout the United States.• Provided onsite Warranty Training as needed.• Developed an online training guide to help dealers understand the Warranty Part Return Center and their review procedures.• Created a web page for dealers to understand the top reasons that parts were denied for warranty returns.• Analyst for dealer labor rate changes, account setup for new fleets to submit in-house warranty, and worked thru dealer warranty claim appeals.

Warrenville, Il

• Defined the strategy of the organization's customer service standards and policies while managing team of 15 analysts to deliver excellent support of dealer applications with outstanding customer service, satisfaction, and timeliness to the dealer network.• Maintained current knowledge of industry trends and potential impact on the support business which drove the decision to purchase current helpdesk software. • Developed a scoreboard for team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.• Created and maintained a training program which increased business, customer service and technical knowledge.• Managed budgeting requirements for the customer service organization that maximized return on investment and drove down costs while increasing quality and efficiency through training and process improvement.• Handled customer escalations by developing a protocol of call escalation.• Performed quarterly performance reviews with team member to ensure that goals were met and kept to schedule.

Joliet, Il

•Assisted the Parts Manager in assessing present and future needs, trends, problems and profit opportunities of the Parts Department.•Ensured that approved policies and objectives were clearly understood and effectively applied within the department. •Reviewed and appraised the results of activities within the department and took appropriate actions as necessary.•Maintained appropriate communication within and between all departments within the branch. •Developed and maintained policies and practices which ensured positive customer relations. •Stayed familiar with the activities of competition, market conditions and department operation; kept the Parts Manager informed. •Promoted safe work habits and ensured that safety rules were followed. •Trained and grew parts department personnel.

Joliet, Il

•Manage inventory quality and accuracy assurance program•Create, install, and/or monitor inventory management system•Coordinate physical inventory process and cycle counts•Monitor inventory flow through system - especially expedites and advertised goods.•Develops stock location and order picking strategies to optimize work flow, space utilization, and labor productivity in distribution facilities

Associate Of Arts (A.A.), Business, 3.9

Business Management For Adults - Certificate, Business